So, I can only Chat or schedule a phone call with a provider?

Yes. At this time, ZoomCare will start your care with a phone visit or a ChatCare™ session. During your phone or chat session, the provider will determine if an in-person visit is necessary to complete the care you need, and we’ll work with you to schedule the right kind of visit at one of our clinics.

Topic

Visits by Phone

How can I download your app?
How do I schedule a visit for my kids?
How do I schedule a visit?
What conditions require an in-clinic visit to be treated?
What conditions are commonly discussed through ChatCare™?
What kind of treatment will I be prescribed over ChatCare™?
How do I know if I'm eligible for an antibody test?
How much do these tests cost?
Are antibody tests credible?
Who will I be talking to during the VideoCare™ Visit?
How does VideoCare™ work?
How do I prevent the spread of COVID-19?
How is COVID-19 spread?
What are the most common symptoms of the Coronavirus (COVID-19)?
Can I wear my own mask into the clinic?
Can I bring a parent, child, or friend with me?
With social distancing in place, do I still come into the lobby to check in?
If I need an in-person visit after my VideoCare™ visit, will I be charged twice?
What if I know I need an in-person exam or procedure?
So, I can only Chat or schedule a phone call with a provider?
Why can’t I schedule an in-person visit at a ZoomCare clinic?
How can I get support for the ZoomCare app on iOS or Android?