#TogetherWeZoom: Get to Know Mental Health Provider Ebony Blackmon Humphrey

ZOOM+Care Mental Health doctor Dr. Ebony Blackmon Humphrey
As a Psychiatric Mental Health Nurse Practitioner for ZOOM+Care, Dr. Ebony Blackmon Humphrey helps patients seeking mental health services at our Bellevue & 4th Street clinic.

A lot has been said about our business model, our proprietary technology, and our innovative approach to care. But make no mistake: Our people are the most important component of our success. Always willing to go the extra mile for our patients, this big-hearted group of professionals is what makes us…well, zoom! Our monthly employee spotlight is dedicated to celebrating the incredible work our employees do inside of ZOOM+Care—and the lives they lead outside it.

Last December, a long-held goal of ours was finally realized: We launched ZOOM+Care Mental Health in Seattle.

Similarly to Oregon, patients seeking mental-health treatment in Washington can face long wait times and limited options. Our Bellevue & 4th Street Clinic helps fill a critical need by providing quality, accessible mental healthcare to East Seattle residents.

Leading the charge at Bellevue & 4th is Dr. Ebony Blackmon Humphrey: An experienced Doctor of Nursing Practice and Psychiatric Mental Health NP. (Officially, her title is DNP ARNP PMHNP-BC. Say that tens times fast!)

Keep reading to learn more about Ebony’s passion for helping others, her advice for prospective ZOOM+Care candidates, and her proudest moment on the job so far.

What inspires you most about your work?

My spirituality is the deepest part of me. It is my internal motivation. It helps me give all of myself clinically to each person trusting me to make sense of their story. I value, metaphorically the books called “people” I have read and will continue to read on my journey. Their stories mean everything to me.

What advice do you have for prospective candidates?

Love what you do, as people from all walks of life are trusting you to make sense of their life’s artwork. Stare at their life’s painting and help them understand that all of the markings are not permanent. Some markings will fade away in conversation, others with medication, but most of them will become less meaningful with time.

What are three words you would use to describe ZOOM+Care?

Cutting-edge, daring, and impactful.

What is your favorite Thing about our approach to care?

Zoom’s presence inside local communities makes care local and accessible.

What is your proudest moment at ZOOM+Care?

Anytime a patient returns to tell me about what has changed in their life for the better.

Do you enjoy helping others on their journey to better health? We’re hiring!

Direct Admit: Another Way ZOOM+Super Helps You Avoid Cost and Hassle of the ER

There are three inevitable truths about going to the Emergency Room:

  1. You’re going to be waiting to see a doctor. And waiting. And waiting. Possibly for a very long time. 
  2. You’re not getting out of there without a hefty bill and a paperwork-induced headache. 
  3. Nine times out of ten, the ER experience is more painful than the injury that sent you there.

Luckily, the Emergency Room isn’t your only option for serious care. Enter ZOOM+Super: ZOOM+Care’s ER alternative. Staffed with board-certified emergency physicians, Super can handle many of the reasons folks go to the Emergency Room: broken bones, x-rays, severe abdominal pain, and much more. 

Compared with a typical Emergency Room, ZOOM+Super is affordable, fast, and stress-free. In most cases, patients can get in and out in 60 minutes or less. (Stack that against the 2 hours and 16 minutes it takes for a typical ER visit.) Even better? The average cost of a Super visit is $599—a whole lot less than the $2,096 they can expect to pay elsewhere.

While ZOOM+Super can treat 80% of the reasons that adults and kids go to the ER, sometimes, patients do need to go to the hospital—typically for procedures like appendectomies. When that happens, we can help them avoid the high cost and hassle of the ER by arranging a direct admission to the facility of their choice.

Our direct admit program helps patients bypass the hospital Emergency Room altogether, and can make a painful situation a lot less stressful.

To highlight this unique benefit of ZOOM+Super, we had a socially-distanced sitdown with Dr. Daniel Tseng, a leading Portland surgeon who frequently operates on Super patients at Legacy Good Samaritan Medical Center.

Dr. Daniel Tseng

1. HI, DR. TSENG. THANKS FOR TAKING THE TIME TO SPEAK WITH US. COULD YOU TELL US A BIT ABOUT YOURSELF AND YOUR MEDICAL PRACTICE? 

I completed my training at OHSU in 2006. I did a two-year fellowship in minimally invasive surgery. I’ve been in practice for 14 years. My specialty group practice is called Northwest Minimally Invasive Surgery, and we are affiliated with Legacy Good Sam and Providence St. Vincent. Our objective is to serve our local community by providing minimally invasive surgery to patients in the Portland area.

