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Visits by Phone


Why can’t I schedule an in-person visit at a ZoomCare clinic?

With the growing COVID-19 pandemic and national shortages of personal protective equipment (PPE), it is imperative–for both your health and safety, as well as the safety of healthcare providers–that healthcare facilities limit in-person contact to only urgent medical needs requiring physical exams, procedures, specimen collections, or imaging. Many other health concerns can be addressed virtually through ChatCare™ or by phone.

So, I can only Chat or schedule a phone call with a provider?

Yes. At this time, ZoomCare will start your care with a phone visit or a ChatCare™ session. During your phone or chat session, the provider will determine if an in-person visit is necessary to complete the care you need, and we’ll work with you to schedule the right kind of visit at one of our clinics.

What if I know I need an in-person exam or procedure?

We still perform in-person exams or procedures when medically necessary. Schedule a phone visit to connect with a provider to determine your next steps.

What if my health issue is an emergency?

If you think you have a medical emergency, please call 911. For serious, urgent issues such as concussions, broken bones, severe lacerations, and more, our emergency room alternative, ZoomCare Super (in Portland, OR), is still accepting patients in-person. We ask that you only utilize our ZoomCare Super services for serious health issues. If you are not in immediate need of emergency-level medical treatment, please schedule a phone visit or chat with our doctors for help deciding what kind of care is best for you.

Who will I be talking to on the phone?

The ZoomCare providers you know and love will be connecting with you on the phone. You’ll find they can be just as welcoming and thorough on the phone as they are in person! We recommend scheduling close to your home in case we need to see you in person.

Can I just walk into a clinic?

At this time, we ask that you do not walk into the clinic to schedule a visit. We understand this is frustrating, so we appreciate your patience and flexibility as we work on delivering the safest and most appropriate care during this pandemic. Please schedule a phone visit and your provider will take it from there!

If I need an in-person visit after my VideoCare™ visit, will I be charged twice?

No. If you are referred to an in-person visit for the same issue on the same day, ZoomCare will only collect one payment.

How much does a Phone Visit cost? Can I bill insurance for a phone call with a provider?

ZoomCare can bill most insurers for medical care delivered over the phone. Contact your insurer and ask about how telemedicine will be covered at ZoomCare.
If you don’t have insurance, a phone visit will cost $49.

Can I schedule a COVID-19 test or COVID-19 treatment over the phone?

We are not currently offering COVID-19 testing to patients and there is no known treatment for COVID-19 at this time. If you’re concerned about COVID-19 exposure or symptoms, please take advantage of our cost-free COVID-19 assessment on ChatCare™.