May 23, 2018 Portland, Oregon
ZOOM+Care® Releases the 2018 Zoom Transparency Report™
First-of-its-kind report provides an in-depth examination of how ZOOM+Care® and its insurance partners are delivering on the promise of higher quality, lower cost healthcare.
ZOOM+Care®, the leading provider of on-demand complete healthcare services, today released a report that publishes never-before-released facts about Zoom performance and evaluates health insurance company effectiveness at partnering with Zoom to reduce waste and drive quality and cost improvements. The 2018 Zoom Transparency Report reveals the inner workings of providers and insurers at the root of our dysfunctional health system – stripping away the levels of mystery and confusion, up to now kept hidden from the public.
“In many ways we are living in an era of extreme transparency. Yet wasteful healthcare practices remain stubbornly shrouded and hidden from public view. We are releasing the factual data in the 2018 Zoom Transparency Report to raise awareness, increase transparency and invite others to join in the important work of changing our industry,” said Zoom’s co-founder and CEO, Dave Sanders, MD. “The foremost objective is to make Zoom better – by publishing our own performance facts, we aim to accelerate our own improvement. Next, we invite and welcome collaboration with others in our industry to recognize the responsibility we share to eliminate wasteful practices and dysfunction that leads to excessive costs, poor service and mediocre quality in the U.S. health system…to confront it with facts and then collaboration,” added Sanders.
The 2018 Zoom Transparency Report has several key sections:
-A Letter from ZOOM+Care Founders [see copy below]
-A Report on ZOOM+Care Performance and Results
-A 2018 Health Insurer Scorecard
Letter from ZOOM+Care® Founders
Dear Zoom Community,
Welcome to the 2018 Zoom Transparency Report.
The U.S. health system is badly broken. Infamous for excessive costs, poor service, and mediocre quality. Wasteful practices kept hidden from the public are the root cause of the dysfunction.
The Zoom Transparency Report strips away the levels of mystery and confusion and publishes how ZOOM+Care and its insurance partners are doing at eliminating the waste and getting after quality and cost.
The Zoom Transparency Report begins by turning the spotlight on ZOOM+Care and asking, “How are we doing at driving quality up and cost down?” We publish data about our own practices that we’ve never published before and don’t believe that any healthcare organization has published about itself.
The Zoom Transparency Report then evaluates health insurance company effectiveness at partnering with ZOOM+Care to eliminate waste, drive quality, and reduce costs. ZOOM+Care cannot eliminate waste, drive quality, and reduce costs on its own - it requires the collaboration of its health insurer partners. The Zoom Transparency Report reveals the inner workings of providers and insurers at the root of our dysfunctional health system.
You may ask, “Why a Transparency Report?” and “Why now?”
We are in many ways living in an era of extreme transparency. Yet, healthcare remains mired in opacity. The public knows almost nothing about the most basic attributes of their healthcare institutions. And oddly, insurers and providers know very little about each other. After more than a decade of participating in annual insurer-provider negotiations it’s fair to say that there are no explicit shared goals, strategies or metrics for decreasing cost and increasing quality - with a few exceptions.
The foremost objective of the 2018 Zoom Transparency Report is to make Zoom better. By publishing our own performance facts we aim to accelerate our own improvement.
We also want to catalyze change - to shift from a factless industry to a fact-based industry. Since our founding in 2006, Zoom has been responsible for many industry firsts. And we’ve catalyzed important changes that have benefited consumers. Yet, healthcare remains stubbornly mired in its old ways. We hope that fellow healthcare providers will follow suit and publish their facts. We hope insurers engage this report with the intended spirit - to recognize the mutual dysfunction, to confront it with facts, and collaborate.
Lastly, we are grateful to the ZOOM+Care team of insurance experts and data analysts who went above and beyond their duty to prepare this report fueled by their conviction in the power of transparency.
Dave Sanders, MD Co-founder and CEO, ZOOM+Care
Albert DiPiero, MD, MPH Co-founder and Chief Medical Officer, ZOOM+Care
ZOOM+Care® is creating a better way to get and give healthcare. The Portland-based innovator is the leading provider of on-demand retail and digital healthcare. Zoom® cares for over 200,000 people per year at 36 neighborhood clinics in Portland and Seattle. Zoom provides complete care including urgent care, primary care, specialty care, mental health, telemedicine and more. ZOOM+Care was founded in 2006 by Portland, Oregon physicians David Sanders, MD and Albert DiPiero, MD, MPH. ZOOM+Care was built on the promise of Twice 1/2 Ten® - twice the health, half the cost, ten times the delight. ZOOM+Care has been selected as one of Oregon's most admired healthcare companies for the past four years.
ZOOM+Care has been responsible for many healthcare firsts. Zoom built the first online scheduler with same-day access to more than 1000 daily no-wait appointments; created the innovative neighborhood retail clinic format; invented the Perfect Visit® and Magic Minute™; built the first team-based care organization; helped pass landmark legislation allowing clinics to provide prescription medications and for video medical visits to be paid for by insurance companies; published transparent prices on its website; and offered convenient office hours 365 days a year, in some cases until midnight. For additional information about ZOOM+Care, please visit ZOOMCare.com.
Copyright © 2018 by Zoom Management Inc. ZOOM+Care, Zoom, Twice 1/2 Ten, Perfect Visit, ChatCare are registered trademarks of Zoom Management Inc.