#TogetherWeZoom: Get to know Clinic Associate Janee Meengs.

Janee Meengs is a Clinic Associate at our ZOOM+Super clinic.

ZOOM+Care is filled with whip-smart individuals, willing to roll up their sleeves, dive in, and get their hands dirty to change the future of healthcare. #TogetherWeZoom is our monthly employee spotlight, designed to celebrate these individuals.

For this month’s #TogetherWeZoom, we caught up with Janee Meengs—a Clinic Associate at our ZOOM+Super clinic.

For those who don’t know, ZOOM+Super is our alternative to the Emergency Room. Staffed with board-certified emergency doctors, Super offers more treatment options than urgent care—but it costs less time and money than an ER.

Read on to learn more about the work Janee does at ZOOM+Super, what she loves most about her job, and her advice for prospective candidates.

Hi Janee! Thank you for taking the time to talk to us today. What inspires you most about your work?

Our patients really inspire my work. It’s inspiring to have a positive effect on someone who isn’t feeling well and being able to turn their day around by simply supporting them and providing excellent care. It makes me strive to be better and do better, knowing that we brought light to them during a tough time.

What advice do you have for prospective ZOOM+Care candidates?

The advice I would give to prospective candidates to ZOOM+Care is to be adaptable and ready to embrace change. The advice I’d give to potential Super candidates is to come ready to learn and open to constructive criticism. I believe that change, adaptation, and embracing constructive criticism are things that we all will encounter in life. Learning them early in a professional setting can enable us to further our careers and professional relationships.

What three words best describe you?

Three words that describe me are quirky, observant, and dedicated. 

What do you like to do on your days off?

On my days off I like to read, sunbathe, and watch Netflix. (Kingdom is my current favorite).

What sets ZOOM+Super apart from a standard ER visit?

Cost, speed, and efficiency set Super apart from the standard ER visit. 

I think those are also the reasons that patients continue to seek care at Super for emergencies.

What would you say are the most common reasons people come into Super?

We commonly see chest and abdominal pain patients, concussions and lots of breaks and sprains!

What do you hear from patients about their experience with Super?

The number one comment I get from patients is about our efficiency, how streamlined our workflow is, and how we are all positive and genuinely care about them—and helping them get better!

What is your favorite feature or service offering that Super provides and why?

My favorite service that Super offers is our lab. Working in the lab has inspired me personally to pursue a career in pathology. Being able to see the biological markers of disease and relating them to specific symptoms or diagnoses is truly incredible. I also love that this service takes approximately 30 minutes, max! Meaning, Sarah can have answers/reasons for their ailment or peace of mind much more quickly than a standard Emergency Room or through their Primary Care Provider.

Do you enjoy helping others on their journey to better health? Are you looking for an entryway into the exciting field of healthcare? We’re currently hiring for Clinic Associates! 

Meds Delivered to Your Door? Meet the Team That Makes It Happen.

At ZOOM+Care, we want to meet people where they are—which, given the current moment, can be kind of tricky. Luckily, we have ways of putting the care (and the prescriptions) you need in the palm of your hand. Enter ZOOM+Care’s Pharmacy delivery program: If you can’t make it to us, we can fill your prescription at our central pharmacy, then ship the meds directly to your door. Easy, right?

But, like most things that look simple from the outside, putting them into practice is another thing altogether. A lot of hard work goes into making our pharmacy program feel frictionless for our patients—especially right now. 

The COVID-19 pandemic has put enormous strain on our nation’s healthcare system, ZOOM+Care included. While the most immediate impact is on our clinics, our pharmacy and delivery programs are feeling it, too. Our pharmacy team is on the front line every day, working hard to keep these essential services up and running.

As part of our continuing series on ZOOM+Care’s frontline workers, we sat down (virtually) with our three members of our fabulous pharmacy team: Lisa Willinger, Mallory Kempton-Hein, and Megan Sorenson. Read on to learn more about ZOOM+Care’s Pharmacy and its Delivery program, the new challenges the organization faces due to COVID-19, and how they’re adjusting to pharmacy life during the pandemic.