2. THAT’S INTERESTING. WHAT IS MINIMALLY INVASIVE SURGERY? WHAT’S THE BENEFIT TO PATIENTS?

It’s when you do traditional general surgery through a very small incision. I can do 95% of surgeries through incisions that are less than ½ inch in size. There are several incisions that I use; a lot are done through the belly button. The main benefits to minimally invasive surgery are less pain associated with the smaller incision, very small scars, a shorter hospitalization, less risk for infection, and a faster recovery and return to work. It’s done often as an outpatient surgery, meaning you don’t have to spend the night in the hospital.

3. HOW OFTEN DO YOU SEE SUPER PATIENTS AND WHAT FOR?

Gallbladders and appendixes are the two most common surgeries we do for Super patients. We’re also seeing more hernias, which could be work related or due to heavy activity and lifting. I see about one or two Super patients per week. I share a call schedule with my partner, Dr. Jeff Watkins, and some other general surgeons at Legacy Good Sam, and so whoever is “on call” will see the patients referred from Super.

4. HOW DOES IT WORK WHEN SUPER SENDS A PATIENT TO YOU FOR SURGERY?

The patient is seen by the Super provider, who takes the patient’s history, does a physical exam, and orders any lab tests or imaging (ultrasound or CT are commonly done to diagnose appendicitis). Once the diagnosis is confirmed, then the Super provider either calls our office or sends us the patient through the Legacy transfer center. We try to do the surgery as an outpatient procedure and send the patient home on the same day. Depending on the time of the day and the operating room schedule at Legacy Good Sam, it can take as little as one hour or up to half a day. The last patient that Super sent me – I took the patient into the OR within an hour.

5. WHAT DO YOU LIKE ABOUT SUPER’S CARE MODEL? HOW DOES IT HELP PATIENTS?

There’s a convenience factor. It’s more convenient for these patients to be seen at ZOOM+Care. They can be seen the same day vs. having to wait weeks to see their primary care doctor. From my perspective being able to skip the Emergency Room is the biggest benefit of Super. Having all the patient’s labs and imaging already completed is really helpful as the accepting surgeon.

6. THANKS, DR. TSENG. WE’RE GRATEFUL TO PARTNER WITH GREAT DOCTORS LIKE YOU. 

You’re welcome!

We hope you never need ZOOM+Super, we’re here for you if you do. A visit is just a few clicks away, always

May Is Mental Health Month. Here’s What We’re Doing to Support Mental Healthcare during COVID-19.

May marks Mental Health Awareness Month. With the current climate exacerbating feelings of isolation and loneliness, it’s more important than ever to raise awareness about mental illnesses—and break down the stigma surrounding them. Here’s what we’re doing to make mental healthcare more accessible, convenient, and judgment-free, both in the age of COVID-19 and beyond.

Remember back in February, when coronavirus was little more than a distant anxiety, quickly brushed aside? The days when COVID-19 was an excuse to make memes about toilet paper shortages and “working from home?”

Then, remember when things started to get real? When slowly but surely, the seriousness of the situation set in—and the anxiety got harder to laugh off and push aside?

Now, as the weeks (nay, months) of stay-at-home orders drag on, the drumbeat of stress and uncertainty grows ever-louder. Faced with so many unanswerable questions, many find themselves ruminating, feeling hopeless, and, ultimately, depressed. 

What you’re feeling is normal.

You’ve heard it a hundred times, but it bears repeating: it’s okay to not be okay right now. If you’re feeling down, know that you’re not alone. Whether it’s due to job loss, economic uncertainty, or general worries about health and safety, people across the country are experiencing historic levels of depression and anxiety.

According to recent polls from the Kaiser Family Foundation and the Benenson Strategy Group, nearly half of Americans say the coronavirus has harmed their mental health. What’s more, calls and texts to crisis helplines are surging, reporting anywhere from a 40 to 1000 percent increase in volume. 

One thing is clear: The current crisis has brought to light the need for improved access to mental healthcare. 

How ZOOM+Care can help, now and in the future

We want to make mental healthcare accessible, easy-to-use, and stigma-free.

Under normal circumstances, approximately 1 in 5 adults in the U.S. (46.6 million) experience mental illness in a given year, according to research from the National Alliance on Mental Illness. Of those 46.6 million, only 41% will seek help due to social stigma concerns and long wait times. Even fewer will get the treatment they need.

