#TogetherWeZoom: Get to Know Mallory Bellissimo, PA-C

Nurse Practitioner at ZOOM+Care

From thought leaders to part-time yoga instructors to musicians-on-the-side, we have some incredibly talented (and intensely interesting!) folks working at ZOOM+Care. #TogetherWeZoom is our monthly employee spotlight, designed to celebrate these individuals. Through it, we hope to shine a light on the people behind the scenes, working hard to shape the future of healthcare. 

For this month’s #TogetherWeZoom, we spoke with the magnificent Mallory Bellissimo—a Board-Certified Physician’s Assistant (and secret adrenaline junkie) at our Queen Anne clinic in Seattle.

Mallory is a long-time Zoomer who has been with us for nearly five years. During her time here, she’s become a favorite of both patients and her fellow providers. Don’t just take our word for it, either—according to one of the (many!) positive reviews she’s received, Mallory is “always professional” and makes everyone “feel welcomed, very much listened to, and cared for.”

Read on to learn more about Mallory, what inspires her about her work, and what her favorite day on the job has been:

What inspires you most about your work at ZOOM+Care?

Hands down, the opportunity to impact someone’s health and well-being.  

What is your favorite ZOOM+Care perk or benefit?

I love that Zoom invests in their employees’ lives outside of work. I just booked a hotel reservation in Cabo using our LifeBalance vendor discount, and it was a great deal!   


What’s something most people don’t know about you?

I’ve gone skydiving—and loved it!  


What is your proudest moment at ZOOM+Care?

It’s right now.  I’m proud of the way we care for our patients.  Above all other healthcare organizations I have worked with, ZOOM+Care has always emphasized that the patient comes first—but has found ways to care for the well-being of their clinicians and staff as well.  I’m proud of that.  I’m proud that I work for a company that allows me to feel supported, engaged, and prepared to provide great care.  


What has been your favorite day on the job so far?

I love working Halloween in Queen Anne! SO many adorable kids go trick-or-treating down Queen Anne Ave.  


What have you learned while working here?

I’ve learned a lot! I have been fortunate to work with really great colleagues and SP’s in the 4+ years I’ve been here.  I’ve picked up different things from each of them.

Want a job that makes a difference? We’re always looking for talented, creative, and passionate people to help us fix healthcare. Explore open opportunities. 

#TogetherWeZoom: Get to Know Clinic Associate Kieran Doherty

#TogetherWeZoom is our monthly employee spotlight—a place to celebrate the work employees do inside of Zoom, and the lives they lead outside it. 

For this month’s #TogetherWeZoom, we talked to Kieran Doherty: a Clinic Associate at our East Burnside location. Kieran has been with Zoom for just over a year, and—during his time here—has had an undeniable impact our company. He always goes above and beyond for both patients and fellow co-workers—whether it’s putting in extra work to reorganize a clinic, or lending an empathetic ear to those around him. 

Read on to learn all about Kieran: what his (many!) hobbies are, what he loves most about his job, and what his proudest ZOOM+Care moment was.

What inspires you most about your work?

I think what inspires me most about working in medicine is making a real palpable change in patients’ lives, sometimes right then and there. Being that resource for someone when they are in need the most, is what helps me at the end of a long and arduous day look back and feel fulfilled from the day rather than drained. I love having the privilege of playing a role in helping someone feel better.

What is your favorite ZOOM+Care perk or benefit?

My favorite perk has to be the schedule, getting half the week off to be a normal human being is an absolute dream, especially in a medical job where burnout is far too prevalent. 

What has been your favorite project so far?

My favorite project so far, with the help of my lovely former clinic partner Miranda, was whipping the East Burnside clinic into shape. It was rather neglected since ZA’s were coming and going, but after reorganizing the space and re-doing everything from the ground up (batch cards, labels, lab area), I feel like EB is now back fighting shape and is a functional space for anyone to come in and use.

What’s something most people don’t know about you?

 Something most people don’t know about me is I have FAR too many passions that intrinsically motivate me. To name a few, music (both playing and traveling for events), the outdoors, a cooking youtube channel, film, and the list goes on. It got so out of hand my college mentor shortened my name from Kieran just to Ren (short for renaissance man).

What has been your proudest moment on the job?

One of my proudest moments at Zoom thus far has been sitting with a hysterical patient in the lobby, working with her to take deep breaths, and recompose herself so we could work on a 827 form together. I quickly realized it wasn’t the help with the process she needed but rather someone to give her a hug and hear out what was causing her so much distress (an abusive workplace environment). We were able to send her out of the clinic with a smile on her face when it was all said and done.

What have you learned from working at ZOOM+Care? 