Hey ladies! So, before we get into it—how are you holding up?

MALLORY: I am doing good, all things considering! Besides the drastic increase in doing puzzles, I am trying to keep my routine as close to normal as possible.

ZOOM+Care pharmacist
Mallory Kempton-Hein, Pharmacist

For those who don’t know, can you tell us a little bit about ZOOM+Care’s pharmacy and home delivery service? 

LISA: ZOOM+Care Pharmacy serves two distinct functions. We pre-pack medications in unit-dose bottles for all of our clinics and serve as consultant medication experts for our providers. We also have a fully-functional retail pharmacy with home delivery service available to all patients, including employees. We take most insurances and offer low cash prices to those patients who either do not have prescription insurance or are out of network. Most prescriptions are filled and shipped within one business day, offering a very convenient service to patients!

What, if any, new challenges do you and pharmacy staff face due to COVID-19?

MEGAN: One challenge the pharmacy staff is facing is to make sure we are keeping a 6 feet distance from one another while continuing to serve our patients and support our providers and crew out in the clinics.

What role does Zoom’s Pharmacy Home Delivery play in the COVID-19 outbreak? 

MALLORY: Zoom Pharmacy is trying to support our patients by encouraging social distancing and delivering her prescriptions directly to her home. This way, our patients can stay home and prevent the spread of COVID.

Do you think the pandemic will change the way we get our medications in the future? 

MALLORY: I think this pandemic has changed how we think about using delivery for all items, including medication. This pandemic has pushed people to move to a home delivery method, but being able to avoid long lines and waiting at the pharmacy is a convenience for our patients now and in the future.

ZOOM+Care pharmacist
Lisa Willinger, Pharmacist

 What is a typical day for you like before coronavirus? What are your days like now?

 MEGAN: For us, our workdays are very similar—except there’s no traffic to and from work. 

Unlike many ZOOM+Care employee’s, the pharmacy staff is unable to work from home. Can you describe the mood amongst your team?

LISA: There are definitely days we wish we could work from home, but overall the team’s morale has been great. My coworkers have really stepped up to take on extra projects and tasks to support each other during this time. 

What’s your favorite activity or practice to keep the COVID blues at bay?

 MEGAN: I’ve been walking my dog while listening to some podcasts, watching shows/movies, and catching up with family and friends via FaceTime. 

What are you doing to cope with stress and anxiety right now?

MEGAN: I’ve been running outside to cope with my stress and remind myself this won’t last forever.

Any advice on how to help/support medical and pharmacy workers during this time?

MALLORY: We are here to help you, and with healthcare stretched thin right now, please be patient and understanding. Also, please stay home!

If you could tell the general public one thing right now, what would it be?

LISA: I would like to say thank you to everyone out there who has continued to be patient and kind despite the stress and uncertainty of COVID. I have seen so much compassion in the world the past few months that it makes me very optimistic for the future. 

ZOOM+Care pharmacy tech
Megan Sorenson, Pharmacy Technician

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit?

MALLORY: My proudest moment has been seeing Emma’s on the frontlines. It has been so inspiring to see them put their own needs and concerns about COVID aside to take care of our patients. 

My favorite question: What’s the first thing you’re going to do when all of this is over?

LISA: My fiance and I had one of the many wedding casualties of the season, so we are definitely going to have a big wedding reception when this all blows over! I am also itching to go to an outside concert or festival. Oh, and karaoke. Definitely karaoke.

ZOOM+Care home delivery

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

#TogetherWeZoom: Join Us in Celebrating Our Frontline Heroes

COVID-19 frontline worker
Jennifer Morris works the front line for ZOOM+Care.

Welcome back to #TogetherWeZoom, a series dedicated to the people who make what we do possible.  As the COVID-19 outbreak continues, we would like to honor ZOOM+Care’s front line. To highlight the important work our providers and clinic associates are doing during the pandemic—and to learn more about the extraordinary challenges they face every day—we’re dedicating this series to them for the time being. (You can check out PART ONE here. )

For this week’s #TogetherWeZoom, we spoke to  Jennifer Morris: a PA-C on our Urgent and Primary Care Team. Read on to learn about her proudest moment on the job since the pandemic hit, how she’s adjusting to the “new normal,” and what she’s going to do when all of this is over. 