With COVID-19 pushing more people to seek care, our mission is more critical now than ever.

ZOOM+Care = a stigma-free zone 

One silver lining of the COVID-19 pandemic? The crisis has sparked concern for the wellbeing of our entire nation, helping to normalize conversations around mental health. As more people speak openly about their struggles with anxiety and depression, stigma starts to erode.

That said, there’s still a long way to go. Stigma is deeply rooted in our society, and many mistakenly believe that mental health conditions are a sign of personal weakness, or that people should be able to control them without help.

ZOOM+Care’s philosophy is that mental illness is no different than any other medical illness. There’s no shame in seeking counsel, guidance, and support. As Dr. Erik Vanderlip—Zoom’s Chief Medical Officer, as well as a board-certified psychiatrist—says, “Just like you’d go to the doctor for a sprained ankle, you can see a Mental Health Care professional for an assessment.”

Improving access to care

Beyond eliminating stigma, ZOOM+Care strives to make mental healthcare ultra-accessible.

We reduce long wait times and irritating loopholes by offering on-demand visits without a referral. We also give you choices for how you want to see a doctor: you can start your mental health journey in person, or virtually through VideoCare™. You can even use ChatCare™ to refill or manage your medications in between visits. 

What’s more, ZOOM+Care supports a whole-person approach to care.

“Getting mental healthcare shouldn’t be difficult, especially right now,” says Dr. Vanderlip. “We’ve built extensive bridges between our everyday healthcare services and our mental healthcare services. We have a ‘no wrong door approach’—you can schedule directly with our mental health team, or you can start your journey through our daily care offering. It’s all private, and it’s all in your control.” 

Empowering patients towards total health

Lastly, we believe in empowering patients with knowledge and giving them the tools they need to take control of their mental health. 

“The goal of our Mental Health Services is to provide great guidance and advice so that patients can plug back into their lives. We want to give them the tools to feel better on their own,” says Dr. Vanderlip.

“But whenever they feel stuck, they can reach out. We’re all about empowering people to make decisions about their mental health. In many ways, we’re just copilots—the patient is the one in control.” 

To borrow the words of Dr. Vanderlip, we could all use a copilot right now. If you or someone you know is struggling with anxiety and depression, we’re here to help. Schedule a visit today. Curious about what conditions we treat (and how we treat them)? Learn more about what to expect from a ZOOM+Care Mental Health visit.

Meds Delivered to Your Door? Meet the Team That Makes It Happen.

At ZOOM+Care, we want to meet people where they are—which, given the current moment, can be kind of tricky. Luckily, we have ways of putting the care (and the prescriptions) you need in the palm of your hand. Enter ZOOM+Care’s Pharmacy delivery program: If you can’t make it to us, we can fill your prescription at our central pharmacy, then ship the meds directly to your door. Easy, right?

But, like most things that look simple from the outside, putting them into practice is another thing altogether. A lot of hard work goes into making our pharmacy program feel frictionless for our patients—especially right now. 

The COVID-19 pandemic has put enormous strain on our nation’s healthcare system, ZOOM+Care included. While the most immediate impact is on our clinics, our pharmacy and delivery programs are feeling it, too. Our pharmacy team is on the front line every day, working hard to keep these essential services up and running.

As part of our continuing series on ZOOM+Care’s frontline workers, we sat down (virtually) with our three members of our fabulous pharmacy team: Lisa Willinger, Mallory Kempton-Hein, and Megan Sorenson. Read on to learn more about ZOOM+Care’s Pharmacy and its Delivery program, the new challenges the organization faces due to COVID-19, and how they’re adjusting to pharmacy life during the pandemic.

Hey ladies! So, before we get into it—how are you holding up?

MALLORY: I am doing good, all things considering! Besides the drastic increase in doing puzzles, I am trying to keep my routine as close to normal as possible.

ZOOM+Care pharmacist
Mallory Kempton-Hein, Pharmacist

For those who don’t know, can you tell us a little bit about ZOOM+Care’s pharmacy and home delivery service? 

LISA: ZOOM+Care Pharmacy serves two distinct functions. We pre-pack medications in unit-dose bottles for all of our clinics and serve as consultant medication experts for our providers. We also have a fully-functional retail pharmacy with home delivery service available to all patients, including employees. We take most insurances and offer low cash prices to those patients who either do not have prescription insurance or are out of network. Most prescriptions are filled and shipped within one business day, offering a very convenient service to patients!

