A Visit Receipt summarizes your ZoomCare visit and estimates any remaining charges before insurance reviews your claim. Visit Receipts may be updated with new charges after of your insurer’s review. We post all of your Visit Receipts to your Timeline.
An outstanding balance occurs when your insurance company determines you’re responsible for additional charges for your ZOOM+Care visit. We verify your insurance coverage before you arrive in-clinic, and you pay before you leave. However, once your insurer reviews the claim for your visit, they may retroactively adjust the services' cost.
Common reasons you could receive an additional bill from ZOOM+Care include:
Have benefits or coverage questions? Contact your insurer. For a full billing statement of your visit, email us at email@example.com.
We call your Visit Receipt balance an "estimate" because the total cost of your visit may change after your insurer reviews your claim. We'll email you if the amount you owe changes.
If the amount owed changes, we email you directly. That email will state the new amount owed and will link to an updated Visit Receipt on your Timeline.
We process all charges automatically (within 24 hours) when your bill is adjusted. That way, you can go about your day and not worry about any outstanding balances!
Here are a few common reasons why payments fail:
If you continue to have issues settling a remaining balance, please reach out to your bank for help.
If your preferred payment method expired or has insufficient funds, we attempt to charge any additional payment methods on your account. We do this to quickly settle any outstanding balances, so your account stays in good standing. Outstanding balances may prevent you from scheduling future ZoomCare visits.
Follow these steps to change your preferred payment method:
No, we do not accept partial payments. All payments must be made in full.
For questions about your bill, please email us at firstname.lastname@example.org
Outstanding balances will be processed in 24 hours. If you would like to make a payment immediately, give us a call at (503) 684-8252
Please follow these steps:
We accept most health insurance, including auto and worker's compensation. Check out our full list of accepted insurance here. We don't take Medicare, Medicaid, Tricare, Travel insurance, EPO, or HMO plans. If you don't have insurance, you can pay the full amount yourself.
When you pay at the end of your visit, you will be charged the estimated amount you owe, and your insurance will be billed for the rest. We accept major credit and debit cards, including Health Savings Accounts (HSA) or Flexible Spending Account (FSA) cards. You can also use your Health Reimbursement Account (HRA).
If your insurer covers less than the estimated amount, you will receive a bill in the mail from ZoomCare for the difference.
We accept most insurance, including auto insurance and worker's comp. We don't take Medicare, Medicaid, Tricare, Travel insurance, EPO or HMO plans. If you don't have insurance, you can pay out of pocket. Check out our full list of accepted insurance here.
When scheduling a visit at zoomcare.com or with the iOS App, enter your insurance information when asked, "How will you pay?" Your insurance information will be automatically saved so you can easily schedule visits in the future. Your exact coverage will vary based on your plan. Please call your insurer for more information.
Don't have insurance? No problem, you can pay the full amount yourself. Check out our pricing information here.
If you received a bill from ZoomCare in the mail, it's most likely because your insurer covered less than we estimated when you paid at check out.
To pay your bill:
If you're insured and paid in full, we submit a claim to your insurance company after your visit. It can take weeks to months for your insurer to process the claim. If you've overpaid based on what your insurer covered, we'll reimburse you.
If you think we owe you a refund and haven't seen it, please email our Help Team
Your insurer will send you an EOB (Explanation of Benefits) after they've received a claim for your visit. This is a summary of your visit charges and any amount paid by you and your insurer for the visit. If your insurer covers less than expected, we bill you for the difference.
To find past invoices, go to your Timeline at zoomcare.com or the ZoomCare App.
You’ll find the invoice attached. Your invoice reflects what you paid at the time of your visit. If you receive a bill after your visit, this will not be in your online account.
When you pay after your visit, we use your insurance information to estimate how much you owe. If your insurer covers less than the estimated amount you paid, we charge your card on file the difference. You'll receive an email letting you know you're going to be charged 24 hours before.
If you need to find out your balance or update your card on file to pay, call us at (503) 684-8252. You can also respond directly to the email if you have questions.
Regardless of which clinic you visit, our charges (and refunds) show up on your credit card or bank statement as ZoomCare Lake Oswego or ZoomCare Tanasbourne.
LabCorp is our preferred partner for labs and tests. At ZOOM+Care, most labs and tests are processed at our own lab. For the labs and tests we don't offer, we send your specimen collection to LabCorp. Your results are returned within 48 hours for most tests.
How LabCorp billing works:
If you're in collections, that means we've tried to contact you four times to pay your balance. We mail three invoices to your mailing address on file and call you. Then, we send you to our partner, QuickCollect. After that, ZoomCare can no longer be paid directly, and you won't be able to be seen at ZoomCare until you've paid your bill.
How to pay QuickCollect:
To update your credit card information on zoomcare.com:
Update your credit card using our iOS App:
To update how you want to pay for a bill, email our Help Team.
If you have an Exclusive Provider Organization (EPOs) or Health Maintenance Organization (HMOs) plan, you can get care at ZoomCare if you pay in full. ZoomCare isn't in-network with any EPOs or HMOs. Contact your insurer for more information.
If you've received a refund, it's most likely because your insurance covered more than what we estimated at check out. This could be from a recent visit or a past visit, as insurance payment and refunds can take weeks to months to process.
More questions? Email our Help Team.
We accept major credit or debit cards, including Health Savings Account (HSA) or Flexible Spending Account (FSA) cards. Also, if you have funds in a Health Reimbursement Account (HRA), you can use them at Zoom. We do not accept cash, checks, or money orders.
ZoomCare providers are licensed and specially trained to dispense on-site medications from the clinic, but we are not licensed pharmacies. Because of this, insurance companies will not pay for your meds. The good news is most on-site medications cost less than most pharmacy co-pays, and we can save you a trip to the pharmacy. Half of our medications are $10 or less, and 5 out of 6 are under $20.
Insurance plans won't pay for a simple Sports Physical. You can pay the full amount of $165 yourself. Contact your insurance provider for more information about your coverage.
We can bill Worker's Compensation insurance in Oregon, Washington and Idaho (Colorado coming soon).
To bill your employer's workers' compensation insurance when scheduling your visit:
Note: Your employer can't pay for your visit using their personal or business credit or debit card. In Oregon, ZoomCare must be the first place you get care for your injury or illness. We're not able to bill workers' compensation if you've started your care and a claim with another healthcare provider.