Policies

This document describes how ZoomCare treats your personal information, explains how ZoomCare handles your bank card, describes your financial responsibilities and how you may use the ZoomCare website and electronic services.

ZoomCare Customer Agreement

Updated January 1, 2014

Financial Policy

ZoomCare Honest Financial Policy Acknowledgment
ZoomCare is recognized for its fair, simple pricing and for its mission of providing Healthcare on Demand 365 days per year in state-of-the-art neighborhood clinics.

In order to provide you with Health Care on Demand we need an honest, clear and direct financial relationship with you. We serve you, not insurance companies. Our promise of service is to you directly. As a result, you are ultimately responsible for paying for this care.

By clicking on the “Accept” box, I acknowledge that I have read, fully understand, and agree to the terms and conditions listed here below.

ZoomCare Use of Your Bank Card/ No Shows and Late Policy
When I schedule a visit at ZoomCare, I understand I am reserving a dedicated appointment time. By acknowledging this policy, I authorize ZoomCare to keep my signature-on-file and to charge my credit/debit card up to $99 if I fail to show up for my appointment, or if I cancel with less than 1 hour of notice, or if I arrive late and do not reschedule another reservation for the same day

For the TakeOut Visit via Skype, I understand I am reserving a dedicated appointment time with a ZoomCare Provider who will be calling me at the specified time to care for me. By acknowledging this policy, I authorize ZoomCare to keep my signature on file and to charge my credit/debit card $89 once my TakeOut Visit is scheduled.

Acknowledgment of Financial Responsibility
I acknowledge that I am financially responsible for and agree to pay for all services and products received at ZoomCare.

I acknowledge that payment is required at the time services are rendered unless other arrangements – such as the billing of insurance - have been made. Payment for services includes payment of applicable coinsurance, copayments and deductibles for participating insurance companies. ZoomCare accepts VISA, MasterCard, Discover Card and American Express. ZoomCare does not accept cash.

Billing Insurance
I understand that as a courtesy to me ZoomCare will bill health insurers with which ZoomCare has a contract. However, I understand and agree that I (not the insurance company nor any other entity) am ultimately responsible for all fees for services rendered to me at ZoomCare, unless otherwise specified by state or federal law, or other billing arrangements have been made.

Assignment of Benefits Statement: If I have health insurance, I authorize my health insurance and health plans to make payments directly to ZoomCare. I agree to pay for any charges I owe which are not paid by insurance.

I understand that if my primary health insurance or health plan does not pay ZoomCare within 60 days of this visit, ZoomCare may then directly bill me or charge the total amount due on my credit card.

As a courtesy, ZoomCare will also bill secondary insurance policies. However, if payment is not received from any secondary insurer within 30 days of billing a secondary insurer, ZoomCare may then directly bill me or charge to my bank card the total amount billed to the secondary insurer.

Not all services provided at ZoomCare will be covered by my health insurance. I am responsible for knowing my insurance benefits and guidelines regarding what is covered by my insurance. ZoomCare does not know what services my particular insurance plan covers or does not cover or what the level of coverage will be. I am responsible for paying ZoomCare for all services and products provided that are not covered by my insurance.

I understand that I am responsible for knowing whether I am eligible to use this insurance at the time of service at ZoomCare. It is my responsibility to provide ZoomCare with valid insurance information at every visit. If my insurance is not in effect at the time of service at ZoomCare I will pay ZoomCare for the full amount of the bill for the services received.

Outstanding Balance and Collection Policy
I agree to pay any outstanding balance within 30 days of notification.

I understand that any charges I owe to ZoomCare that are unpaid after 60 days will be assessed a $50 collection fee and transferred to a collection agency.

I understand that any charges I owe to ZoomCare that are unpaid after 60 days will be assessed a $50 collection fee and transferred to a collection agency.If it becomes necessary to effect collections of any amount owed on this or subsequent visits, I agree to pay for all legal costs and expenses, including reasonable attorney fees. I hereby authorize ZoomCare to release information necessary to secure payment.

Medicare
If I am a Medicare beneficiary, I understand that ZoomCare will not be able to provide services to me, even if I prefer to pay out-of-pocket and not file a claim. This is in accordance with US federal law. Signing this financial policy is an acknowledgment that I am not a Medicare beneficiary.

I understand that I may ask a ZoomCare employee for more information included in the separate ZoomCare Medicare Policy Statement.

Refunds
I understand that overpayments of $5.00 or less will be credited to subsequent ZoomCare visits.

I understand that overpayments of $5.01 or more will be refunded to the responsible party within 30 days upon written request.