What, if any, new challenges do you and pharmacy staff face due to COVID-19?

MEGAN: One challenge the pharmacy staff is facing is to make sure we are keeping a 6 feet distance from one another while continuing to serve our patients and support our providers and crew out in the clinics.

What role does Zoom’s Pharmacy Home Delivery play in the COVID-19 outbreak? 

MALLORY: Zoom Pharmacy is trying to support our patients by encouraging social distancing and delivering her prescriptions directly to her home. This way, our patients can stay home and prevent the spread of COVID.

Do you think the pandemic will change the way we get our medications in the future? 

MALLORY: I think this pandemic has changed how we think about using delivery for all items, including medication. This pandemic has pushed people to move to a home delivery method, but being able to avoid long lines and waiting at the pharmacy is a convenience for our patients now and in the future.

ZOOM+Care pharmacist
Lisa Willinger, Pharmacist

 What is a typical day for you like before coronavirus? What are your days like now?

 MEGAN: For us, our workdays are very similar—except there’s no traffic to and from work. 

Unlike many ZOOM+Care employee’s, the pharmacy staff is unable to work from home. Can you describe the mood amongst your team?

LISA: There are definitely days we wish we could work from home, but overall the team’s morale has been great. My coworkers have really stepped up to take on extra projects and tasks to support each other during this time. 

What’s your favorite activity or practice to keep the COVID blues at bay?

 MEGAN: I’ve been walking my dog while listening to some podcasts, watching shows/movies, and catching up with family and friends via FaceTime. 

What are you doing to cope with stress and anxiety right now?

MEGAN: I’ve been running outside to cope with my stress and remind myself this won’t last forever.

Any advice on how to help/support medical and pharmacy workers during this time?

MALLORY: We are here to help you, and with healthcare stretched thin right now, please be patient and understanding. Also, please stay home!

If you could tell the general public one thing right now, what would it be?

LISA: I would like to say thank you to everyone out there who has continued to be patient and kind despite the stress and uncertainty of COVID. I have seen so much compassion in the world the past few months that it makes me very optimistic for the future. 

ZOOM+Care pharmacy tech
Megan Sorenson, Pharmacy Technician

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit?

MALLORY: My proudest moment has been seeing Emma’s on the frontlines. It has been so inspiring to see them put their own needs and concerns about COVID aside to take care of our patients. 

My favorite question: What’s the first thing you’re going to do when all of this is over?

LISA: My fiance and I had one of the many wedding casualties of the season, so we are definitely going to have a big wedding reception when this all blows over! I am also itching to go to an outside concert or festival. Oh, and karaoke. Definitely karaoke.

ZOOM+Care home delivery

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

#TogetherWeZoom: Join Us in Celebrating Our Frontline Heroes

COVID-19 frontline worker
Jennifer Morris works the front line for ZOOM+Care.

Welcome back to #TogetherWeZoom, a series dedicated to the people who make what we do possible.  As the COVID-19 outbreak continues, we would like to honor ZOOM+Care’s front line. To highlight the important work our providers and clinic associates are doing during the pandemic—and to learn more about the extraordinary challenges they face every day—we’re dedicating this series to them for the time being. (You can check out PART ONE here. )

For this week’s #TogetherWeZoom, we spoke to  Jennifer Morris: a PA-C on our Urgent and Primary Care Team. Read on to learn about her proudest moment on the job since the pandemic hit, how she’s adjusting to the “new normal,” and what she’s going to do when all of this is over. 

Hi Jennifer! Thanks for taking the time to speak with us today. So first off, given the moment, how are YOU feeling? 

At the moment, I’m doing well. I’m happy to be employed, healthy, and able to serve our patients. 

Can you tell us What challenges you and the ZOOM+Care are staff face daily?

Some of our greatest challenges come from dealing with change every day. As an organization, we are rapidly adapting by adding new products such as PhoneCare , VideoCare, and expanding ChatCare . Change is difficult for people in the best of times, but our rapid changes require a great deal of fortitude, grace, and patience. Another challenge is managing patient and staff anxiety and fears around illness symptoms, potential exposure to COVID-19, staying well, concerns for the future, and this new “normal”.

What was a typical day for you like before coronavirus? What are your days like now? 

Before the coronavirus outbreak, I saw all of my patients in-person, in the clinic. Currently, I am a VideoCare™ provider, which is an effective and sustainable option for both our patients and me. By using VideoCare visits, we can maintain social distancing protocols and conserve PPE. I’ve found that most things can be diagnosed and treated via VideoCare

Outside of work, before coronavirus, I was seeing friends, going to concerts, entertaining at home, etc. Not so much anymore!

