Q: Hey Zoom, What’s different about your approach to mental healthcare?
Have you ever sought help from a mental health professional? Think of what that experience was like: Did you have to get a referral from your primary care physician first? Did you call around to dozens of providers, only to be met with long wait times and limited availability? And when you finally did get in to see someone, were they even a good fit? Or, maybe you’re one of the million Americans who have never sought help for their mental health because there were too many obstacles in the way.
No doubt about it, there’s a mental healthcare accessibility problem in our country. Zoom wants to change that. As part of our mission to make mental health care easy and accessible, we offer on-demand visits with or without a referral. Getting help is as simple as scheduling a same-day ZOOM+Care visit, either virtually or in person, directly from your smartphone.
Our approach is a radical departure from the long wait times and barriers of traditional mental healthcare, but we know that change comes with questions. We’re here to answer yours with a little help from Zoom’s Chief Medical Officer—and board-certified psychiatrist—Dr. Erik Vanderlip. Read on to discover what it’s like to use Zoom for Mental Health.
First things first: How do I schedule a visit?
However, Dr. Vanderlip says, “There is no wrong door for getting mental healthcare at Zoom. You can begin your mental health journey at any of our ZOOM+Care clinics as well. It’s up to you how you want to use Zoom—whether your concern is urgent or not, we have a solution for you.”
So I can go to any ZOOM+Care for mental health, too?
Yes! Like we said, there is no wrong door to mental healthcare at Zoom.
“Say you’re on an anti-anxiety medication like an SSRI, and you’ve been taking it for years,” Vanderlip explains. “If you just need a refill, you can see any Zoom provider. If we can’t address your issue there, we will recommend that you see a Mental Healthcare specialist—and that specialist will pick up where your ZOOM+Care provider left off.”
How does a mental health visit at ZOOM+Care differ from a traditional mental healthcare visit?
At Zoom, we enable patients to make their own decisions about their mental health.
In the words of Dr. Vanderlip, “We’re different because we believe that you can understand what’s happening to you, and if you don’t, we can help. Zoom is all about putting the power in your hands as an individual, and giving you the agency to decide how and when you want to see us—and who you want to see.”
Will I see the same provider every time?
The choice is yours.
“If you want to see the same Mental Health Specialist every time, you can.” Vanderlip explains. “We make that as easy as possible by allowing you to schedule appointments up to a month in advance. But if your provider gets sick or goes on vacation, then we have a whole team of mental health experts who can offer you insight and guidance.”
That’s interesting! What are some of the advantages of team-based healthcare?
It’s all part of making sure you get care soon as you need it—on demand.
“We have an intensive, team-based philosophy,” Vanderlip explains. “It’s part of how we provide better care. In traditional mental healthcare systems, you can call your doctor and leave them a message if you need anything. But in those systems, doctors burn out because they’re returning 50 phone calls a day. They never have enough time to focus on the person in front of them. When you see a ZOOM+Care provider, the focus is 100% on you and the time you’ve got together. Our providers are not distracted by something else—that’s one of the ways we provide really great healthcare—and it’s no different for mental health as well.”
What treatments does ZOOM+Care Mental Health offer?
That’s up to you, too.
“Our number one goal is to help you make sense of what’s happening to you, and then offer a range of treatment possibilities for you to consider. We help you understand the pros and cons of each treatment, then let you decide what sounds best,” Vanderlip says.
“If it’s therapy, we don’t do intensive psychotherapy within Zoom. However, we can connect you with a community partner that does. We can also direct you to great resources such as apps or books to personalize your approach to therapy. And in each visit, our team of fantastic mental health providers can infuse basic therapy principles to help you on your journey to recovery. If it’s medication, we can prescribe most medications. Our providers offer great advice and guidance on how to use medication to help you get over what you’re struggling with.”
So what you’re saying is, I’m in the driver’s seat?
“We don’t want to be a big part of your life,” says Dr. Vanderlip. “We want to get you to a place where you feel better and functional, and then we want to get out of your hair. Our goal is to be as minimally invasive as possible—in many ways, we’re just your copilots in mental health. You’re calling the shots.”
Are there any treatments and medications you DON’T offer?
Yes. We don’t prescribe certain medications such as Xanax, Valium, Klonopin, or Ativan – commonly known as benzodiazepines. We’re also unable prescribe medication-assisted therapy for opioid use disorder such as methadone, buprenorphine or suboxone, and long-acting injectable antipsychotics like haloperidol decanoate and Abilify Maintena.
If you need stimulant medications like Adderall, Ritalin, amphetamine-dextroamphetamine, methylphenidate, Dexedrine, Vyvanse, we require an in-person or VideoCare™ visit with one of our Mental Health or Internal Medicine providers. We are unable to prescribe those medications via ChatCare™ .