Have Questions about Wildfire Smoke? Alicja Gonzales, PA-C, Has Answers.

ZOOM+Care provider offers tips on dealing with wildfire smoke.
Alicja Gonzales is PA-C at ZOOM+Care.

Maybe you don’t need us to tell you this, but: there’s a lot going in the world right now.

While our country grapples with COVID-19, the Pacific Coast is on fire, its residents cocooned in a thick blanket of smoke under an eerie red sky. Air Quality Index numbers are—quite literally—off the charts in both rural and major cities across the west. 

With smoke levels at hazardous levels, you’re bound to have questions about how air quality affects your health. To answer your q’s, give you some peace of mind, and get tips on reducing exposure risk, we sat down with ZOOM+Care provider Alicja Gonzales.

Hi Alijica! First of all, what are the symptoms of wildfire smoke exposure? 

Symptom severity can vary, but common symptoms include a scratchy throat, nasal and eye irritation, fatigue, headache, dizziness, nausea, cough, wheezing, shortness of breath, rapid heart rate, and chest pain. 

Who is most likely to experience health effects from wildfire smoke exposure? Who is THE most vulnerable?

Individuals with preexisting lung and heart conditions, the elderly, and pregnant women are at higher risk for complications. Children are also at a higher risk because they breathe more air per pound of bodyweight than adults. 

Finally, the longer you are exposed to pollutants from smoke, the higher your risk of developing smoke-related illnesses.

What can I do to protect myself from the smoke?  

Avoid outdoor exposure as much as possible. Exercise indoors when possible. Keep all doors and windows closed, and consider applying weather sealing if you detect smoke leaking in. 

Do not add to indoor air pollution. Avoid lighting candles, smoking, vacuuming, and using your fireplace.

 As a last resort, consider seeking shelter elsewhere—especially if you are at high risk for complications. 

Are there any effective home remedies to cleanse the air? We’ve heard a lot of talk about boiling herbs, wet towels and bandanas, etc. 

The above remedies are unlikely to improve actual air quality, but they may temporarily alleviate minor smoke exposure symptoms. 

To improve the air quality in your home, try these tips:

  1. Change home air filters to high-efficiency ones. 
  2. Use a portable air cleaner/purifier.
  3. Again, do not add to indoor air pollution. Your house might feel stuff from being shut up, but avoid lighting candles or using scented air fresheners. They do nothing to improve air quality, and can actually make it worse.

How can I tell if wildfire smoke is affecting my family or me? 

If you’re told to stay indoors, do so! Stay informed and monitor air quality indexes closely in your area. Know the symptoms of wildfire smoke exposure, and seek care if you’re concerned. 

If I’m experiencing side effects from wildfire smoke, when do I need to see a doctor?  

Minor symptoms such as fatigue, headaches, throat, nasal and eye irritation should gradually resolve as air quality improves.

If you have severe chest pain symptoms, shortness of breath, cough, rapid heart rate, or dizziness, you should immediately call 911 or the nearest emergency facility.

If you’re feeling off, or just worried, there is no harm in consulting your healthcare provider. Often, evaluation and medical guidance can bring much-needed reassurance. 

Should I be worried about long-term effects from wildfire smoke?  

It’s natural to feel worried, but the wildfires in our region will only temporarily affect the air quality. Long-term physical effects are unlikely.

Many of us feel really anxious right now. Is this normal?

Feeling anxious is a normal human reaction. Even in stressful situations, it’s important to try to find the positive in any situation. Consider turning anxious energy into ways to connect and help others in your community who are likely to be feeling the same way. 

Like Alicja said, it’s normal to off right now. Whether you need help coping with anxiety or processing what’s happening in the world right now, our Mental Health Specialists are here to help.

#TogetherWeZoom: Get to Know Mental Health Provider Ebony Blackmon Humphrey

ZOOM+Care Mental Health doctor Dr. Ebony Blackmon Humphrey
As a Psychiatric Mental Health Nurse Practitioner for ZOOM+Care, Dr. Ebony Blackmon Humphrey helps patients seeking mental health services at our Bellevue & 4th Street clinic.