What precautions do frontline workers have to take when clocking off and going home?

We have to think about whether or not it is a good idea to go to the grocery store or get takeout on the way home.

Every outing is a potential exposure point, and we cannot get sick now. Our patients need us to provide care, our colleagues need us to keep people out of the ERs unnecessarily, and our families depend on us. 

Can you describe the mood amongst the ZOOM+Care staff?

 The mood is mixed and varies by the moment, or by the day. There was a great deal of anxiety until we started providing the majority of visits by video, phone, and chat.

Since adding those services, we are more comfortable coming to work as we do not have so many concerns about possible exposure.

How is the staff coping with the potential shortage of PPE? 

We’re doing okay for the time being, but it is worrisome. We simply cannot provide care without adequate PPE. 

What’s your favorite activity or practice to keep the COVID blues at bay? 

I’ve been walking a lot with my (very sweet) dog, catching up on reading, watching movies, working in my yard (tearing out overgrown plants and weeds is a good way to relieve tension), and connecting with friends and family via phone (actual conversations, imagine that!) 

What are you doing to cope with stress and anxiety right now?

Deep breathing and taking it all in stride are my two best strategies. Also, just remembering that we will get through this and come out the other end better and stronger. 

Any advice on how to support medical workers during this time?

Everyone requires different things to feel supported. It seems the universal asks are:

  • Feeling heard through active listening, having a positive and encouraging workplace. (A kind word and acknowledgment of someone’s efforts go a long way.)
  •  Colleagues staying calm in the face of fear and anxiety. 
  • Colleagues stepping up to cover a shift, and/or colleagues taking on extra tasks to lighten someone’s load.

What’s the first thing you’re going to do when all of this is over?

Party! Spend time with my friends and family, go to the movies, and plan a trip.

If you could tell the general public one thing right now, what would it be? 

Please stay home and stay safe, not only for yourself and your family but for the well-being and health of others. If you are sick, do not go out or go to work. (This also applies to when this is over, and for ANY illness).

The pandemic will end, and when it does, you can have a huge party and celebrate with your neighbors, family, and friends. Life will return to normal—just be patient. 

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit? 

I am so proud of our company’s response to all of this. The staff at ZOOM+Care have stepped up and worked together to support each other, our patients, and the community. The team here have worked miracles to expand ChatCarequickly, and add phone and video visit service lines. We quickly mobilized a COVID-19 testing pilot and have begun testing our high-risk patients. I’ve been amazed at the support and flexibility of our staff. It has been truly inspiring!

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

Who Rules the Healthcare World? Women.

International Women's Day Healthcare

Healthcare is powered by women.

78% of all healthcare workers are female-identifying. 

77% of hospital employees are as well. 

But even though women outnumber men in the healthcare workforce, they’re still held back from attaining positions of power in the medical world. (In fact, at the top 100 U.S. hospitals, women make up only 27% of hospital boards.)

Today is International Women’s Day, and this year’s message is #EachforEqual. It challenges us to take action for equity, and think about how each one of us can help create a more gender-equal world.

At ZOOM+Care, gender equality is something we strive for daily. We believe that diverse perspectives breed innovation, and because of that, female-identifying employees play a vital role within our company. 

Currently, over 71% of ZOOM+Care’s workforce is female-identifying, and four out of ten of our senior leaders are women. While we’re proud of these numbers, we realize there is room for improvement. 

This International Women’s Day, we’re committing to recruit, nurture, and advance Zoomers of all genders to positions of leadership within our company.

What’s more, we promise to honor, empower, and amplify the voices of every female-identified person here—not just today, but every day.

To further celebrate the women of Zoom this International Women’s Day, we sat down with Dr. Kelli Westcott (an M.D. of Emergency Medicine at ZOOM+Super). Read on to hear her perspective on being a woman in the healthcare industry, what challenges she faces, and how Zoom helps her achieve a healthy work/life balance.

Kelli Westcott, M.D. of Emergency Medicine at ZOOM+Super.

1. Hi Kelly! Thank you for taking the time to speak with us today. Can you tell us about what it’s like to work in the medical industry as a woman?