Laboratory and Radiology Services
I understand that ZoomCare may recommend that I receive laboratory tests or radiology services at non-ZoomCare facilities or may send laboratory samples from ZoomCare for processing at a non-ZoomCare facility. If ZoomCare recommends that I obtain tests or services at another facility, I understand I am free to obtain such tests or services from any provider I choose.

I understand that I will receive a separate bill from the laboratory, imaging center, or radiology practice, depending on the service I receive.

If ZoomCare provides me with a price of a laboratory or radiology test, it is only an estimate and other tests may be added based on laboratory testing protocols.

ZoomCare is not responsible for the prices or payment of bills incurred for these tests

By clicking on the “Accept” box, I acknowledge that I have read, fully understand, and agree to the terms and conditions listed here below.


Customer Agreement: Privacy Policy

(Here is the legalesse. This is the well-known “HIPAA Policy” that is now part of healthcare in America).

This privacy notice is effective as of December 7, 2011

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

In addition, this notice describes how we use and disclose your personal information, including personal health information, that may be collected through your use of the ZoomCare website.

Privacy Law
At ZoomCare, we are committed to protecting the privacy rights our patients. You have a variety of rights under the federal law known as HIPAA, the Health Insurance Portability and Accountability Act of 1996, and the related Privacy Rule published by the U.S. Department of Health and Human Services. Those rights are described in this notice.

Under the HIPAA and the Privacy Rule, we have certain obligations:

  • We are required by law to maintain the privacy of protected health information.
  • We must provide you with this notice of our legal duties and privacy practices with respect to your protected health information.
  • We are required to abide by the terms of the privacy notice currently in effect.

We reserve the right, when we change a privacy practice, to change the terms of our notice and to make the new notice provisions effective for all protected health information that we maintain. If we do update our policy, we will provide you with a new notice by posting a notice on our website.

What is Protected Health Information?
Health information includes more than just information about medical procedures. The term includes all information that relates to:

  • The past, present, or future physical or mental health or condition of an individual.
  • The provision of health care to an individual.
  • The past, present, or future payment for the provision of health care to an individual.

Health information that identifies an individual or which can probably be used to identify the individual is protected by law. This protected health information is known as PHI.

Obviously, when treating you, we need to use all available relevant medical information. However, in other circumstances, we will use the minimum PHI necessary for the transaction.

When we can use health information without written authorization or reaction from you
In the following circumstances, we are permitted to use or disclosure health information without obtaining written consent (called “authorization”), or without giving you a chance to object or agree to the use of disclosure.

  • For Treatment. Treatment means the provision, coordination, or management of health care and related services by one or more health care providers, including the coordination or management of health care by a health care provider with a third party; consultation between health care providers relating to a patient; or the referral of a patient for health care from one health care provider to another. For instance, if we refer you to a specialist, we will provide your relevant files to that specialist.
  • For Payment. Payment means both the activities undertaken by a health care provider or health plan to obtain or provide reimbursement for the provision of health care; and by a health plan to obtain premiums or to determine or fulfill its responsibility for coverage and provision of benefits under the health plan. For instance, we will share necessary information with your insurance company to help obtain payment for your doctor visits.
  • For Health Care Operations. Health care operations include (1) conducting quality assessment and improvement activities, including outcomes evaluation and development of clinical guidelines; (2) reviewing the competence or qualifications of health care professionals and plans evaluating practitioner and provider performance; or (3) certain underwriting, premium rating, and other activities relating to the creation, renewal or replacement of a contract of health insurance or health benefits. For instance, we may occasionally share your information with the supervising doctor in this clinic when we are reviewing the work of our staff.

Uses requiring your consent
We may make certain other uses and disclosures of your health information that require your consent. We will only make these uses or disclosures with your written authorization. You may revoke this authorization in writing at any time. However, the revocation does not affect actions taken before we receive it.

Other Privacy Rights You Can Exercise
You have a variety of rights under HIPAA and the Privacy Rule that you may choose to exercise. These consist of:

  • The right to request restrictions on certain uses and disclosures of protected health information. For example, you can ask us to restrict use or disclosure of PHI for health care operations, restrict disclosure to persons involved in the individual’s health care, or payment for health care. You can ask us to limit disclosures made to notify family member or others about the person’s condition or location. We are not obligated to agree to these restrictions. If we do agree, we must honor that agreement (except in certain emergency situations).
  • The right to receive confidential communications of protected health information. For instance, you may wish to be contacted only at home and not at work, or vice versa. For instance, if you request us to contact you only at a specific address or telephone number, we will do so or We will make every effort to accommodate reasonable requests, and have an obligation to comply if you tell us that noncompliance may endanger you.
  • You can inspect and copy the protected health information we have in our files.
  • You can request amendment of any inaccurate protected health information.
  • On request, you can receive an accounting of the disclosures of protected health information that we have made.
  • Even if you have agreed to receive privacy notices electronically, you can have, on request, a paper copy of any notice.

Personal Information Collection On The ZoomCare Website
Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, insurance benefit coverage, and other information when needed to provide a service you requested.

When you browse our website, you do so anonymously, unless you have previously indicated that you wish ZoomCare to remember your login and password. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website.

Like many other commercial websites, the ZoomCare website may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Tracking Technology" below for more information.

Tracking Technology
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

Some parts of ZoomCare’s website uses cookies to understand user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of ZoomCare's website if you do so. You do not need to have cookies turned on to use/navigate through many parts of our website.

Personal Information Sharing and Disclosure
Your personal information is never shared outside ZoomCare without your permission, except under conditions explained below. ZoomCare may send your personal information to other companies or people under any of the following circumstances:

  • When we have your consent to share the information;
  • We need to share your information to provide the product or service you have requested;
  • We need to send the information to companies who work on behalf of ZoomCare to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose);
  • Or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about.

We will also disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our websites.

TakeOut Visit via Skype Privacy and Security
ZoomCare is HIPAA compliant meaning that we follow federal law for protection of your personal health information as well as other best industry practices to maintain the security of all of your personal data. Skype is an independent company that operates a secure video and data network. ZoomCare is not responsible for the privacy, technical and security safeguards maintained by Skype for its application.

Privacy Complaints
If you have a complaint about privacy matters, please let us know. You can make a complaint by writing or emailing our Privacy Officer, or filing in the “Feedback” form on our website.

You may also contact the Office for Civil Rights of the federal Department of Health and Human Services.

You will find information about the HIPAA complaint procedure on their website.

You can call toll-free for assistance at: 1-800-368-1019. We will not retaliate against you in any way for making a privacy complaint.

Contact Information
If you have any questions, or need further information, or wish to make a privacy complaint, please contact our Privacy Officer David Ray as follows:

Telephone Number: 503-684-8252
Email: health@zoomcare.com
Mail: ZoomCare, 19075 NW Tanasbourne Drive, Suite 200, Hillsboro, OR, 97124

 

Customer Agreement: Website Terms Of Use
 

Use of the Site Constitutes Agreement with the Terms of Use:
The ZoomCare website is a service for customers to schedule appointments, store personal information, and better manage their health using online-enabled care from their medical team. The service is operated by ZoomCare ("Company"). By using the Company’s Website, (the "Website") you agree to be bound by these Terms of Use (this "Agreement"), whether or not you register as a member of ZoomCare ("Member"). If you object to anything in this Agreement or the ZoomCare Privacy Policy, do not use the Website or the Service. The Terms of Use are subject to change by ZoomCare at any time, effective upon posting on the Website, and your use of the Service after such posting will constitute acceptance by you of such changes.

Term of the Agreement
This Agreement will remain in full force and effect while you use the Website and/or are a Member. You may terminate your membership by contacting us at 19075 NW Tanasbourne Dr. Suite 200 | Hillsboro, OR 97124

Non-commercial Use of the Website
The Website is for the personal use of individual Members only and may not be used in connection with any commercial endeavors. Organizations, companies, and/or businesses may not become Members and should not use the Service or the Website for any purpose.

Ownership of Website Content
ZoomCare owns and retains all proprietary rights in the Website and the Service. The Website contains the copyrighted material, trademarks, and other proprietary information of ZoomCare. Except for that information which is in the public domain or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.

Modifications to the Service
ZoomCare reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that ZoomCare shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Disclaimers
ZoomCare is not responsible for any incorrect or inaccurate Content posted on the Website or in connection with the Service. ZoomCare is not responsible for any problems or technical malfunction of any telephone network, computer online systems, servers or providers, computer equipment, software, failure of email on account of technical problems or traffic congestion on the Internet, including injury or damage to users and/or Members. Under no circumstances will ZoomCare be responsible for any loss or damage, including personal injury or death, resulting from anyone's use of the Website or the Service, any Content posted on the Website or transmitted to Members. The Website and the Service are provided "AS-IS." ZoomCare cannot guarantee any specific results from use of the Website and/or the Service.