A lot has been said about our business model, our proprietary technology, and our innovative approach to care. But make no mistake: Our people are the most important component of our success. Always willing to go the extra mile for our patients, this big-hearted group of professionals is what makes us…well, zoom! Our monthly employee spotlight is dedicated to celebrating the incredible work our employees do inside of ZOOM+Care—and the lives they lead outside it.

Last December, a long-held goal of ours was finally realized: We launched ZOOM+Care Mental Health in Seattle.

Similarly to Oregon, patients seeking mental-health treatment in Washington can face long wait times and limited options. Our Bellevue & 4th Street Clinic helps fill a critical need by providing quality, accessible mental healthcare to East Seattle residents.

Leading the charge at Bellevue & 4th is Dr. Ebony Blackmon Humphrey: An experienced Doctor of Nursing Practice and Psychiatric Mental Health NP. (Officially, her title is DNP ARNP PMHNP-BC. Say that tens times fast!)

Keep reading to learn more about Ebony’s passion for helping others, her advice for prospective ZOOM+Care candidates, and her proudest moment on the job so far.

What inspires you most about your work?

My spirituality is the deepest part of me. It is my internal motivation. It helps me give all of myself clinically to each person trusting me to make sense of their story. I value, metaphorically the books called “people” I have read and will continue to read on my journey. Their stories mean everything to me.

What advice do you have for prospective candidates?

Love what you do, as people from all walks of life are trusting you to make sense of their life’s artwork. Stare at their life’s painting and help them understand that all of the markings are not permanent. Some markings will fade away in conversation, others with medication, but most of them will become less meaningful with time.

What are three words you would use to describe ZOOM+Care?

Cutting-edge, daring, and impactful.

What is your favorite Thing about our approach to care?

Zoom’s presence inside local communities makes care local and accessible.

What is your proudest moment at ZOOM+Care?

Anytime a patient returns to tell me about what has changed in their life for the better.

Do you enjoy helping others on their journey to better health? We’re hiring!

#TogetherWeZoom: Get to know Clinic Associate Janee Meengs.

Janee Meengs is a Clinic Associate at our ZOOM+Super clinic.

ZOOM+Care is filled with whip-smart individuals, willing to roll up their sleeves, dive in, and get their hands dirty to change the future of healthcare. #TogetherWeZoom is our monthly employee spotlight, designed to celebrate these individuals.

For this month’s #TogetherWeZoom, we caught up with Janee Meengs—a Clinic Associate at our ZOOM+Super clinic.

For those who don’t know, ZOOM+Super is our alternative to the Emergency Room. Staffed with board-certified emergency doctors, Super offers more treatment options than urgent care—but it costs less time and money than an ER.

Read on to learn more about the work Janee does at ZOOM+Super, what she loves most about her job, and her advice for prospective candidates.

Hi Janee! Thank you for taking the time to talk to us today. What inspires you most about your work?

Our patients really inspire my work. It’s inspiring to have a positive effect on someone who isn’t feeling well and being able to turn their day around by simply supporting them and providing excellent care. It makes me strive to be better and do better, knowing that we brought light to them during a tough time.

What advice do you have for prospective ZOOM+Care candidates?

The advice I would give to prospective candidates to ZOOM+Care is to be adaptable and ready to embrace change. The advice I’d give to potential Super candidates is to come ready to learn and open to constructive criticism. I believe that change, adaptation, and embracing constructive criticism are things that we all will encounter in life. Learning them early in a professional setting can enable us to further our careers and professional relationships.

What three words best describe you?

Three words that describe me are quirky, observant, and dedicated. 

What do you like to do on your days off?

On my days off I like to read, sunbathe, and watch Netflix. (Kingdom is my current favorite).

What sets ZOOM+Super apart from a standard ER visit?

Cost, speed, and efficiency set Super apart from the standard ER visit. 

I think those are also the reasons that patients continue to seek care at Super for emergencies.

What would you say are the most common reasons people come into Super?

We commonly see chest and abdominal pain patients, concussions and lots of breaks and sprains!