Hi Jennifer! Thanks for taking the time to speak with us today. So first off, given the moment, how are YOU feeling? 

At the moment, I’m doing well. I’m happy to be employed, healthy, and able to serve our patients. 

Can you tell us What challenges you and the ZOOM+Care are staff face daily?

Some of our greatest challenges come from dealing with change every day. As an organization, we are rapidly adapting by adding new products such as PhoneCare , VideoCare, and expanding ChatCare . Change is difficult for people in the best of times, but our rapid changes require a great deal of fortitude, grace, and patience. Another challenge is managing patient and staff anxiety and fears around illness symptoms, potential exposure to COVID-19, staying well, concerns for the future, and this new “normal”.

What was a typical day for you like before coronavirus? What are your days like now? 

Before the coronavirus outbreak, I saw all of my patients in-person, in the clinic. Currently, I am a VideoCare™ provider, which is an effective and sustainable option for both our patients and me. By using VideoCare visits, we can maintain social distancing protocols and conserve PPE. I’ve found that most things can be diagnosed and treated via VideoCare

Outside of work, before coronavirus, I was seeing friends, going to concerts, entertaining at home, etc. Not so much anymore!

What precautions do frontline workers have to take when clocking off and going home?

We have to think about whether or not it is a good idea to go to the grocery store or get takeout on the way home.

Every outing is a potential exposure point, and we cannot get sick now. Our patients need us to provide care, our colleagues need us to keep people out of the ERs unnecessarily, and our families depend on us. 

Can you describe the mood amongst the ZOOM+Care staff?

 The mood is mixed and varies by the moment, or by the day. There was a great deal of anxiety until we started providing the majority of visits by video, phone, and chat.

Since adding those services, we are more comfortable coming to work as we do not have so many concerns about possible exposure.

How is the staff coping with the potential shortage of PPE? 

We’re doing okay for the time being, but it is worrisome. We simply cannot provide care without adequate PPE. 

What’s your favorite activity or practice to keep the COVID blues at bay? 

I’ve been walking a lot with my (very sweet) dog, catching up on reading, watching movies, working in my yard (tearing out overgrown plants and weeds is a good way to relieve tension), and connecting with friends and family via phone (actual conversations, imagine that!) 

What are you doing to cope with stress and anxiety right now?

Deep breathing and taking it all in stride are my two best strategies. Also, just remembering that we will get through this and come out the other end better and stronger. 

Any advice on how to support medical workers during this time?

Everyone requires different things to feel supported. It seems the universal asks are:

  • Feeling heard through active listening, having a positive and encouraging workplace. (A kind word and acknowledgment of someone’s efforts go a long way.)
  •  Colleagues staying calm in the face of fear and anxiety. 
  • Colleagues stepping up to cover a shift, and/or colleagues taking on extra tasks to lighten someone’s load.

What’s the first thing you’re going to do when all of this is over?

Party! Spend time with my friends and family, go to the movies, and plan a trip.

If you could tell the general public one thing right now, what would it be? 

Please stay home and stay safe, not only for yourself and your family but for the well-being and health of others. If you are sick, do not go out or go to work. (This also applies to when this is over, and for ANY illness).

The pandemic will end, and when it does, you can have a huge party and celebrate with your neighbors, family, and friends. Life will return to normal—just be patient. 

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit? 

I am so proud of our company’s response to all of this. The staff at ZOOM+Care have stepped up and worked together to support each other, our patients, and the community. The team here have worked miracles to expand ChatCarequickly, and add phone and video visit service lines. We quickly mobilized a COVID-19 testing pilot and have begun testing our high-risk patients. I’ve been amazed at the support and flexibility of our staff. It has been truly inspiring!

