How does VideoCare™ work?

Click the VideoCare™ Visit button on our Instant Access portal and log in or register to start your VideoCare™ experience. Once you enter the VideoCare™ queue, we’ll match you with a provider and send you a secure link to join a video chat. Make sure you’re in a private place before you join. You won’t need to download, log in to, or use any software to connect with our providers. Simply click here to get care!

Topic

VideoCare™

How can I download your app?
How do I schedule a visit for my kids?
How do I schedule a visit?
What conditions require an in-clinic visit to be treated?
What conditions are commonly discussed through ChatCare™?
What kind of treatment will I be prescribed over ChatCare™?
How do I know if I'm eligible for an antibody test?
How much do these tests cost?
Are antibody tests credible?
Who will I be talking to during the VideoCare™ Visit?
How does VideoCare™ work?
How do I prevent the spread of COVID-19?
How is COVID-19 spread?
What are the most common symptoms of the Coronavirus (COVID-19)?
Can I wear my own mask into the clinic?
Can I bring a parent, child, or friend with me?
With social distancing in place, do I still come into the lobby to check in?
If I need an in-person visit after my VideoCare™ visit, will I be charged twice?
What if I know I need an in-person exam or procedure?
So, I can only Chat or schedule a phone call with a provider?
Why can’t I schedule an in-person visit at a ZoomCare clinic?
How can I get support for the ZoomCare app on iOS or Android?