It is great fun! I chose to specialize in Emergency Medicine, which is, by far, the best team sport in medicine. I learned early on that I would be called the Registration Lady or the Nurse in the ED—even with an M.D. badge and a stethoscope around my neck. My initial indignation quickly gave way to the realization that I had no time to argue about job assumptions and gender stereotypes. If I have to remind the patient that I am their doctor, and the man in the room is actually their nurse, no problem. When I run a Code, the team knows who the doctor is, and we all work together to ensure the best outcomes. Gender bias is certainly not isolated to female physicians, and I have observed a shift toward more acceptance of female physicians during my years in practice.

2. What challenges do you face?

My initial challenge as a female physician was deciding how I was going to respond to gender bias when it cropped up. I served in the U.S. Navy as a physician after medical school and was told a number of times that females should not be allowed to be officers in the military or that enlisted personnel should have to take orders from officers. These are not fun experiences, but they certainly taught me resilience. Over time I have crafted responses that I hope are neither tolerant nor angry—usually with some humor. Some examples:

A patient says, “What, YOU are the doctor??” Me: “Yes! Can you believe they let girls into Medical School now?”

I have also done a full history and physical, given orders and placed a central line, and the patient asks, “When will the doctor be coming in?” It is very fun to smile and let them know I have been there all along.

3. What is your favorite part of working at ZOOM+Care?

ZOOM+Care has been a fantastic work experience for me. I love working with all the brilliant millennial minds who make Super run smoothly. Mark Zeitzer and Tony Westover hired me, and I have been treated as a physician and colleague from day one. The example that they and other ZOOM+Care leaders set ensures that Zoom+Care lives gender equality and inclusivity.

4. Is it easy or difficult to find work/life balance in your career at ZOOM+Care? How so?

Work-life balance is what we choose. When we enjoy what we do, and we love coming to work every day, we take that joy home to our families. ZOOM+Care definitely is a “joy” job, and my work-life balance is enriched because of it.

5. How does ZOOM+Care benefit you in your career?

ZOOM+Care Super shifts allow me to treat patients the way I want to be treated—seeing Sarah’s quickly, ensuring they get the right care in a short amount of time, getting them the meds they need within minutes, and not hours, of their arrival.

 I have also worked in very busy urban Emergency Departments, where ambulance patients wait on gurneys in the hall for hours, all rooms are full, and the waiting room is packed with frustrated and anxious souls. By the time I see many of these patients, they spend the first few minutes of our encounter complaining about their wait time, and I spend a few more minutes apologizing. This never happens at Super. Instead, I get to hear Sarah’s surprise that she is roomed quickly and often has an IV in, labs drawn, and meds are given within minutes of arrival. These interactions bring me joy and career satisfaction. 

Let’s all be #EachforEqual. Learn more about the mission of International Women’s Day (and how you can participate) here.

#TogetherWeZoom: Get to Know Mallory Bellissimo, PA-C

Nurse Practitioner at ZOOM+Care

From thought leaders to part-time yoga instructors to musicians-on-the-side, we have some incredibly talented (and intensely interesting!) folks working at ZOOM+Care. #TogetherWeZoom is our monthly employee spotlight, designed to celebrate these individuals. Through it, we hope to shine a light on the people behind the scenes, working hard to shape the future of healthcare. 

For this month’s #TogetherWeZoom, we spoke with the magnificent Mallory Bellissimo—a Board-Certified Physician’s Assistant (and secret adrenaline junkie) at our Queen Anne clinic in Seattle.

Mallory is a long-time Zoomer who has been with us for nearly five years. During her time here, she’s become a favorite of both patients and her fellow providers. Don’t just take our word for it, either—according to one of the (many!) positive reviews she’s received, Mallory is “always professional” and makes everyone “feel welcomed, very much listened to, and cared for.”

Read on to learn more about Mallory, what inspires her about her work, and what her favorite day on the job has been:

What inspires you most about your work at ZOOM+Care?

Hands down, the opportunity to impact someone’s health and well-being.  

What is your favorite ZOOM+Care perk or benefit?

I love that Zoom invests in their employees’ lives outside of work. I just booked a hotel reservation in Cabo using our LifeBalance vendor discount, and it was a great deal!   


What’s something most people don’t know about you?

I’ve gone skydiving—and loved it!  


What is your proudest moment at ZOOM+Care?

It’s right now.  I’m proud of the way we care for our patients.  Above all other healthcare organizations I have worked with, ZOOM+Care has always emphasized that the patient comes first—but has found ways to care for the well-being of their clinicians and staff as well.  I’m proud of that.  I’m proud that I work for a company that allows me to feel supported, engaged, and prepared to provide great care.  