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

#TogetherWeZoom: Join Us in Celebrating Our Frontline Heroes

ZOOM+Care Covid-19 frontline
Danielle Almony works the front line at our clinic in Ballard, WA.

Right now, the world is at war. But the enemy is a virus, not a country—and our heroes are not enlisted persons. Instead, they are soldiers of another kind: doctors, nurses, pharmacists, clinic associates, caregivers, grocery store clerks, small business owners, and city workers. Every day, they sacrifice their health for the health of our community; they endure long hours in personal protective equipment to give us the services we still so desperately need.

As the COVID-19 outbreak continues, we would like to honor ZOOM+Care’s front line. To highlight the important work our providers and clinic associates do—and to learn more about the extraordinary challenges they’re currently facing—we’re dedicating our next few #TogetherWeZoom posts to them.

First up, we spoke to Danielle Almony: a PA-C at our Ballard clinic in Seattle. Read on to learn about how she’s coping with COVID-19 stress and anxiety, what her favorite quarantine pastime is, and her advice for how to support medical workers during this time.

Hi Danielle! Thank you so much for chatting with us today. So, first off, given the moment, how are you feeling?

As most people are saying, it’s a weird time. At times, I feel like I’ve got everything in control, but other times I look around and think, “Wow, what is going on right now.

What challenges do you and the ZOOM+Care staff face on a daily basis? 

I think one of the biggest challenges we are facing is not being able to have a warm interaction with our patients anymore. I miss the handshake and the ability to share a smile since we now have to wear masks throughout the day. I feel like the personal connection with learning about our patients, such as what they like to do, how their day is going, has gone by the wayside a bit. It’s been hard to practice medicine as I had prior to this pandemic. I feel that people aren’t always quite as open in these times. 

What was a normal day for you before coronavirus? What are your days like now?

Before coronavirus, I used to love grabbing a coffee and going for a walk around Greenlake after dropping my oldest daughter off at preschool. I also loved browsing the library for fun books and going to the zoo. These activities have been halted, but now I make coffee at home and go for a walk in my neighborhood, trying to maintain social distancing by crossing the street. We are looking for books virtually now, and while we have lost turning pages, we have been able to find some books that are interactive. And, we’ve rediscovered our backyard and the joy of make-believe. 

What precautions do frontline workers have to take when clocking off and going home? 

I live with my partner and two daughters, and prior to the pandemic, I would love to open the front door and to get big hugs from them. However, I now go in through my garage and take a shower prior to seeing them. I also have been cognizant of checking my temperature daily and being aware of the smallest things, which prior to the pandemic, I would have brushed them off. 

Can you describe the mood amongst the ZOOM+Care staff?

 I think, overall, we are optimistic that things are moving the right direction. I feel that we have adapted with the addition of Phone and VideoCare ™ visits. Implementing these visits has allowed us to interact with people again in a safe and controlled way, and has lifted a bit of the anxiety off our shoulders regarding PPE counts and exposure as frontline workers. I also feel that Chat and VideoCare™ are the future of medicine, as it puts the patient in control of when and how they want to be seen. The fact that it was rolled out so quickly was extraordinary, and really opened ZOOM+Care up to a new world of medicine. 

How is the Zoom staff dealing with the potential shortage of Personal protective equipment? 

Thankfully, ZOOM+Care has been able to maintain our PPE, but at times looking at our dwindling numbers, it gets to be a bit concerning. We are making sure to practice social distancing, and thanks to telehealth, have been able to preserve our PPE for those patients who really need in-person visits. 

What’s your favorite activity or practice to keep the COVID blues at bay? 

I have always loved cooking and am trying to jump on the baking bread train. I’ve learned that I will probably never open a bakery…

What are you doing to cope with stress and anxiety right now? 

My partner and I have rediscovered a love of doing puzzles. It really allows us to disconnect from the ever-present social media and news and just focus on one piece at a time. 

Any advice on how to support medical workers during this time?

I think one of the biggest things to do is to continue social distancing and to stay home because that keeps everyone healthy and can hopefully slow the transmission of this virus. Also, realizing that we are here if we are needed—and will continue to be here when the pandemic slows. I want to tell patients that they shouldn’t hesitate to schedule a visit. 

What’s the first thing you’re going to do when all of this is over? 

Go back to the farmer’s market and meet my friend’s new baby!

If you could tell the general public one thing right now, what would it be? 

That it is ok to be not ok, and at some point or another, we are all feeling that way. The vast majority of us have never lived through a pandemic before, and so we are all taking it one step at a time.  

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit? 

ZOOM+Care has been amazing in the way it has supported both the staff and the patients. Having a daily check-in with leadership has given us insight into our ever-evolving approach to fighting this virus. Also, the fact that leadership has been available and open to answering any and all questions makes me feel supported and like they have my best interest at heart. Being able to partner with a laboratory to test an at-home kit for COVID-19 diagnosis shows how forward-thinking we are as a company, and I am proud to be a part of that. 

Danielle said it best—times are weird. We know things aren’t normal right now, but we’re still here doing what we normally do: providing you with better care, faster. (Whether it’s through video, chat, phone, or at our clinics.) Get care now. 

#TogetherWeZoom: Meet Megan Simmons, Recruiter and Talent Acquisition Specialist

#TogetherWeZoom talent acquisition

FROM THOUGHT LEADERS TO PART-TIME YOGA INSTRUCTORS TO MUSICIANS-ON-THE-SIDE, WE HAVE SOME INCREDIBLY TALENTED (AND INTENSELY INTERESTING!) FOLKS WORKING AT ZOOM+CARE. #TOGETHERWEZOOM IS OUR MONTHLY EMPLOYEE SPOTLIGHT, DESIGNED TO CELEBRATE THESE INDIVIDUALS. THROUGH IT, WE HOPE TO SHINE A LIGHT ON THE PEOPLE BEHIND THE SCENES, WORKING HARD TO SHAPE THE FUTURE OF HEALTHCARE. 

In case our ten brand-spanking-new clinics haven’t tipped you off, we’re growing—and fast. But all those shiny new clinics? They need hardworking, passionate people to run them.

Enter Zoom’s Talent Acquisition team: the secret weapon behind our rapid growth.

Having the right people is vital to our success, and our recruiters are adept at finding candidates with the right skill set, and—most importantly—the right drive and personality to deliver the outstanding service you deserve.

As demand for ZOOM+Care increases, so will our presence in PNW neighborhoods—which means our recruiters have been (and will continue to be) busting their butts. So, in celebration of all the hard work they do, we sat down with one of our Talent Acquisition all-stars, Megan Simmons.

While Megan has only been with us since July 2019, she’s already had an incredible impact on ZOOM+Care. (Fun fact: she recently won a Zoomie Award for “Most Quality Hires.”)

Effusive, quick-witted, and a keen judge of character, Megan brightens our office with her smile and sly sense of humor every day. Get to know more about her below:

what inspires you most about your work?

Working at a company that is so mission-driven is powerful. We are working to improve healthcare accessibility and change the way that healthcare has traditionally operated. I get to hire incredibly talented people that will ultimately bring patient care into communities in Portland and Seattle and there is literally nothing cooler.

What advice do you have for prospective candidates? 

Do your research! We hire learners here at ZOOM+Care and want professionals who are excited to learn and grow with us. Show me you are adaptable, direct, and transparent.

What are three words you would use to describe ZOOM+Care?

Fast, Transparent, and Innovative. 

What is your favorite ZOOM+Care perk or benefit? 

Working with smart, hard-working coworkers who also enjoy the chicken strips at River Pig is a huge highlight. 

What’s something most people don’t know about you?

I enjoy waiting in lines because it builds anticipation. Waiting in line for a table at a restaurant? Don’t threaten me with a good time!

WANT A JOB THAT MAKES A DIFFERENCE? WE’RE ALWAYS LOOKING FOR TALENTED, CREATIVE, AND PASSIONATE PEOPLE TO HELP US FIX HEALTHCARE. EXPLORE OPEN OPPORTUNITIES. 

