What conditions require an in-clinic visit to be treated?

Your ZoomCare doctor will chat with you to determine if you need an in-person visit at a ZoomCare clinic to complete your diagnosis and treatment.

Conditions that require an in-person visit:

  • Chest pain
  • new headaches
  • eye problems
  • ear pain
  • cough with fever
  • shortness of breath or wheezing
  • rashes
  • abscess
  • cellulitis
  • skin issues
  • vaginitis
  • complicated UTIs
  • UTIs in patients over the age of 50
  • abdominal pain
  • STI testing
  • pediatric fevers and back pain.



How can I download your app?
How do I schedule a visit for my kids?
How do I schedule a visit?
What conditions require an in-clinic visit to be treated?
What conditions are commonly discussed through ChatCare™?
What kind of treatment will I be prescribed over ChatCare™?
How do I know if I'm eligible for an antibody test?
How much do these tests cost?
Are antibody tests credible?
Who will I be talking to during the VideoCare™ Visit?
How does VideoCare™ work?
How do I prevent the spread of COVID-19?
How is COVID-19 spread?
What are the most common symptoms of the Coronavirus (COVID-19)?
Can I wear my own mask into the clinic?
Can I bring a parent, child, or friend with me?
With social distancing in place, do I still come into the lobby to check in?
If I need an in-person visit after my VideoCare™ visit, will I be charged twice?
What if I know I need an in-person exam or procedure?
So, I can only Chat or schedule a phone call with a provider?
Why can’t I schedule an in-person visit at a ZoomCare clinic?
How can I get support for the ZoomCare app on iOS or Android?