Virtual Orthopedics? Here’s What Using VideoCare™ for Specialists Is *Actually* Like.

If there’s one sentiment we hear a lot lately, it’s “Thank God for the internet.” Whether it’s keeping us connected or keeping us sane, tech is truly the hero of quarantine.

Thanks to apps like Facetime and Zoom Conferencing (we call it “the other Zoom” around here), we’re able to see the smiles of our family, friends, and co-workers. Video games allow us to escape reality and explore new worlds from our couch. And while we highly recommend non-virtual activities such as reading a book or going for a jog, platforms like Netflix give us instant access to a lifetime’s worth of entertainment.

That said, even the internet has its limits. Certain things—such as seeing your orthopedist—are impossible to do virtually.

Or are they?

While telehealth can’t replace physical exams and necessary testing, you’d be surprised by what ZOOM+Care specialists can diagnose and treat virtually, through VideoCare™. We offer several specialist services online, including dermatology, women’s health and gynecology, mental health, podiatry, orthopedics, and more.

As with anything new, we realize that “virtual orthopedics” sounds a little (er, totally) odd at first. To give you a better understanding of what seeing a specialist through VideoCare™ is like, we sat down with two ZOOM+Care providers: Shannon O’Brien, an MD on our Orthopedic team, and Lisa Taulbee, an ND on our Women’s Health team. Read on for some A’s to your most burning virtual care Q’s:

Hi Shannon and Lisa! Many are familiar with the use of telemedicine for common medical issues such as fevers and sore throats. However, few know that specialty care, including gynecology and orthopedics, can be delivered virtually. Can you give us a few examples of reproductive health and orthotropic concerns that can be addressed and monitored through telemedicine?

LISA: There are several concerns related specifically to women’s health that are well-suited to telemedicine. Patients can obtain refills of birth control pills quickly through this route. We can also safely treat a few infections that are common for patients, including yeast infections and urinary tract infections. Telemedicine is also a great way to discuss any questions someone might have about starting contraception like IUDs, or to address health conditions such as endometriosis or PCOS that they may have already been diagnosed with.

SHANNON: Video visits are best utilized (at least so far) to do follow up checks, like range of motion, progress with therapy. It is not good for initial visits for back pain, knee, or shoulder complaints. For those, I need to palpate and feel things.  

Dr. Shannon O’Brien

Gynecological and Ortho concerns often require in-office exams. What happens if a concern can’t be addressed virtually?

 LISA: If a provider feels that a patient requires additional evaluation, say for someone who is experiencing pelvic pain, we can refer them to the clinic for an exam with one of our women’s health providers.

SHANNON: I have asked patients to come in for an in-person visit, and so far have not had anyone refuse.

Outside of keeping people safe during COVID-19, what are some advantages of virtual care? Is there anything that excites you about this brave new world of telemedicine? 

LISA: I think the biggest advantage of virtual care is its convenience. It is so easy to make an appointment and then be “seen” in the comfort of your own home—no need to battle traffic or even change out of your pajamas to access care.

SHANNON: I think it would be a good way to connect people who live remotely to doctors. I lived in Alaska, and there are remote communities that do not have a licensed practitioner at any level for hundreds of miles. I think it would be a good option for people who cannot come in for in-person visits.  

Dr. Lisa Taulbee

A lot of people hear “virtual gynecology” or “virtual orthopedics” and think, “Huh? How on earth does that even work?” What is one thing that might surprise people about the experience?  

LISA: Gynecology is about so much more than just a pelvic exam! Our Women’s Health providers can address many areas of health with their patients. We discuss contraception, sexual health, chronic conditions that may benefit from lifestyle changes, preventative health measures, in addition to any pelvic concerns that a woman may have. And many of these issues can be addressed through telemedicine alone.

What are some differences between an in-person visit and a virtual visit at ZOOM+Care? What are some similarities? 

LISA: These types of visits are identical to each other other than the ability to perform physical exams. Even if a patient really does require an in-person visit, we can significantly decrease the amount of time that they need to be in the clinic by collecting all of the relevant information before a patient leaves their home.

SHANNON: Both visits allow one on one attention, and the history portion is no different. The differences come with the physical exam component. Virtual care is good for patient teaching, but it’s difficult to replicate a good knee or shoulder exam. I can’t get x-rays, put on or remove a cast, fit cam boots or braces, either. 