What do you hear from patients about their experience with Super?

The number one comment I get from patients is about our efficiency, how streamlined our workflow is, and how we are all positive and genuinely care about them—and helping them get better!

What is your favorite feature or service offering that Super provides and why?

My favorite service that Super offers is our lab. Working in the lab has inspired me personally to pursue a career in pathology. Being able to see the biological markers of disease and relating them to specific symptoms or diagnoses is truly incredible. I also love that this service takes approximately 30 minutes, max! Meaning, Sarah can have answers/reasons for their ailment or peace of mind much more quickly than a standard Emergency Room or through their Primary Care Provider.

Do you enjoy helping others on their journey to better health? Are you looking for an entryway into the exciting field of healthcare? We’re currently hiring for Clinic Associates! 

Meds Delivered to Your Door? Meet the Team That Makes It Happen.

At ZOOM+Care, we want to meet people where they are—which, given the current moment, can be kind of tricky. Luckily, we have ways of putting the care (and the prescriptions) you need in the palm of your hand. Enter ZOOM+Care’s Pharmacy delivery program: If you can’t make it to us, we can fill your prescription at our central pharmacy, then ship the meds directly to your door. Easy, right?

But, like most things that look simple from the outside, putting them into practice is another thing altogether. A lot of hard work goes into making our pharmacy program feel frictionless for our patients—especially right now. 

The COVID-19 pandemic has put enormous strain on our nation’s healthcare system, ZOOM+Care included. While the most immediate impact is on our clinics, our pharmacy and delivery programs are feeling it, too. Our pharmacy team is on the front line every day, working hard to keep these essential services up and running.

As part of our continuing series on ZOOM+Care’s frontline workers, we sat down (virtually) with our three members of our fabulous pharmacy team: Lisa Willinger, Mallory Kempton-Hein, and Megan Sorenson. Read on to learn more about ZOOM+Care’s Pharmacy and its Delivery program, the new challenges the organization faces due to COVID-19, and how they’re adjusting to pharmacy life during the pandemic.

Hey ladies! So, before we get into it—how are you holding up?

MALLORY: I am doing good, all things considering! Besides the drastic increase in doing puzzles, I am trying to keep my routine as close to normal as possible.

ZOOM+Care pharmacist
Mallory Kempton-Hein, Pharmacist

For those who don’t know, can you tell us a little bit about ZOOM+Care’s pharmacy and home delivery service? 

LISA: ZOOM+Care Pharmacy serves two distinct functions. We pre-pack medications in unit-dose bottles for all of our clinics and serve as consultant medication experts for our providers. We also have a fully-functional retail pharmacy with home delivery service available to all patients, including employees. We take most insurances and offer low cash prices to those patients who either do not have prescription insurance or are out of network. Most prescriptions are filled and shipped within one business day, offering a very convenient service to patients!

What, if any, new challenges do you and pharmacy staff face due to COVID-19?

MEGAN: One challenge the pharmacy staff is facing is to make sure we are keeping a 6 feet distance from one another while continuing to serve our patients and support our providers and crew out in the clinics.

What role does Zoom’s Pharmacy Home Delivery play in the COVID-19 outbreak? 

MALLORY: Zoom Pharmacy is trying to support our patients by encouraging social distancing and delivering her prescriptions directly to her home. This way, our patients can stay home and prevent the spread of COVID.

Do you think the pandemic will change the way we get our medications in the future? 

MALLORY: I think this pandemic has changed how we think about using delivery for all items, including medication. This pandemic has pushed people to move to a home delivery method, but being able to avoid long lines and waiting at the pharmacy is a convenience for our patients now and in the future.

ZOOM+Care pharmacist
Lisa Willinger, Pharmacist

 What is a typical day for you like before coronavirus? What are your days like now?

 MEGAN: For us, our workdays are very similar—except there’s no traffic to and from work. 

Unlike many ZOOM+Care employee’s, the pharmacy staff is unable to work from home. Can you describe the mood amongst your team?

