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Visits by Phone

FAQs

Why can’t I schedule an in-person visit at a ZoomCare clinic?

With the growing COVID-19 pandemic and national shortages of personal protective equipment (PPE), it is imperative–for both your health and safety, as well as the safety of healthcare providers–that healthcare facilities limit in-person contact to only urgent medical needs requiring physical exams, procedures, specimen collections, or imaging. Many other health concerns can be addressed virtually through ChatCare™ or by phone.

So, I can only Chat or schedule a phone call with a provider?

Yes. At this time, ZoomCare will start your care with a phone visit or a ChatCare™ session. During your phone or chat session, the provider will determine if an in-person visit is necessary to complete the care you need, and we’ll work with you to schedule the right kind of visit at one of our clinics.

What if I know I need an in-person exam or procedure?

We still perform in-person exams or procedures when medically necessary. Schedule a phone visit to connect with a provider to determine your next steps.

If I need an in-person visit after my VideoCare™ visit, will I be charged twice?

No. If you are referred to an in-person visit for the same issue on the same day, ZoomCare will only collect one payment.