What has been your favorite day on the job so far?

I love working Halloween in Queen Anne! SO many adorable kids go trick-or-treating down Queen Anne Ave.  


What have you learned while working here?

I’ve learned a lot! I have been fortunate to work with really great colleagues and SP’s in the 4+ years I’ve been here.  I’ve picked up different things from each of them.

Want a job that makes a difference? We’re always looking for talented, creative, and passionate people to help us fix healthcare. Explore open opportunities. 

#TogetherWeZoom: Get to Know Clinic Associate Kieran Doherty

#TogetherWeZoom is our monthly employee spotlight—a place to celebrate the work employees do inside of Zoom, and the lives they lead outside it. 

For this month’s #TogetherWeZoom, we talked to Kieran Doherty: a Clinic Associate at our East Burnside location. Kieran has been with Zoom for just over a year, and—during his time here—has had an undeniable impact our company. He always goes above and beyond for both patients and fellow co-workers—whether it’s putting in extra work to reorganize a clinic, or lending an empathetic ear to those around him. 

Read on to learn all about Kieran: what his (many!) hobbies are, what he loves most about his job, and what his proudest ZOOM+Care moment was.

What inspires you most about your work?

I think what inspires me most about working in medicine is making a real palpable change in patients’ lives, sometimes right then and there. Being that resource for someone when they are in need the most, is what helps me at the end of a long and arduous day look back and feel fulfilled from the day rather than drained. I love having the privilege of playing a role in helping someone feel better.

What is your favorite ZOOM+Care perk or benefit?

My favorite perk has to be the schedule, getting half the week off to be a normal human being is an absolute dream, especially in a medical job where burnout is far too prevalent. 

What has been your favorite project so far?

My favorite project so far, with the help of my lovely former clinic partner Miranda, was whipping the East Burnside clinic into shape. It was rather neglected since ZA’s were coming and going, but after reorganizing the space and re-doing everything from the ground up (batch cards, labels, lab area), I feel like EB is now back fighting shape and is a functional space for anyone to come in and use.

What’s something most people don’t know about you?

 Something most people don’t know about me is I have FAR too many passions that intrinsically motivate me. To name a few, music (both playing and traveling for events), the outdoors, a cooking youtube channel, film, and the list goes on. It got so out of hand my college mentor shortened my name from Kieran just to Ren (short for renaissance man).

What has been your proudest moment on the job?

One of my proudest moments at Zoom thus far has been sitting with a hysterical patient in the lobby, working with her to take deep breaths, and recompose herself so we could work on a 827 form together. I quickly realized it wasn’t the help with the process she needed but rather someone to give her a hug and hear out what was causing her so much distress (an abusive workplace environment). We were able to send her out of the clinic with a smile on her face when it was all said and done.

What have you learned from working at ZOOM+Care? 

I have learned so much from my time here at Zoom that I’ve actually started to keep a journal with info I want to retain from going over cases with providers. But one of the more big-picture takeaways I gleaned from my experiences here is about what really good patient care means and looks like. Some of the best providers I’ve worked with meet the patient wherever they are in life and work up from there together, rather than trying to get the patient up to speed with them. Always working with the patient as if you are co-pilots together, and the destination is their health and wellness, rather than being the captain of the ship.

Do you enjoy helping others on their journey to better health? Are you looking for an entryway into the exciting field of healthcare? We’re currently hiring for Clinic Associates! 

#TogetherWeZoom: Get to Know Software Engineer Stasha Yancho

It might sound clichéd, but our employees truly are the heart and soul of ZOOM+Care. They’re a gritty bunch, comprised of adventurers, pet lovers, foodies,  fashionistas, fantasy football fanatics, and everything in between. Each one has an interesting story— and #TogetherWeZoom is where we tell them.  Welcome to our monthly employee spotlight, designed to celebrate the people behind the scenes, working hard to shape the future of healthcare. 

September’s #TogetherWeZoom is a special Tech Team doubleheader—and we’re back with part two! This time around, we’re getting to know Software Engineer Stasha Yancho. (If you missed part one, don’t sweat it—you can read it here.)

Although she’s a newer member of the team, Stasha brings with her a passion for improving the delivery of healthcare through technology. We sat down with her to learn about her favorite day on the job, what she likes most about working at Zoom—and course, a few fun facts.

1) What inspires you most about your work?