LISA: There are definitely days we wish we could work from home, but overall the team’s morale has been great. My coworkers have really stepped up to take on extra projects and tasks to support each other during this time. 

What’s your favorite activity or practice to keep the COVID blues at bay?

 MEGAN: I’ve been walking my dog while listening to some podcasts, watching shows/movies, and catching up with family and friends via FaceTime. 

What are you doing to cope with stress and anxiety right now?

MEGAN: I’ve been running outside to cope with my stress and remind myself this won’t last forever.

Any advice on how to help/support medical and pharmacy workers during this time?

MALLORY: We are here to help you, and with healthcare stretched thin right now, please be patient and understanding. Also, please stay home!

If you could tell the general public one thing right now, what would it be?

LISA: I would like to say thank you to everyone out there who has continued to be patient and kind despite the stress and uncertainty of COVID. I have seen so much compassion in the world the past few months that it makes me very optimistic for the future. 

ZOOM+Care pharmacy tech
Megan Sorenson, Pharmacy Technician

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit?

MALLORY: My proudest moment has been seeing Emma’s on the frontlines. It has been so inspiring to see them put their own needs and concerns about COVID aside to take care of our patients. 

My favorite question: What’s the first thing you’re going to do when all of this is over?

LISA: My fiance and I had one of the many wedding casualties of the season, so we are definitely going to have a big wedding reception when this all blows over! I am also itching to go to an outside concert or festival. Oh, and karaoke. Definitely karaoke.

ZOOM+Care home delivery

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

#TogetherWeZoom: Join Us in Celebrating Our Frontline Heroes

COVID-19 frontline worker
Jennifer Morris works the front line for ZOOM+Care.

Welcome back to #TogetherWeZoom, a series dedicated to the people who make what we do possible.  As the COVID-19 outbreak continues, we would like to honor ZOOM+Care’s front line. To highlight the important work our providers and clinic associates are doing during the pandemic—and to learn more about the extraordinary challenges they face every day—we’re dedicating this series to them for the time being. (You can check out PART ONE here. )

For this week’s #TogetherWeZoom, we spoke to  Jennifer Morris: a PA-C on our Urgent and Primary Care Team. Read on to learn about her proudest moment on the job since the pandemic hit, how she’s adjusting to the “new normal,” and what she’s going to do when all of this is over. 

Hi Jennifer! Thanks for taking the time to speak with us today. So first off, given the moment, how are YOU feeling? 

At the moment, I’m doing well. I’m happy to be employed, healthy, and able to serve our patients. 

Can you tell us What challenges you and the ZOOM+Care are staff face daily?

Some of our greatest challenges come from dealing with change every day. As an organization, we are rapidly adapting by adding new products such as PhoneCare , VideoCare, and expanding ChatCare . Change is difficult for people in the best of times, but our rapid changes require a great deal of fortitude, grace, and patience. Another challenge is managing patient and staff anxiety and fears around illness symptoms, potential exposure to COVID-19, staying well, concerns for the future, and this new “normal”.

What was a typical day for you like before coronavirus? What are your days like now? 

Before the coronavirus outbreak, I saw all of my patients in-person, in the clinic. Currently, I am a VideoCare™ provider, which is an effective and sustainable option for both our patients and me. By using VideoCare visits, we can maintain social distancing protocols and conserve PPE. I’ve found that most things can be diagnosed and treated via VideoCare

Outside of work, before coronavirus, I was seeing friends, going to concerts, entertaining at home, etc. Not so much anymore!

What precautions do frontline workers have to take when clocking off and going home?

We have to think about whether or not it is a good idea to go to the grocery store or get takeout on the way home.

Every outing is a potential exposure point, and we cannot get sick now. Our patients need us to provide care, our colleagues need us to keep people out of the ERs unnecessarily, and our families depend on us. 

Can you describe the mood amongst the ZOOM+Care staff?

 The mood is mixed and varies by the moment, or by the day. There was a great deal of anxiety until we started providing the majority of visits by video, phone, and chat.

Since adding those services, we are more comfortable coming to work as we do not have so many concerns about possible exposure.

