3 Ways to Get Frictionless Healthcare during COVID-19

VideoCare is virtual healthcare from ZOOM+Care

As the coronavirus outbreak unfolds, our commitment to providing high-quality care has never been greater. The CDC recommends using virtual healthcare to avoid exposure and help curb the spread of COVID-19. For the time being, we’re asking our patients to start their care by connecting with a provider through one of our virtual telehealth options.

For 14 years, ZOOM+Care has challenged the status quo of healthcare by offering radically convenient access to primary, urgent, and specialty services. We’ve given our patients care where they want it (in their neighborhoods) and when they want it (same day, on demand). Now, with the expansion of our telemedicine services, we have more choices for how you want to receive your healthcare: in-clinic, or virtually through ChatCare™, PhoneCare™, or the newly-launched VideoCare™.

We know navigating the world of virtual care can be overwhelming at first, but don’t worry—no matter how you choose to see a doctor at ZOOM+Care, the experience is always an easy one. Keep reading to discover three ways to get frictionless healthcare through Zoom:

#1: ChatCare 

Feeling not-quite-right, but not sure what’s ailing you? ChatCare™ is the perfect place to start. For just $25, our providers can diagnose and treat dozens of common injuries and illnesses online.

While ChatCare™ can’t handle everything (Real talk: it’s really hard to get stitches through text message), our docs can address issues like allergies, sinus infections, asthma, colds, coughs, fatigue, fever, UTIs, and more. For concerns with visible symptoms, you can even send photos to our providers. 

Chat Now 

New to ZOOM+Care, or needing more comprehensive treatment? ChatCare™ might not be the best option for you. Which brings us to…

#2: VideoCare ™ 

Nothing can replace seeing a doctor face to face, but what happens when you’re sheltering in place? Enter VideoCare™: an easy, affordable way to have a visual conversation with a doctor—without leaving your house. 

Similarly to ChatCare™, VideoCare™ lets you have a real-time convo with a provider who can discuss, diagnose, and even prescribe medications for your health concerns. 

Now you might be asking, “Why VideoCare™? Can’t I just use Chat?”

Compared to ChatCare™, Video offers a much more comprehensive experience—it allows our doctor to examine both the visible and auditory signs of your health concern. Due to its more personal nature, VideoCare™ is the perfect choice for first-time patients and those seeking treatment for chronic ailments and preventative care, and even specialty concerns.

Wait, I can see a specialist through VideoCare™?

That’s right! You don’t have to put your speciality care on hold for COVID-19. Thanks to VideoCare™, you can visit with a ZOOM+Care specialist face to face—virtually.

Currently, we offer video visits for Dermatology, Gynecology, Orthopedics, Podiatry, Internal Medicine, and Mental Health.

What about meds?

We can prescribe (and even ship!) medications to you through Video, as needed.

Even if it’s outside of regular business hours, our VideoCare ™ doctors can help. We have providers available from 7 a.m. – 7 p.m. on weekdays, and 8 a.m. – 6 p.m. on weekends.

Most insurances cover video visits the same as a visit to a clinic, so standard copays and deductibles apply. If you’re uninsured, VideoCare™ starts at just $75!

Start Your Video Visit 

Virtually Seamless Virtual Care

While virtual care can’t replace physical exams and necessary testing, our telehealth options offer unparalleled continuity. If you start a VideoCare™ visit and still need to see a doctor in person, we’ll make sure you have a seamless transition. We’ll schedule your appointment at a nearby ZOOM+Care, and won’t charge you for the extra visit. Your in-person appointment will pick up exactly where the virtual one left off. 

It’s safe and secure, too. 

We value your privacy above all else. VideoCare™ visits are sercure, private interactions between you and your ZOOM+Care provider. They take place through HIPAA-compliant video and do not capture any personal or identifiable data.

#3: A PhoneCare™ & in-person visit

Due to COVID-19, we’re seeing most of our patients virtually. However, we’re still here to deliver care the old-fashioned way: face to face, in the flesh, with a smile. (Even if you can’t see the smile under our masks—it’s there. We promise.)

If you think you need to see a doctor in person, start with a PhoneCare visit. Your cooperation helps us control patient volume at our clinics and prepare protective equipment to keep you safe.

Over the phone, your doctor will discuss your symptoms and determine if you need to come into a clinic. If so, we’ll book you at a nearby ZOOM+Care and waive the cost of your phone appointment. 

And even though times are weird, your in-office visit will be the same waitless experience you’ve come to expect—no sitting in the lobby, no lines, and no extra trips to the pharmacy.

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW.