Hey Zoom: How Do I Stay Safe While Exercising My Right to Protest?

Black Lives Matter protest outside ZOOM+Care

Hey Zoom, 

I want to show my support for the Black Lives Matter movement by marching, but I’m worried about COVID-19. Do you have any advice for protesting safely during a pandemic?

Our Chief Medical Officer, Dr. Erik Vanderlip, weighs in with some advice:

That’s an excellent question.

Staying safe and supporting our Black and African American communities are not mutually exclusive endeavors. Police brutality and racism are lethal public health issues that both predate and contribute to COVID-19. Embracing the struggle for racial justice should engender safer, healthier communities for all of us.

The challenge is that, yes—right now, we are in the middle of an unprecedented pandemic. We are seeing a rise in COVID-19 cases within the communities we serve. As we show our support to Black Lives Matter, we can’t sweep the threat of COVID-19 under the rug. In reality, ignoring safety concerns threatens African Americans as much, if not more, as communities of color are more likely to bear the brunt of our shared disregard for public health and safety. A recent study by the Centers for Disease Control and Prevention suggests that racial and ethnic minority groups experience disproportionate risk of illness and death from COVID-19.

There are several things you can do to protect yourself and others if you’ve chosen to show solidarity by protesting or marching. Firstly, don’t go if you’re having symptoms! There is a very real risk of asymptomatic transmission, but the presence of COVID-19 symptoms likely means you’re more infectious. So, if you’re having symptoms, stay home, take care of yourself, and limit others’ risk. As a reminder, the symptoms of COVID-19 include fever, cough, shortness of breath, sore throat, nausea, loose stools, generalized aches and pains, and the recent loss of taste or smell. 

Secondly, wear a mask in public. Prioritize large-scale outdoor gatherings over indoor gatherings, as the risk of transmission is lower in open-air environments.  

Health experts are urging protesters not to sing and shout to reduce the threat of person-to-person transmission. However, I understand how some of these tips can be difficult to follow. If you’re angry and frustrated, you want to express that feeling—and loudly! Because shouting especially raises the risk of transmission, consider ways to either magnify your voice with noise makers or instruments. These can help amplify your message while reducing shouting and vocalizing.  

Finally, don’t forget to wash your hands, wash your hands, wash your hands. Bring along a hand sanitizer that’s at least 60% alcohol-and-gel based. Use it frequently, and avoid touching your face. Masking should also help deter face-touching. Consider using the restroom before going out in public to minimize group bathroom breaks. Avoid sharing drinks, cups, vape pens, pieces of pizza, and water bottles. If you want to wear gloves, go for it—but you may have to change them frequently. Gloves keep the virus from getting on your hands, so if you’re touching your face with your gloves, there’s not much point to wearing them! And remember, gloves are no substitution for proper hand hygiene. You still need to wash your hands after you take the gloves off. 

There are other safety concerns to keep in mind while that aren’t related to COVID-19. We’ve seen many protest-related injuries in our clinics, including sprains, strains from long walks, and burns. When attending a protest or march, wear protective clothing such as long sleeves, pants, and comfortable shoes. Wear things you feel comfortable in that cover, but aren’t too restrictive, in case you come into contact with some hazardous materials.

If you don’t feel safe attending protests or marching, remember that there are many ways to support the Black Lives Matter movement. Meaningful action can take the form of more than marching or protesting. It can mean individual volunteering. It can mean writing a letter to your local representative, signing petitions, joining a task force, donating money, time, expertise, or other resources to groups also fighting for Black Lives Matter.

The best gift you can give a cause is your attention and time. We all have a part to play in the fight for racial justice. While our roles might look a little different, it doesn’t make them any less important. 

Remember what you’re at the protest for. Both COVID-19 and Black Lives Matter are marathons rather than sprints—don’t sacrifice both by burning yourself out. We’re going to need everyone’s efforts in the coming months and years to see our communities achieve the health and safety they deserve.

Have a question for one of our providers? Write us at marketing@zoomcare.com.

Coping with Job Uncertainty during COVID-19

Workers in every industry are feeling the COVID-19 crunch. More than 30 million people have filed unemployment claims since March—almost a quarter of the American workforce. Regardless of whether you still have your job, employment changes can bring up difficult emotions. It’s important to be patient with yourself and preserve your mental health. Here are some helpful tips for coping during this difficult time.

How to cope with ‘layoff survivor’s guilt’ and get back to normal

Survivor’s guilt” occurs when people survive something many others don’t. Survivors of life-threatening events often experience this, but researchers have also seen it in people kept after a round of layoffs. If you weren’t let go, you may experience thoughts like, “Why did they choose me?” You may even feel personally responsible for your co-workers losing their jobs. These thoughts can be confusing, but try to stay grounded and realistic.

Remember: it’s not about you. 

It’s important to remember that your co-worker’s layoff wasn’t related to their performance. It also isn’t a sign of your value in relation to theirs. Layoffs are strictly business decisions that are out of your control, especially during COVID-19. You can feel empathy, but remember that feelings of personal responsibility or self-blame aren’t useful. Layoffs are about much more than one person.

Look inward.

It may also be a good time to take stock of where you’re at in your career trajectory. Is this the right job for you at this moment? If so, what kind of growth opportunities will these layoffs create for you, such as new projects, or managerial opportunities you didn’t have before the crisis? Try to find the silver lining in this situation and make the most of it.

Reach out for help. 

You also don’t have to navigate these feelings by yourself. Talk therapy is a helpful resource in making sense of layoff survivor’s guilt. Many employers offer Employee Assistance Programs, which offer counseling benefits. It may be worth reviewing your current benefits package to see if these resources are available. If not, don’t hesitate to reach out to close friends and family to help process your emotions.

Be healthy. 

Try to keep a healthy routine and lifestyle during this stressful time. Make sure you’re getting enough sleep, exercise, water, and nutritious food. Also, get outdoors when you can. Remember that this crisis will pass, and your friends who lost their jobs will recover.

Preserving mental health during unemployment

If you’ve recently lost your job, it’s natural to feel your mind racing and switching into survival mode. Try to slow your thinking and focus on preserving your mental health. There are several strategies that can keep you centered during this challenging time.

Keep your cool.

It’s important to stay calm after a layoff. Avoid jumping into a frenzied job search. Focus on mindfulness and being in the moment. Go for a long walk or run in your neighborhood. Bake something delicious. Spend a weekend in the wilderness. Whatever you need to do to unplug and reset will help set you up for success.


Tend to your emotions. 

Researchers have found that tending to your emotions after a layoff is more effective than jumping into job searching right away. You’ll have plenty of time to refresh your resume and reach out to LinkedIn contacts when you’re ready. Putting your emotions on the back burner and searching for a new job out of panic may not get you the results you’re looking for. Take time to process.

Again, it’s not about you. 

Just like for those experiencing layoff survivor’s guilt, remember that this decision wasn’t about you. Your manager took many different factors into consideration. They don’t think any less of you or your contributions. Your job loss also doesn’t mean you have less value than your co-workers who kept their jobs. Their jobs may fill more urgent needs for the business’s survival right now, but that has no bearing on your value as a person. Take solace in knowing that this pandemic was out of your control and that you can rely on your experience to land another great position.

Trust the process. 

After you’ve recharged and connected with your emotions, jump into the job hunt—with a healthy dose of patience and trust. COVID-19 is still affecting many businesses, and there are record numbers of unemployed workers. Remember that millions of people are in your exact position, and the best thing you can do is stay confident and persistent. You may experience rejection along the way, and that’s okay. Don’t lose sight of your value and worth as an employee, and trust that you’ll emerge from this layoff just fine.

How ZOOM+Care can help.  

If you’ve recently lost your job, or you’re feeling layoff survivor’s guilt, ZOOM+Care can help. Set up a visit with one of our on-demand mental health specialists today. We also offer virtual visits through VideoCare™ if an in-person visit isn’t the best fit for you.

ZOOM+Care’s on-demand mental health specialists give great guidance and help you plug back into your life, giving you tools to feel better on your own. They can also help with medication management, and give counseling referrals if needed.

Direct Admit: Another Way ZOOM+Super Helps You Avoid Cost and Hassle of the ER

There are three inevitable truths about going to the Emergency Room:

  1. You’re going to be waiting to see a doctor. And waiting. And waiting. Possibly for a very long time. 
  2. You’re not getting out of there without a hefty bill and a paperwork-induced headache. 
  3. Nine times out of ten, the ER experience is more painful than the injury that sent you there.

Luckily, the Emergency Room isn’t your only option for serious care. Enter ZOOM+Super: ZOOM+Care’s ER alternative. Staffed with board-certified emergency physicians, Super can handle many of the reasons folks go to the Emergency Room: broken bones, x-rays, severe abdominal pain, and much more. 