How is the staff coping with the potential shortage of PPE? 

We’re doing okay for the time being, but it is worrisome. We simply cannot provide care without adequate PPE. 

What’s your favorite activity or practice to keep the COVID blues at bay? 

I’ve been walking a lot with my (very sweet) dog, catching up on reading, watching movies, working in my yard (tearing out overgrown plants and weeds is a good way to relieve tension), and connecting with friends and family via phone (actual conversations, imagine that!) 

What are you doing to cope with stress and anxiety right now?

Deep breathing and taking it all in stride are my two best strategies. Also, just remembering that we will get through this and come out the other end better and stronger. 

Any advice on how to support medical workers during this time?

Everyone requires different things to feel supported. It seems the universal asks are:

  • Feeling heard through active listening, having a positive and encouraging workplace. (A kind word and acknowledgment of someone’s efforts go a long way.)
  •  Colleagues staying calm in the face of fear and anxiety. 
  • Colleagues stepping up to cover a shift, and/or colleagues taking on extra tasks to lighten someone’s load.

What’s the first thing you’re going to do when all of this is over?

Party! Spend time with my friends and family, go to the movies, and plan a trip.

If you could tell the general public one thing right now, what would it be? 

Please stay home and stay safe, not only for yourself and your family but for the well-being and health of others. If you are sick, do not go out or go to work. (This also applies to when this is over, and for ANY illness).

The pandemic will end, and when it does, you can have a huge party and celebrate with your neighbors, family, and friends. Life will return to normal—just be patient. 

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit? 

I am so proud of our company’s response to all of this. The staff at ZOOM+Care have stepped up and worked together to support each other, our patients, and the community. The team here have worked miracles to expand ChatCarequickly, and add phone and video visit service lines. We quickly mobilized a COVID-19 testing pilot and have begun testing our high-risk patients. I’ve been amazed at the support and flexibility of our staff. It has been truly inspiring!

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

Who Rules the Healthcare World? Women.

International Women's Day Healthcare

Healthcare is powered by women.

78% of all healthcare workers are female-identifying. 

77% of hospital employees are as well. 

But even though women outnumber men in the healthcare workforce, they’re still held back from attaining positions of power in the medical world. (In fact, at the top 100 U.S. hospitals, women make up only 27% of hospital boards.)

Today is International Women’s Day, and this year’s message is #EachforEqual. It challenges us to take action for equity, and think about how each one of us can help create a more gender-equal world.

At ZOOM+Care, gender equality is something we strive for daily. We believe that diverse perspectives breed innovation, and because of that, female-identifying employees play a vital role within our company. 

Currently, over 71% of ZOOM+Care’s workforce is female-identifying, and four out of ten of our senior leaders are women. While we’re proud of these numbers, we realize there is room for improvement. 

This International Women’s Day, we’re committing to recruit, nurture, and advance Zoomers of all genders to positions of leadership within our company.

What’s more, we promise to honor, empower, and amplify the voices of every female-identified person here—not just today, but every day.

To further celebrate the women of Zoom this International Women’s Day, we sat down with Dr. Kelli Westcott (an M.D. of Emergency Medicine at ZOOM+Super). Read on to hear her perspective on being a woman in the healthcare industry, what challenges she faces, and how Zoom helps her achieve a healthy work/life balance.

Kelli Westcott, M.D. of Emergency Medicine at ZOOM+Super.

1. Hi Kelly! Thank you for taking the time to speak with us today. Can you tell us about what it’s like to work in the medical industry as a woman?

It is great fun! I chose to specialize in Emergency Medicine, which is, by far, the best team sport in medicine. I learned early on that I would be called the Registration Lady or the Nurse in the ED—even with an M.D. badge and a stethoscope around my neck. My initial indignation quickly gave way to the realization that I had no time to argue about job assumptions and gender stereotypes. If I have to remind the patient that I am their doctor, and the man in the room is actually their nurse, no problem. When I run a Code, the team knows who the doctor is, and we all work together to ensure the best outcomes. Gender bias is certainly not isolated to female physicians, and I have observed a shift toward more acceptance of female physicians during my years in practice.