Participation in Interactive Services
Any personal information you submit to the Website is governed by the ZoomCare’s Privacy Policy. This includes information on your rights to see and receive copies of your personal health information. To the extent there is an inconsistency between this Agreement and the Privacy Policy, this Agreement shall govern.

Members may use this Website to view certain information displayed from their medical records, including the results of certain laboratory tests. Your use of these features is considered to be a request by you to receive your lab test results online.

ZoomCare provides you with a number of interactive online services to help you better manage your health. These services may include (but are not limited to) secure messaging relating to:

  • Communicating with ZoomCare Providers
  • Appointment requests
  • Accessing lab results

You agree that you will not upload or transmit any communications or content of any type (including secure messaging) that infringe upon, misappropriate, or violate any rights of any party.

In consideration of being allowed to use these Services, you agree that the following actions shall constitute a material breach of this Agreement:

  • Signing on as or pretending to be another person
  • Using secure messaging or transmitting any material in violation of any applicable law
  • Using interactive services in a way that is intended to harm or would likely harm others
  • Intentionally distributing viruses or other harmful computer code.

ZoomCare expressly reserves the right, in its sole discretion, to terminate a user's access to any interactive services and/or to any or all other areas of the Website due to any act that would constitute a violation of this Agreement.

Links to Third Party Sites
The Service may provide, or third parties may provide, links to other World Wide Websites or resources. Because ZoomCare has no control over such sites and resources, you acknowledge and agree that ZoomCare is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products or other materials on or available from such sites or resources.

Use by Children
We are committed to protecting the privacy of children. You should be aware that the Website is not intended or designed to attract children under the age of 18. In addition, we require all Members to be at least 18 years old.

Jurisdiction and Choice of Law
If there is any dispute arising out of the Website and/or the Service, by using the Website, you expressly agree that any such dispute shall be governed by the laws of the State of Oregon, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the Oregon for the resolution of any such dispute.

Indemnification
You agree to indemnify and hold ZoomCare, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Service in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties set forth above.

ZoomCare Medicare Policy

updated March 1, 2010

ZoomCare is recognized for its fair, simple and affordable prices. However, U.S. federal law requires health care providers who provide care for Medicare beneficiaries to accept the Medicare price. Unfortunately, what Medicare pays is less than ZoomCare's real costs of providing care. Further, U.S. federal law even prohibits Medicare beneficiaries the option of simply paying out of pocket for our services. Therefore, U.S. federal law forces ZoomCare and many primary care physicians into the untenable position of denying health care services to Medicare beneficiaries. ZoomCare believes that this aspect of Medicare law is nonsensical and sadly - unjust.

Therefore, ZoomCare, reluctantly and with great disappointment, cannot provide services to Medicare beneficiaries. ZoomCare is continuing to evaluate the highly complicated and evolving federal Medicare law, and hopes to one day be able to care for Medicare beneficiaries.

If you are a Medicare beneficiary:
If you are a Medicare beneficiary, we regretfully will not be able to provide service to you, even if you prefer to pay out-of-pocket and not file a claim. This is in accordance with US federal law.

If you are Medicare-eligible but have declined Medicare coverage:
If you are Medicare-eligible but have declined Medicare coverage (for example, because you continue to be covered by your employer's policy), you will be asked at the time of your visit to verify that you are not a Medicare beneficiary. We will be honored to serve you.

ZoomCare Ethics

ZoomCare established at its founding the highest standard of ethical conduct in the health care industry.

Pharmaceutical Industry
ZoomCare prohibits pharmaceutical industry representatives from meeting with ZoomCare employees including physicians and physician assistants. ZoomCare employees may not receive gifts from pharmaceutical industry representatives or serve as consultants to the pharmaceutical industry. ZoomCare recognizes that the pharmaceutical industry discovers and produces therapies of vital importance to the health of the people we serve. However, ZoomCare evaluates pharmaceutical products on the merits of the scientific evidence of a product's safety and efficacy. Pharmaceutical industry sales and marketing may distort this evaluation and consumes time devoted to caring for you.

Medical Devices and Technologies
ZoomCare employees including physicians and physician assistants may not receive gifts from medical device and technology companies, serve as consultants to such companies or otherwise have a financial relationship with such companies.

Referrals
ZoomCare employees including physicians and physician assistants may not receive gifts from any hospital, laboratory, imaging center, emergency department or any other individual physician or provider of care to whom you may be referred. Furthermore, ZoomCare has no financial relationship with with any hospital, laboratory, imaging center, emergency department or any individual physician or provider of care to whom you may be referred.