I have learned so much from my time here at Zoom that I’ve actually started to keep a journal with info I want to retain from going over cases with providers. But one of the more big-picture takeaways I gleaned from my experiences here is about what really good patient care means and looks like. Some of the best providers I’ve worked with meet the patient wherever they are in life and work up from there together, rather than trying to get the patient up to speed with them. Always working with the patient as if you are co-pilots together, and the destination is their health and wellness, rather than being the captain of the ship.

Do you enjoy helping others on their journey to better health? Are you looking for an entryway into the exciting field of healthcare? We’re currently hiring for Clinic Associates! 

 

#TogetherWeZoom: Get to Know Software Engineer Stasha Yancho

It might sound clichéd, but our employees truly are the heart and soul of ZOOM+Care. They’re a gritty bunch, comprised of adventurers, pet lovers, foodies,  fashionistas, fantasy football fanatics, and everything in between. Each one has an interesting story— and #TogetherWeZoom is where we tell them.  Welcome to our monthly employee spotlight, designed to celebrate the people behind the scenes, working hard to shape the future of healthcare. 

September’s #TogetherWeZoom is a special Tech Team doubleheader—and we’re back with part two! This time around, we’re getting to know Software Engineer Stasha Yancho. (If you missed part one, don’t sweat it—you can read it here.)

Although she’s a newer member of the team, Stasha brings with her a passion for improving the delivery of healthcare through technology. We sat down with her to learn about her favorite day on the job, what she likes most about working at Zoom—and course, a few fun facts.

1) What inspires you most about your work?

The strongest motivator for me is when I feel that the work I do makes a positive impact for the greater good. ZOOM+Care is on a mission to improve healthcare, and while it’s a lofty goal, they’ve already made massive strides and have the vision to keep making it happen. Healthcare touches so many people’s lives in a very personal way, and it’s inspiring to be able to improve that experience in any way.

2) What is your favorite ZOOM+Care perk or benefit? 

I love all of the health-related perks that ZOOM+Care offers. My favorite would have to be the free clinic visits—it lowers the barrier to accessing quality healthcare, and is proof to me that ZOOM+Care is really invested in the health and well-being of their employees.

3) What has been your favorite project (or day on the job) so far?

I really enjoyed the recent Fiscal Year 2020 kickoff event. It was inspiring to hear about the vision our leadership has for the new ways we’re planning on disrupting the healthcare industry, and I appreciate that the value of communicating our mission and values to all employees is recognized. Being on the tech team, it was also cool to hear that ZOOM+Care considers itself a tech company.

4) What is your proudest moment at ZOOM+Care?

Very soon after starting at ZOOM+Care, I had the opportunity to work on a project for new clinic openings. Seeing how quickly that project came together and was able to start making an impact was really exciting and I was proud of helping bring that to fruition. It was a good sign to me that regardless of your level, you’re able to do important work and have a positive impact on the business right away.

 5) What have you learned while working at ZOOM+Care? 

This is my first role as a software engineer, and I consider myself very fortunate to have found such a supportive team here that’s constantly helping me learn and improve. Our team has a strong focus on quality and doing things the right way, while still encouraging learning and exploration. Having this type of positive culture is instilling good work habits and setting me up for success as I start this new career path.

6) Last question! What’s something most people don’t know about you?

After university, I moved to Moscow for a couple years to teach English, and I’m now fluent in Russian. My cat is also from Russia!

Are you a tech professional interested in bringing innovative technology to healthcare? Our IT & Software Development Teams are hiring!

#TogetherWeZoom: Get to Know Stephen Clarkson, Senior Software Engineer

It might sound clichéd, but our employees truly are the heart and soul of ZOOM+Care. They’re a gritty bunch, comprised of adventurers, pet lovers, foodies,  fashionistas, fantasy football fanatics, and everything in between. Each one has an interesting story— and #TogetherWeZoom is where we tell them.  Welcome to our monthly employee spotlight, designed to celebrate the people behind the scenes, working hard to shape the future of healthcare. 

September’s #TogetherWeZoom is a special two-parter, focusing on our amazing IT & Software Development Teams. First up is Stephen Clarkson: a Senior Software Engineer who’s been with ZOOM+Care for over two years.  Keep reading to learn about his proudest moment at Zoom, what inspires him about his work, and what his favorite company perks and benefits are:

What inspires you most about working at ZOOM+Care?

Believing in the positive social impact of my work has been my biggest motivator. ZOOM+Care is fundamentally changing healthcare and has the vision and leadership to continue doing so. It is one of the most innovative disruptors in the market and it’s inspiring to work in a healthcare company that strives to provide on-demand healthcare at half the cost, while still removing the overhead of typical healthcare solutions. As a software engineer, it’s empowering to know that ZOOM+Care considers itself a technology company as well as a healthcare company and that my work has a direct positive impact on the community.