The strongest motivator for me is when I feel that the work I do makes a positive impact for the greater good. ZOOM+Care is on a mission to improve healthcare, and while it’s a lofty goal, they’ve already made massive strides and have the vision to keep making it happen. Healthcare touches so many people’s lives in a very personal way, and it’s inspiring to be able to improve that experience in any way.

2) What is your favorite ZOOM+Care perk or benefit? 

I love all of the health-related perks that ZOOM+Care offers. My favorite would have to be the free clinic visits—it lowers the barrier to accessing quality healthcare, and is proof to me that ZOOM+Care is really invested in the health and well-being of their employees.

3) What has been your favorite project (or day on the job) so far?

I really enjoyed the recent Fiscal Year 2020 kickoff event. It was inspiring to hear about the vision our leadership has for the new ways we’re planning on disrupting the healthcare industry, and I appreciate that the value of communicating our mission and values to all employees is recognized. Being on the tech team, it was also cool to hear that ZOOM+Care considers itself a tech company.

4) What is your proudest moment at ZOOM+Care?

Very soon after starting at ZOOM+Care, I had the opportunity to work on a project for new clinic openings. Seeing how quickly that project came together and was able to start making an impact was really exciting and I was proud of helping bring that to fruition. It was a good sign to me that regardless of your level, you’re able to do important work and have a positive impact on the business right away.

 5) What have you learned while working at ZOOM+Care? 

This is my first role as a software engineer, and I consider myself very fortunate to have found such a supportive team here that’s constantly helping me learn and improve. Our team has a strong focus on quality and doing things the right way, while still encouraging learning and exploration. Having this type of positive culture is instilling good work habits and setting me up for success as I start this new career path.

6) Last question! What’s something most people don’t know about you?

After university, I moved to Moscow for a couple years to teach English, and I’m now fluent in Russian. My cat is also from Russia!

Are you a tech professional interested in bringing innovative technology to healthcare? Our IT & Software Development Teams are hiring!

#TogetherWeZoom: Get to Know Stephen Clarkson, Senior Software Engineer

It might sound clichéd, but our employees truly are the heart and soul of ZOOM+Care. They’re a gritty bunch, comprised of adventurers, pet lovers, foodies,  fashionistas, fantasy football fanatics, and everything in between. Each one has an interesting story— and #TogetherWeZoom is where we tell them.  Welcome to our monthly employee spotlight, designed to celebrate the people behind the scenes, working hard to shape the future of healthcare. 

September’s #TogetherWeZoom is a special two-parter, focusing on our amazing IT & Software Development Teams. First up is Stephen Clarkson: a Senior Software Engineer who’s been with ZOOM+Care for over two years.  Keep reading to learn about his proudest moment at Zoom, what inspires him about his work, and what his favorite company perks and benefits are:

What inspires you most about working at ZOOM+Care?

Believing in the positive social impact of my work has been my biggest motivator. ZOOM+Care is fundamentally changing healthcare and has the vision and leadership to continue doing so. It is one of the most innovative disruptors in the market and it’s inspiring to work in a healthcare company that strives to provide on-demand healthcare at half the cost, while still removing the overhead of typical healthcare solutions. As a software engineer, it’s empowering to know that ZOOM+Care considers itself a technology company as well as a healthcare company and that my work has a direct positive impact on the community.

What is your favorite Zoom perk or benefit?

This year our engineering team had full-access passes to the Open Source Software Convention (OSCON 2019). It was a great experience because it gave me insight into where an important part of the software community is moving, and which technologies could be applied to the problems I’m working on right now.

What has been your favorite project so far?

As a software engineer in a healthcare company, we frequently have the opportunity to take deep dives into different aspects of healthcare. From imaging and lab information systems, to patient scheduling applications and provider-patient chat systems, every project I’ve been on has presented new challenges and exciting solutions.

What is your proudest moment at ZOOM+Care?

Software engineers (mostly) like seeing their software being used. For me, it’s exciting to see healthcare professionals use things on a daily basis that I have worked on directly, especially when it relates primarily with people receiving better healthcare.

What have you learned while working here?

A positive work culture improves a team’s productivity in the long run more than anything else. One part of a positive work culture in software engineering is a collective effort to do things the right way, even when it’s easier to do things quickly. Every good decision is additive and momentum builds faster than teams might expect.

Enough work questions! Tell us something most people don’t know about you.

I took a break from college and lived in El Salvador for a few years as a service volunteer.

Are you a tech professional interested in bringing innovative technology to healthcare? Our IT & Software Development Teams are hiring!