#TogetherWeZoom: Get to Know Ebony Blackmon Humphrey, DNP

#TogetherWeZOOM: Get to Know Ebony Blackmon Humphrey, DNP

A lot has been said about our business model, our proprietary technology, and our innovative approach to care. But make no mistake: Our people are the most important component of our success. Always willing to go the extra mile for our patients, this big-hearted group of professionals is what makes us…well, zoom! Our monthly employee spotlight is dedicated to celebrating the incredible work our employees do inside of Zoom—and the lives they lead outside it.

In December 2019, a long-held goal of ours was finally realized: We launched ZOOM+Care Mental Health in Seattle.

Similarly to Oregon, patients seeking mental-health treatment in Washington can face long wait times and limited options. Our newly-opened Bellevue & 4th Street Clinic helps fill a critical need by providing quality, accessible mental healthcare to East Seattle residents.

Leading the charge at Bellevue & 4th is Dr. Ebony Blackmon Humphrey: An experienced Doctor of Nursing Practice and Psychiatric Mental Health NP. (Officially, her title is DNP ARNP PMHNP-BC. Say that tens times fast!)

Keep reading to learn more about Ebony’s passion for helping others, her advice for prospective ZOOM+Care candidates, and her proudest moment on the job so far.

What inspires you most about your work?

My spirituality is the deepest part of me. It is my internal motivation. It helps me give all of myself clinically to each person trusting me to make sense of their story. I value, metaphorically the books called “people” I have read and will continue to read on my journey. Their stories mean everything to me.

What advice do you have for prospective candidates?

Love what you do, as people from all walks of life are trusting you to make sense of their life’s artwork. Stare at their life’s painting and help them understand that all of the markings are not permanent. Some markings will fade away in conversation, others with medication, but most of them will become less meaningful with time.

What are three words you would use to describe ZOOM+Care?

Cutting-edge, daring, and impactful.

What is your favorite Thing about our approach to care?

Zoom’s presence inside local communities makes care local and accessible.

What is your proudest moment at ZOOM+Care?

Anytime a patient returns to tell me about what has changed in their life for the better.

Do you enjoy helping others on their journey to better health? We’re hiring!

#TogetherWeZoom: Get to Know Mallory Bellissimo, PA-C

Nurse Practitioner at ZOOM+Care

From thought leaders to part-time yoga instructors to musicians-on-the-side, we have some incredibly talented (and intensely interesting!) folks working at ZOOM+Care. #TogetherWeZoom is our monthly employee spotlight, designed to celebrate these individuals. Through it, we hope to shine a light on the people behind the scenes, working hard to shape the future of healthcare. 

For this month’s #TogetherWeZoom, we spoke with the magnificent Mallory Bellissimo—a Board-Certified Physician’s Assistant (and secret adrenaline junkie) at our Queen Anne clinic in Seattle.

Mallory is a long-time Zoomer who has been with us for nearly five years. During her time here, she’s become a favorite of both patients and her fellow providers. Don’t just take our word for it, either—according to one of the (many!) positive reviews she’s received, Mallory is “always professional” and makes everyone “feel welcomed, very much listened to, and cared for.”

Read on to learn more about Mallory, what inspires her about her work, and what her favorite day on the job has been:

What inspires you most about your work at ZOOM+Care?

Hands down, the opportunity to impact someone’s health and well-being.  

What is your favorite ZOOM+Care perk or benefit?

I love that Zoom invests in their employees’ lives outside of work. I just booked a hotel reservation in Cabo using our LifeBalance vendor discount, and it was a great deal!   


What’s something most people don’t know about you?

I’ve gone skydiving—and loved it!  


What is your proudest moment at ZOOM+Care?

It’s right now.  I’m proud of the way we care for our patients.  Above all other healthcare organizations I have worked with, ZOOM+Care has always emphasized that the patient comes first—but has found ways to care for the well-being of their clinicians and staff as well.  I’m proud of that.  I’m proud that I work for a company that allows me to feel supported, engaged, and prepared to provide great care.  


What has been your favorite day on the job so far?