2. What challenges do you face?

My initial challenge as a female physician was deciding how I was going to respond to gender bias when it cropped up. I served in the U.S. Navy as a physician after medical school and was told a number of times that females should not be allowed to be officers in the military or that enlisted personnel should have to take orders from officers. These are not fun experiences, but they certainly taught me resilience. Over time I have crafted responses that I hope are neither tolerant nor angry—usually with some humor. Some examples:

A patient says, “What, YOU are the doctor??” Me: “Yes! Can you believe they let girls into Medical School now?”

I have also done a full history and physical, given orders and placed a central line, and the patient asks, “When will the doctor be coming in?” It is very fun to smile and let them know I have been there all along.

3. What is your favorite part of working at ZOOM+Care?

ZOOM+Care has been a fantastic work experience for me. I love working with all the brilliant millennial minds who make Super run smoothly. Mark Zeitzer and Tony Westover hired me, and I have been treated as a physician and colleague from day one. The example that they and other ZOOM+Care leaders set ensures that Zoom+Care lives gender equality and inclusivity.

4. Is it easy or difficult to find work/life balance in your career at ZOOM+Care? How so?

Work-life balance is what we choose. When we enjoy what we do, and we love coming to work every day, we take that joy home to our families. ZOOM+Care definitely is a “joy” job, and my work-life balance is enriched because of it.

5. How does ZOOM+Care benefit you in your career?

ZOOM+Care Super shifts allow me to treat patients the way I want to be treated—seeing Sarah’s quickly, ensuring they get the right care in a short amount of time, getting them the meds they need within minutes, and not hours, of their arrival.

 I have also worked in very busy urban Emergency Departments, where ambulance patients wait on gurneys in the hall for hours, all rooms are full, and the waiting room is packed with frustrated and anxious souls. By the time I see many of these patients, they spend the first few minutes of our encounter complaining about their wait time, and I spend a few more minutes apologizing. This never happens at Super. Instead, I get to hear Sarah’s surprise that she is roomed quickly and often has an IV in, labs drawn, and meds are given within minutes of arrival. These interactions bring me joy and career satisfaction. 

Let’s all be #EachforEqual. Learn more about the mission of International Women’s Day (and how you can participate) here.

#TogetherWeZoom: Meet Megan Simmons, Recruiter and Talent Acquisition Specialist

#TogetherWeZoom talent acquisition

FROM THOUGHT LEADERS TO PART-TIME YOGA INSTRUCTORS TO MUSICIANS-ON-THE-SIDE, WE HAVE SOME INCREDIBLY TALENTED (AND INTENSELY INTERESTING!) FOLKS WORKING AT ZOOM+CARE. #TOGETHERWEZOOM IS OUR MONTHLY EMPLOYEE SPOTLIGHT, DESIGNED TO CELEBRATE THESE INDIVIDUALS. THROUGH IT, WE HOPE TO SHINE A LIGHT ON THE PEOPLE BEHIND THE SCENES, WORKING HARD TO SHAPE THE FUTURE OF HEALTHCARE. 

In case our ten brand-spanking-new clinics haven’t tipped you off, we’re growing—and fast. But all those shiny new clinics? They need hardworking, passionate people to run them.

Enter Zoom’s Talent Acquisition team: the secret weapon behind our rapid growth.

Having the right people is vital to our success, and our recruiters are adept at finding candidates with the right skill set, and—most importantly—the right drive and personality to deliver the outstanding service you deserve.

As demand for ZOOM+Care increases, so will our presence in PNW neighborhoods—which means our recruiters have been (and will continue to be) busting their butts. So, in celebration of all the hard work they do, we sat down with one of our Talent Acquisition all-stars, Megan Simmons.

While Megan has only been with us since July 2019, she’s already had an incredible impact on ZOOM+Care. (Fun fact: she recently won a Zoomie Award for “Most Quality Hires.”)

Effusive, quick-witted, and a keen judge of character, Megan brightens our office with her smile and sly sense of humor every day. Get to know more about her below:

what inspires you most about your work?

Working at a company that is so mission-driven is powerful. We are working to improve healthcare accessibility and change the way that healthcare has traditionally operated. I get to hire incredibly talented people that will ultimately bring patient care into communities in Portland and Seattle and there is literally nothing cooler.

What advice do you have for prospective candidates? 

Do your research! We hire learners here at ZOOM+Care and want professionals who are excited to learn and grow with us. Show me you are adaptable, direct, and transparent.

What are three words you would use to describe ZOOM+Care?

Fast, Transparent, and Innovative. 

What is your favorite ZOOM+Care perk or benefit? 

Working with smart, hard-working coworkers who also enjoy the chicken strips at River Pig is a huge highlight. 

What’s something most people don’t know about you?

I enjoy waiting in lines because it builds anticipation. Waiting in line for a table at a restaurant? Don’t threaten me with a good time!

WANT A JOB THAT MAKES A DIFFERENCE? WE’RE ALWAYS LOOKING FOR TALENTED, CREATIVE, AND PASSIONATE PEOPLE TO HELP US FIX HEALTHCARE. EXPLORE OPEN OPPORTUNITIES. 

#TogetherWeZoom: Get to Know Mallory Bellissimo, PA-C

Nurse Practitioner at ZOOM+Care

From thought leaders to part-time yoga instructors to musicians-on-the-side, we have some incredibly talented (and intensely interesting!) folks working at ZOOM+Care. #TogetherWeZoom is our monthly employee spotlight, designed to celebrate these individuals. Through it, we hope to shine a light on the people behind the scenes, working hard to shape the future of healthcare. 

For this month’s #TogetherWeZoom, we spoke with the magnificent Mallory Bellissimo—a Board-Certified Physician’s Assistant (and secret adrenaline junkie) at our Queen Anne clinic in Seattle.

Mallory is a long-time Zoomer who has been with us for nearly five years. During her time here, she’s become a favorite of both patients and her fellow providers. Don’t just take our word for it, either—according to one of the (many!) positive reviews she’s received, Mallory is “always professional” and makes everyone “feel welcomed, very much listened to, and cared for.”

Read on to learn more about Mallory, what inspires her about her work, and what her favorite day on the job has been:

What inspires you most about your work at ZOOM+Care?

Hands down, the opportunity to impact someone’s health and well-being.  

What is your favorite ZOOM+Care perk or benefit?

I love that Zoom invests in their employees’ lives outside of work. I just booked a hotel reservation in Cabo using our LifeBalance vendor discount, and it was a great deal!   


What’s something most people don’t know about you?

I’ve gone skydiving—and loved it!  


What is your proudest moment at ZOOM+Care?

It’s right now.  I’m proud of the way we care for our patients.  Above all other healthcare organizations I have worked with, ZOOM+Care has always emphasized that the patient comes first—but has found ways to care for the well-being of their clinicians and staff as well.  I’m proud of that.  I’m proud that I work for a company that allows me to feel supported, engaged, and prepared to provide great care.  


What has been your favorite day on the job so far?

I love working Halloween in Queen Anne! SO many adorable kids go trick-or-treating down Queen Anne Ave.  


What have you learned while working here?

I’ve learned a lot! I have been fortunate to work with really great colleagues and SP’s in the 4+ years I’ve been here.  I’ve picked up different things from each of them.

Want a job that makes a difference? We’re always looking for talented, creative, and passionate people to help us fix healthcare. Explore open opportunities. 

#TogetherWeZoom: Get to Know Clinic Associate Kieran Doherty

#TogetherWeZoom is our monthly employee spotlight—a place to celebrate the work employees do inside of Zoom, and the lives they lead outside it. 

For this month’s #TogetherWeZoom, we talked to Kieran Doherty: a Clinic Associate at our East Burnside location. Kieran has been with Zoom for just over a year, and—during his time here—has had an undeniable impact our company. He always goes above and beyond for both patients and fellow co-workers—whether it’s putting in extra work to reorganize a clinic, or lending an empathetic ear to those around him. 