What is your favorite Zoom perk or benefit?

This year our engineering team had full-access passes to the Open Source Software Convention (OSCON 2019). It was a great experience because it gave me insight into where an important part of the software community is moving, and which technologies could be applied to the problems I’m working on right now.

What has been your favorite project so far?

As a software engineer in a healthcare company, we frequently have the opportunity to take deep dives into different aspects of healthcare. From imaging and lab information systems, to patient scheduling applications and provider-patient chat systems, every project I’ve been on has presented new challenges and exciting solutions.

What is your proudest moment at ZOOM+Care?

Software engineers (mostly) like seeing their software being used. For me, it’s exciting to see healthcare professionals use things on a daily basis that I have worked on directly, especially when it relates primarily with people receiving better healthcare.

What have you learned while working here?

A positive work culture improves a team’s productivity in the long run more than anything else. One part of a positive work culture in software engineering is a collective effort to do things the right way, even when it’s easier to do things quickly. Every good decision is additive and momentum builds faster than teams might expect.

Enough work questions! Tell us something most people don’t know about you.

I took a break from college and lived in El Salvador for a few years as a service volunteer.

Are you a tech professional interested in bringing innovative technology to healthcare? Our IT & Software Development Teams are hiring!

#TogetherWeZoom: Get to Know Todd Cichosz, PA-C

From thought leaders to part-time yoga instructors to musicians-on-the-side, we have some incredibly talented (and intensely interesting!) folks working at ZOOM+Care. #TogetherWeZoom is our monthly employee spotlight, designed to celebrate these individuals. Through it, we hope to shine a light on the people behind the scenes, working hard to shape the future of healthcare. 

For this month’s #TogetherWeZoom, we talked to Todd Cichosz—a provider and always-friendly face at our Grand Central clinic. Todd is a Board Certified Physician’s Assistant, and has been with ZOOM+Care for over five years.  Read on to learn more about Todd, what he loves most about his job, and what his favorite ZOOM+Care perks are:

What inspires you most about your work?

The product ZOOM+Care offers is probably the most inspiring thing for me. It’s energizing to come to work and provide a medical care product that, unfortunately, is hard to find. That is, right care (no more, no less) that is affordable, easy to access, on time, and transparent.

What is your favorite ZOOM+Care perk or benefit?

Paternity leave!!!

What’s something most people don’t know about you?

I come from a family of twelve, and my parents have 50+ grandkids…and counting!

What is your proudest moment at ZOOM+Care?

Every time a patient walks out of their visit and says, “wow!”

What has been your favorite day on the job so far?

The ‘new grad’ training program I went through when I first started was very helpful, and an awesome program to participate in.

What have you learned while working at ZOOM+Care?

Working at ZOOM+Care taught me how to give the right care. I have learned a ton about medicine, thanks to the standard of ‘right care’ that our medical leadership team holds us to and helps us reach by providing coaching, learning bites, and continued education.

Want a job that makes a difference? We’re always looking for talented, creative, and passionate people to help us fix healthcare. Explore open opportunities. 

Manic One Day, Meh the Next? It’s Not Just You.

Letters spelling mood on swings

Zoomers in Portland and Seattle report rapidly cycling moods that have nothing to do with their love of bikes.

Consider what went through your head the last time someone casually asked how you’re doing.

Did time slow down as you debated five answers that ranged from “Great!” to a philosophical reflection on suffering and the human condition? Take heart — you’re not the only one stuck in a mental spincycle.

At ZOOM+Care, our mental health team is seeing more people struggling with mood swings. “The first thing I’m hearing is that people feel irritable and annoyed at everyone and everything,”  says Erik Vanderlip, MD MPH, Psychiatrist and Primary Care Lead at ZOOM+Care. “When we dig further, there’s a pattern of feeling highly productive and energetic or restless — almost manic — for a few days or weeks, followed by a period of draining doubt and frustration.”

It sounds a little like bipolar disorder, but it’s not that severe. “What we’re learning in the mental health field is that every condition exists on a spectrum,” says Dr. Vanderlip. “Changing moods can become disruptive to your well-being, relationships, and/or job without reaching the level of the most severe forms of bipolar disorder.”

Think of mental health issues the same way you would a cough: If it’s just a tickle in your throat that has minimal impact on your day, it’s no big deal. If it persists for two weeks and it’s bugging you at home and work, consider seeing a doc.

