How ZoomCare Works
It's 2020. We have robotic waiters, self-driving cars, and translator earbuds. So why is healthcare still stuck in the technological dark ages? That's the question we've been asking ourselves since the very beginning.At ZOOM+Care, we're taking healthcare where it belongs—into the 21st century. Gone are the days when you'd have to call someone to schedule an appointment, then wait weeks for a visit with your primary care doctor. With us, you get care when you want it, where you want it, and how you want it. We have over 1,500 visits available every day, early mornings and late nights, 365 days a year—just use your computer or smartphone phone to schedule. Don't want to leave the comfort of your couch? No problem! You can connect to a doctor instantly via our ZOOM+Care Chat feature.Long story short, we're creating an experience unlike anything else in healthcare—and it wouldn't be possible without our proprietary technology.
Technology helps us deliver on our promise to be a different kind of healthcare company. It's seamlessly integrated into the ZOOM+Care experience, letting us focus on what's most important: your care.Today, we're taking a look at the tech that powers Zoom's 'waitless' experiences. Read on to discover five ways we're taking healthcare into the future.
From finding love to hailing a ride, we use our phones for everything these days. Why should healthcare be any different? The ZOOM+Care app is just another way we deliver on our promise of friction-free healthcare. It puts the power to feel well in the palm of your hand. Through the app, you can schedule a visit when it makes the most sense for you—right before you leave on vacation, when you need a last-minute prescription refill, or when you want to book a check-up on your lunch-break.
If you've been to a traditional doctor’s office recently, you've probably noticed them interacting with another face during your visit: a computer screen. When doctors are forced to use rigid and click-heavy EMR systems, they have to do a lot of work to ensure that patient notes are accurate. Rather than actively listening to your concerns during a visit, they're busy inputting data.While most doctors have no choice but to document during visits, it can make patients feel isolated. That's why we've built the easiest way to record and read patient care information. Our EMR system is tailored to how we conduct exams, making charting seamless and simple for our providers. It lets them focus their attention on you, rather than the software.Rather than letting it be a barrier, our providers use the EMR as a tool for collaboration with their patients. During your visit, they'll turn the screen towards you, and walk you through everything they're writing in your chart.In short, our proprietary EMR is a total win-win—it eliminates paperwork for our doctors, creating a smoother, patient-centered workflow. It also improves the patient experience by increasing engagement, keeping visits waitless, and improving the overall quality of your care.
Another benefit of our EMR? No matter which ZOOM+Care clinic you visit, your provider will be current on your details—meaning you won't need to repeat yourself each visit. It also lets us centralize your records on our secure, online health portal—AKA your Timeline.Your Timeline puts your health information where it belongs: at your fingertips. You can use it to read your provider's notes, view your lab and test results, and even see your X-ray images. (We call it the Ultimate Selfie™.) Centralized records streamline your experience with ZOOM+Care, giving you ultimate control and flexibility in how you manage your care.
Out-of-town for work? Don't feel like leaving the house? ChatCare lets you connect with a provider to get the help you need—without ever setting foot in a doctor’s office.Our MDs, NDs, NPs, and PAs are trained to diagnose and treat hundreds of common concerns online. Conditions we address via ChatCare include allergic rhinitis, sinus infections, asthma, low back pain, colds, coughs, diarrhea, fatigue, fever, hypertension, insomnia, smoking cessation, UTIs, and more.If you need meds, we can take care of that via chat, too. The best part? ChatCare is just $25. (Or free if you're following up within 7 days of an in-person visit.)
While many healthcare companies have followed in our footsteps, our online scheduling feature was an industry first—it’s how we took the concept of on-demand healthcare to whole new heights!Our scheduler lets you book visits within minutes—you can filter by the type of illness or injury you are experiencing, type of provider you are looking to see, or by clinic location preference. It's that simple.What's more, our scheduling technology eliminates the time and money wasted with traditional phone calls and holds times. As a result, people have quicker access to primary, specialist, and urgent care at all of our neighborhood clinics.