Read on to learn all about Kieran: what his (many!) hobbies are, what he loves most about his job, and what his proudest ZOOM+Care moment was.

What inspires you most about your work?

I think what inspires me most about working in medicine is making a real palpable change in patients’ lives, sometimes right then and there. Being that resource for someone when they are in need the most, is what helps me at the end of a long and arduous day look back and feel fulfilled from the day rather than drained. I love having the privilege of playing a role in helping someone feel better.

What is your favorite ZOOM+Care perk or benefit?

My favorite perk has to be the schedule, getting half the week off to be a normal human being is an absolute dream, especially in a medical job where burnout is far too prevalent. 

What has been your favorite project so far?

My favorite project so far, with the help of my lovely former clinic partner Miranda, was whipping the East Burnside clinic into shape. It was rather neglected since ZA’s were coming and going, but after reorganizing the space and re-doing everything from the ground up (batch cards, labels, lab area), I feel like EB is now back fighting shape and is a functional space for anyone to come in and use.

What’s something most people don’t know about you?

 Something most people don’t know about me is I have FAR too many passions that intrinsically motivate me. To name a few, music (both playing and traveling for events), the outdoors, a cooking youtube channel, film, and the list goes on. It got so out of hand my college mentor shortened my name from Kieran just to Ren (short for renaissance man).

What has been your proudest moment on the job?

One of my proudest moments at Zoom thus far has been sitting with a hysterical patient in the lobby, working with her to take deep breaths, and recompose herself so we could work on a 827 form together. I quickly realized it wasn’t the help with the process she needed but rather someone to give her a hug and hear out what was causing her so much distress (an abusive workplace environment). We were able to send her out of the clinic with a smile on her face when it was all said and done.

What have you learned from working at ZOOM+Care? 

I have learned so much from my time here at Zoom that I’ve actually started to keep a journal with info I want to retain from going over cases with providers. But one of the more big-picture takeaways I gleaned from my experiences here is about what really good patient care means and looks like. Some of the best providers I’ve worked with meet the patient wherever they are in life and work up from there together, rather than trying to get the patient up to speed with them. Always working with the patient as if you are co-pilots together, and the destination is their health and wellness, rather than being the captain of the ship.

Do you enjoy helping others on their journey to better health? Are you looking for an entryway into the exciting field of healthcare? We’re currently hiring for Clinic Associates! 

#TogetherWeZoom: Celebrating ZOOM+Care’s Help Team 

ZOOM+Care Basecamp, home of our amazing Help Team.

On the surface, our Help Team may not seem revolutionary. Centralized customer service support? What’s so great about that, exactly?

The short answer: No-wait visits don’t just happen. They’re the result of a meticulously and thoughtfully-structured system, where every second counts. Without our centralized Help Team, ZOOM+Care’s ‘waitless’ experience wouldn’t be possible. 

Most medical practices experience some type of patient bottleneck. Think about the last time you went to the doctor: The person who greeted you and processed your insurance was also responsible for answering phones and scheduling patient visits, right? When you went to check in, you probably had to wait in line—and then wait again in the lobby. 

When clinic associates are required to perform office work, it’s almost impossible for them to provide a positive, patient-centered experience. They constantly have to choose between answering phones and taking care of your needs. What’s more, multitasking makes it harder for employees to do their best work. 

At ZOOM+Care, we improve both the patient and employee experience by giving our staff hyper-focused roles. Thanks to the Help Team, our clinic associates don’t have to split their time and attention. Instead, they can focus on what’s most important: Providing you with an outstanding patient experience. 

Likewise, our Help Team can devote their full attention to solving any roadblocks you may encounter. They play a robust role in our company: Not only are they customer service experts, but they’re also medical professionals, supporting the entire ZOOM+Care system by fulfilling records requests, resolving prescriptions issues, and uploading lab results. 

Our Help Team members truly are the unsung heroes of our company—which is why we’re devoting this month to celebrating them. Keep reading to learn about one of our Help Team all-stars, Carolyn Morgan. 

Get to know Carolyn Morgan, ESC Coordinator
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