I love working Halloween in Queen Anne! SO many adorable kids go trick-or-treating down Queen Anne Ave.  


What have you learned while working here?

I’ve learned a lot! I have been fortunate to work with really great colleagues and SP’s in the 4+ years I’ve been here.  I’ve picked up different things from each of them.

Want a job that makes a difference? We’re always looking for talented, creative, and passionate people to help us fix healthcare. Explore open opportunities. 

#TogetherWeZoom: Get to Know Clinic Associate Kieran Doherty

#TogetherWeZoom is our monthly employee spotlight—a place to celebrate the work employees do inside of Zoom, and the lives they lead outside it. 

For this month’s #TogetherWeZoom, we talked to Kieran Doherty: a Clinic Associate at our East Burnside location. Kieran has been with Zoom for just over a year, and—during his time here—has had an undeniable impact our company. He always goes above and beyond for both patients and fellow co-workers—whether it’s putting in extra work to reorganize a clinic, or lending an empathetic ear to those around him. 

Read on to learn all about Kieran: what his (many!) hobbies are, what he loves most about his job, and what his proudest ZOOM+Care moment was.

What inspires you most about your work?

I think what inspires me most about working in medicine is making a real palpable change in patients’ lives, sometimes right then and there. Being that resource for someone when they are in need the most, is what helps me at the end of a long and arduous day look back and feel fulfilled from the day rather than drained. I love having the privilege of playing a role in helping someone feel better.

What is your favorite ZOOM+Care perk or benefit?

My favorite perk has to be the schedule, getting half the week off to be a normal human being is an absolute dream, especially in a medical job where burnout is far too prevalent. 

What has been your favorite project so far?

My favorite project so far, with the help of my lovely former clinic partner Miranda, was whipping the East Burnside clinic into shape. It was rather neglected since ZA’s were coming and going, but after reorganizing the space and re-doing everything from the ground up (batch cards, labels, lab area), I feel like EB is now back fighting shape and is a functional space for anyone to come in and use.

What’s something most people don’t know about you?

 Something most people don’t know about me is I have FAR too many passions that intrinsically motivate me. To name a few, music (both playing and traveling for events), the outdoors, a cooking youtube channel, film, and the list goes on. It got so out of hand my college mentor shortened my name from Kieran just to Ren (short for renaissance man).

What has been your proudest moment on the job?

One of my proudest moments at Zoom thus far has been sitting with a hysterical patient in the lobby, working with her to take deep breaths, and recompose herself so we could work on a 827 form together. I quickly realized it wasn’t the help with the process she needed but rather someone to give her a hug and hear out what was causing her so much distress (an abusive workplace environment). We were able to send her out of the clinic with a smile on her face when it was all said and done.

What have you learned from working at ZOOM+Care? 

I have learned so much from my time here at Zoom that I’ve actually started to keep a journal with info I want to retain from going over cases with providers. But one of the more big-picture takeaways I gleaned from my experiences here is about what really good patient care means and looks like. Some of the best providers I’ve worked with meet the patient wherever they are in life and work up from there together, rather than trying to get the patient up to speed with them. Always working with the patient as if you are co-pilots together, and the destination is their health and wellness, rather than being the captain of the ship.

Do you enjoy helping others on their journey to better health? Are you looking for an entryway into the exciting field of healthcare? We’re currently hiring for Clinic Associates! 

#TogetherWeZoom: Celebrating ZOOM+Care’s Help Team 

ZOOM+Care Basecamp, home of our amazing Help Team.

On the surface, our Help Team may not seem revolutionary. Centralized customer service support? What’s so great about that, exactly?

The short answer: No-wait visits don’t just happen. They’re the result of a meticulously and thoughtfully-structured system, where every second counts. Without our centralized Help Team, ZOOM+Care’s ‘waitless’ experience wouldn’t be possible. 

Most medical practices experience some type of patient bottleneck. Think about the last time you went to the doctor: The person who greeted you and processed your insurance was also responsible for answering phones and scheduling patient visits, right? When you went to check in, you probably had to wait in line—and then wait again in the lobby. 