WHAT TO ASK YOURSELF:

  • Are the ups and downs getting disruptive? If your mood is putting stress on your relationships or making it harder to get things done at work, it’s time for a mental health check-up.
  • Are you still as resilient as you were before? When problems come up on down days, do you feel as capable of handling them as in the past? Or are you so checked out, you’ve lost your resolve to fix things?
  • Are you worried about how much you worry? There are a lot of rational things to be worried about, but if anxiety is becoming its own issue, talk to a doc.

WAYS TO MANAGE MOOD SWINGS ON YOUR OWN:

  • Keep a journal to track mood changes and their triggers.
  • Stay active — take short walks a few times a day.
  • Avoid skipping meals.
  • Keep a regular sleep schedule.
  • Breathe deeply in stressful moments.
  • Lean on friends you trust.

WHERE TO GET HELP:

At your neighborhood ZOOM+Care clinic – Schedule a same-day, no-wait visit for mental health.  “At Zoom, we make it super easy to get treatment for any health issue, whether it’s for your ankle, lungs, or frontal lobe,” says Dr. Vanderlip.  

Schedule Now

This Tide Pod Thing Is Going Too Far

No kid you know would purposely eat laundry detergent… would they? ZOOM+Care’s Lead Pediatrician Dr. Mark Banks prepares you for the worst-case scenario.

Maybe you’ve seen posts comparing travel-sized Tide packages to juice boxes, tips on making Tide Pod pizza, or a snapshot of the ravioli-like detergent packets garnished with herbs. It would be funny if kids all over the country — including Portland and Seattle — weren’t ending up hospitalized (or dead) after consuming detergent.

What started as a stupid internet joke is now serious enough to prompt the American Association of Poison Control Centers to issue an official High Alert for intentional exposures to detergent packets among 13 to 19 year olds. And YouTube is scrambling to delete any videos related to the Tide Pod Challenge.

The worst part is that if teens are messing with them, Tide Pods are more likely to end up in toddler’s hands. Last year, there were 10,570 reports of kids under the age of 5 coming in contact with the packets. Risks of ingestion include seizure, pulmonary edema, respiratory arrest, coma, and death.

“Substances in laundry detergent can cause excruciating burns that penetrate and perforate the tissue of the throat and esophagus,” says Dr. Mark Banks, Lead Pediatrician at ZOOM+Care. “These pods have caused fatalities in small children, so it’s a big deal.”

WHAT TO DO NOW:

  • Keep detergents on a high shelf in their original packaging. If you live with kids, pets, or a cognitively-impaired adult, store them in a locked cabinet.
  • Warn your eye-rolling teenager. “Ask your kids what they think of these memes,” says Dr. Banks. “If they don’t acknowledge the danger themselves, be clear — it has killed people.”
  • Talk to other parents. It takes a village to keep kids from doing moronic things. Ask fellow parents what steps they take to keep children from jumping onto dangerous bandwagons.

WORST-CASE SCENARIO:

  • Call 911 immediately if… you know or suspect that someone has ingested laundry detergent and can see that they’re in distress. They may be holding their throat, choking, bleeding from the mouth, drooling, and/or having trouble breathing.

WHEN YOU’RE WORRIED:

WHERE TO GO:

Save these locations as favorites on google maps

——

ZOOM+Care

For all your care.

Same-day. No-wait Visits for Pediatrics, Primary Care, Urgent Care, and Specialty Care.

Schedule now

Portrait of Lead Pediatrician, Mark Banks, MD
Lead Pediatrician, Mark Banks, MD

Seen at Zoom: Growing Concern About Low Sex Drive

Zoom’s Lead Gynecologist Cynthia McNally, MD, is seeing more women in their 20s and 30s worried about low sex drive. Maybe a little too worried. Turns out, there’s a lot of confusion about what constitutes “normal” female libido.

Here are a few fascinating truths about female arousal that will put things in perspective — and help you decide if you need to see a doc.

Continue reading “Seen at Zoom: Growing Concern About Low Sex Drive”

Seen at Zoom: Handling Anti-Vaccine Conversations with Care

The number of parents choosing not to follow the CDC’s recommended vaccine schedule is growing, especially here in Oregon. We’re one of nine states with the largest percentage of unvaccinated infants and toddlers.

The anti-vaccine trend is putting pediatricians in a difficult spot. Should they keep unvaccinated kids in their practice or turn them away?

Continue reading “Seen at Zoom: Handling Anti-Vaccine Conversations with Care”

How We Zoom: Co-Founder & CEO Dave Sanders at TEDx Portland 2017

On April 15th, ZOOM+Care Co-Founder and CEO Dave Sanders took the stage at TEDx Portland to reveal the 3-part formula that has already begun to revolutionize healthcare. Watch the crowd-rallying talk or read the full transcript below.

Continue reading “How We Zoom: Co-Founder & CEO Dave Sanders at TEDx Portland 2017”