arrow pointing left
Back to FAQ Topics

VideoCare™

FAQs

How does VideoCare™ work?

Click the VideoCare™ Visit button on our Instant Access portal and log in or register to start your VideoCare™ experience. Once you enter the VideoCare™ queue, we’ll match you with a provider and send you a secure link to join a video chat. Make sure you’re in a private place before you join. You won’t need to download, log in to, or use any software to connect with our providers. Simply click here to get care!

Who will I be talking to during the VideoCare™ Visit?

The ZoomCare providers you know and love will be connecting with you by video. You’ll find they are just as welcoming and thorough virtually as they are in person! We’ll match you up with the right type of provider based on your location and the type of care you need.