When clinic associates are required to perform office work, it’s almost impossible for them to provide a positive, patient-centered experience. They constantly have to choose between answering phones and taking care of your needs. What’s more, multitasking makes it harder for employees to do their best work. 

At ZOOM+Care, we improve both the patient and employee experience by giving our staff hyper-focused roles. Thanks to the Help Team, our clinic associates don’t have to split their time and attention. Instead, they can focus on what’s most important: Providing you with an outstanding patient experience. 

Likewise, our Help Team can devote their full attention to solving any roadblocks you may encounter. They play a robust role in our company: Not only are they customer service experts, but they’re also medical professionals, supporting the entire ZOOM+Care system by fulfilling records requests, resolving prescriptions issues, and uploading lab results. 

Our Help Team members truly are the unsung heroes of our company—which is why we’re devoting this month to celebrating them. Keep reading to learn about one of our Help Team all-stars, Carolyn Morgan. 

Get to know Carolyn Morgan, ESC Coordinator
Continue reading “#TogetherWeZoom: Celebrating ZOOM+Care’s Help Team “

#TogetherWeZoom: Get to Know Software Engineer Stasha Yancho

It might sound clichéd, but our employees truly are the heart and soul of ZOOM+Care. They’re a gritty bunch, comprised of adventurers, pet lovers, foodies,  fashionistas, fantasy football fanatics, and everything in between. Each one has an interesting story— and #TogetherWeZoom is where we tell them.  Welcome to our monthly employee spotlight, designed to celebrate the people behind the scenes, working hard to shape the future of healthcare. 

September’s #TogetherWeZoom is a special Tech Team doubleheader—and we’re back with part two! This time around, we’re getting to know Software Engineer Stasha Yancho. (If you missed part one, don’t sweat it—you can read it here.)

Although she’s a newer member of the team, Stasha brings with her a passion for improving the delivery of healthcare through technology. We sat down with her to learn about her favorite day on the job, what she likes most about working at Zoom—and course, a few fun facts.

1) What inspires you most about your work?

The strongest motivator for me is when I feel that the work I do makes a positive impact for the greater good. ZOOM+Care is on a mission to improve healthcare, and while it’s a lofty goal, they’ve already made massive strides and have the vision to keep making it happen. Healthcare touches so many people’s lives in a very personal way, and it’s inspiring to be able to improve that experience in any way.

2) What is your favorite ZOOM+Care perk or benefit? 

I love all of the health-related perks that ZOOM+Care offers. My favorite would have to be the free clinic visits—it lowers the barrier to accessing quality healthcare, and is proof to me that ZOOM+Care is really invested in the health and well-being of their employees.

3) What has been your favorite project (or day on the job) so far?

I really enjoyed the recent Fiscal Year 2020 kickoff event. It was inspiring to hear about the vision our leadership has for the new ways we’re planning on disrupting the healthcare industry, and I appreciate that the value of communicating our mission and values to all employees is recognized. Being on the tech team, it was also cool to hear that ZOOM+Care considers itself a tech company.

4) What is your proudest moment at ZOOM+Care?

Very soon after starting at ZOOM+Care, I had the opportunity to work on a project for new clinic openings. Seeing how quickly that project came together and was able to start making an impact was really exciting and I was proud of helping bring that to fruition. It was a good sign to me that regardless of your level, you’re able to do important work and have a positive impact on the business right away.

 5) What have you learned while working at ZOOM+Care? 

This is my first role as a software engineer, and I consider myself very fortunate to have found such a supportive team here that’s constantly helping me learn and improve. Our team has a strong focus on quality and doing things the right way, while still encouraging learning and exploration. Having this type of positive culture is instilling good work habits and setting me up for success as I start this new career path.

6) Last question! What’s something most people don’t know about you?

After university, I moved to Moscow for a couple years to teach English, and I’m now fluent in Russian. My cat is also from Russia!

Are you a tech professional interested in bringing innovative technology to healthcare? Our IT & Software Development Teams are hiring!