3 Ways to Get Frictionless Healthcare during COVID-19

VideoCare is virtual healthcare from ZOOM+Care

As the coronavirus outbreak unfolds, our commitment to providing high-quality care has never been greater. The CDC recommends using virtual healthcare to avoid exposure and help curb the spread of COVID-19. For the time being, we’re asking our patients to start their care by connecting with a provider through one of our virtual telehealth options.

For 14 years, ZOOM+Care has challenged the status quo of healthcare by offering radically convenient access to primary, urgent, and specialty services. We’ve given our patients care where they want it (in their neighborhoods) and when they want it (same day, on demand). Now, with the expansion of our telemedicine services, we have more choices for how you want to receive your healthcare: in-clinic, or virtually through ChatCare™, PhoneCare™, or the newly-launched VideoCare™.

We know navigating the world of virtual care can be overwhelming at first, but don’t worry—no matter how you choose to see a doctor at ZOOM+Care, the experience is always an easy one. Keep reading to discover three ways to get frictionless healthcare through Zoom:

#1: ChatCare 

Feeling not-quite-right, but not sure what’s ailing you? ChatCare™ is the perfect place to start. For just $25, our providers can diagnose and treat dozens of common injuries and illnesses online.

While ChatCare™ can’t handle everything (Real talk: it’s really hard to get stitches through text message), our docs can address issues like allergies, sinus infections, asthma, colds, coughs, fatigue, fever, UTIs, and more. For concerns with visible symptoms, you can even send photos to our providers. 

Chat Now 

New to ZOOM+Care, or needing more comprehensive treatment? ChatCare™ might not be the best option for you. Which brings us to…

#2: VideoCare ™ 

Nothing can replace seeing a doctor face to face, but what happens when you’re sheltering in place? Enter VideoCare™: an easy, affordable way to have a visual conversation with a doctor—without leaving your house. 

Similarly to ChatCare™, VideoCare™ lets you have a real-time convo with a provider who can discuss, diagnose, and even prescribe medications for your health concerns. 

Now you might be asking, “Why VideoCare™? Can’t I just use Chat?”

Compared to ChatCare™, Video offers a much more comprehensive experience—it allows our doctor to examine both the visible and auditory signs of your health concern. Due to its more personal nature, VideoCare™ is the perfect choice for first-time patients and those seeking treatment for chronic ailments and preventative care, and even specialty concerns.

Wait, I can see a specialist through VideoCare™?

That’s right! You don’t have to put your speciality care on hold for COVID-19. Thanks to VideoCare™, you can visit with a ZOOM+Care specialist face to face—virtually.

Currently, we offer video visits for Dermatology, Gynecology, Orthopedics, Podiatry, Internal Medicine, and Mental Health.

What about meds?

We can prescribe (and even ship!) medications to you through Video, as needed.

Even if it’s outside of regular business hours, our VideoCare ™ doctors can help. We have providers available from 7 a.m. – 7 p.m. on weekdays, and 8 a.m. – 6 p.m. on weekends.

Most insurances cover video visits the same as a visit to a clinic, so standard copays and deductibles apply. If you’re uninsured, VideoCare™ starts at just $75!

Start Your Video Visit 

Virtually Seamless Virtual Care

While virtual care can’t replace physical exams and necessary testing, our telehealth options offer unparalleled continuity. If you start a VideoCare™ visit and still need to see a doctor in person, we’ll make sure you have a seamless transition. We’ll schedule your appointment at a nearby ZOOM+Care, and won’t charge you for the extra visit. Your in-person appointment will pick up exactly where the virtual one left off. 

It’s safe and secure, too. 

We value your privacy above all else. VideoCare™ visits are sercure, private interactions between you and your ZOOM+Care provider. They take place through HIPAA-compliant video and do not capture any personal or identifiable data.

#3: A PhoneCare™ & in-person visit

Due to COVID-19, we’re seeing most of our patients virtually. However, we’re still here to deliver care the old-fashioned way: face to face, in the flesh, with a smile. (Even if you can’t see the smile under our masks—it’s there. We promise.)

If you think you need to see a doctor in person, start with a PhoneCare visit. Your cooperation helps us control patient volume at our clinics and prepare protective equipment to keep you safe.

Over the phone, your doctor will discuss your symptoms and determine if you need to come into a clinic. If so, we’ll book you at a nearby ZOOM+Care and waive the cost of your phone appointment. 

And even though times are weird, your in-office visit will be the same waitless experience you’ve come to expect—no sitting in the lobby, no lines, and no extra trips to the pharmacy.

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW.