What kind of treatment will I be prescribed over ChatCare™?

ZoomCare Chat providers follow evidence-based guidelines to determine if self-care, medication, or a referral to a ZoomCare clinic is right for you. We require patients to have had at least one visit in the last 12 months in order to get diagnostic and treatment services through Chat.

Self-care: Sometimes, you just need to hydrate and catch up on sleep. We'll send you instructions to get better from the comfort of your home.

Medication: If your ChatCare™ provider thinks you need meds, we'll send the prescription to the local pharmacy of your choice.

In-person visit: We'll let you know if it's best to head to a ZoomCare clinic. You'll be able to schedule a same-day visit while chatting with your providers.



How can I download your app?
How do I schedule a visit for my kids?
How do I schedule a visit?
What conditions require an in-clinic visit to be treated?
What conditions are commonly discussed through ChatCare™?
What kind of treatment will I be prescribed over ChatCare™?
How do I know if I'm eligible for an antibody test?
How much do these tests cost?
Are antibody tests credible?
Who will I be talking to during the VideoCare™ Visit?
How does VideoCare™ work?
How do I prevent the spread of COVID-19?
How is COVID-19 spread?
What are the most common symptoms of the Coronavirus (COVID-19)?
Can I wear my own mask into the clinic?
Can I bring a parent, child, or friend with me?
With social distancing in place, do I still come into the lobby to check in?
If I need an in-person visit after my VideoCare™ visit, will I be charged twice?
What if I know I need an in-person exam or procedure?
So, I can only Chat or schedule a phone call with a provider?
Why can’t I schedule an in-person visit at a ZoomCare clinic?
How can I get support for the ZoomCare app on iOS or Android?