Compared with a typical Emergency Room, ZOOM+Super is affordable, fast, and stress-free. In most cases, patients can get in and out in 60 minutes or less. (Stack that against the 2 hours and 16 minutes it takes for a typical ER visit.) Even better? The average cost of a Super visit is $410—a whole lot less than the $2,096 they can expect to pay elsewhere.

While ZOOM+Super can treat 80% of the reasons that adults and kids go to the ER, sometimes, patients do need to go to the hospital—typically for procedures like appendectomies. When that happens, we can help them avoid the high cost and hassle of the ER by arranging a direct admission to the facility of their choice.

Our direct admit program helps patients bypass the hospital Emergency Room altogether, and can make a painful situation a lot less stressful.

To highlight this unique benefit of ZOOM+Super, we had a socially-distanced sitdown with Dr. Daniel Tseng, a leading Portland surgeon who frequently operates on Super patients at Legacy Good Samaritan Medical Center.

Dr. Daniel Tseng

1. HI, DR. TSENG. THANKS FOR TAKING THE TIME TO SPEAK WITH US. COULD YOU TELL US A BIT ABOUT YOURSELF AND YOUR MEDICAL PRACTICE? 

I completed my training at OHSU in 2006. I did a two-year fellowship in minimally invasive surgery. I’ve been in practice for 14 years. My specialty group practice is called Northwest Minimally Invasive Surgery, and we are affiliated with Legacy Good Sam and Providence St. Vincent. Our objective is to serve our local community by providing minimally invasive surgery to patients in the Portland area.

2. THAT’S INTERESTING. WHAT IS MINIMALLY INVASIVE SURGERY? WHAT’S THE BENEFIT TO PATIENTS?

It’s when you do traditional general surgery through a very small incision. I can do 95% of surgeries through incisions that are less than ½ inch in size. There are several incisions that I use; a lot are done through the belly button. The main benefits to minimally invasive surgery are less pain associated with the smaller incision, very small scars, a shorter hospitalization, less risk for infection, and a faster recovery and return to work. It’s done often as an outpatient surgery, meaning you don’t have to spend the night in the hospital.

3. HOW OFTEN DO YOU SEE SUPER PATIENTS AND WHAT FOR?

Gallbladders and appendixes are the two most common surgeries we do for Super patients. We’re also seeing more hernias, which could be work related or due to heavy activity and lifting. I see about one or two Super patients per week. I share a call schedule with my partner, Dr. Jeff Watkins, and some other general surgeons at Legacy Good Sam, and so whoever is “on call” will see the patients referred from Super.

4. HOW DOES IT WORK WHEN SUPER SENDS A PATIENT TO YOU FOR SURGERY?

The patient is seen by the Super provider, who takes the patient’s history, does a physical exam, and orders any lab tests or imaging (ultrasound or CT are commonly done to diagnose appendicitis). Once the diagnosis is confirmed, then the Super provider either calls our office or sends us the patient through the Legacy transfer center. We try to do the surgery as an outpatient procedure and send the patient home on the same day. Depending on the time of the day and the operating room schedule at Legacy Good Sam, it can take as little as one hour or up to half a day. The last patient that Super sent me – I took the patient into the OR within an hour.

5. WHAT DO YOU LIKE ABOUT SUPER’S CARE MODEL? HOW DOES IT HELP PATIENTS?

There’s a convenience factor. It’s more convenient for these patients to be seen at ZOOM+Care. They can be seen the same day vs. having to wait weeks to see their primary care doctor. From my perspective being able to skip the Emergency Room is the biggest benefit of Super. Having all the patient’s labs and imaging already completed is really helpful as the accepting surgeon.

6. THANKS, DR. TSENG. WE’RE GRATEFUL TO PARTNER WITH GREAT DOCTORS LIKE YOU. 

You’re welcome!

We hope you never need ZOOM+Super, we’re here for you if you do. A visit is just a few clicks away, always

Virtual Orthopedics? Here’s What Using VideoCare™ for Specialists Is *Actually* Like.

If there’s one sentiment we hear a lot lately, it’s “Thank God for the internet.” Whether it’s keeping us connected or keeping us sane, tech is truly the hero of quarantine.

Thanks to apps like Facetime and Zoom Conferencing (we call it “the other Zoom” around here), we’re able to see the smiles of our family, friends, and co-workers. Video games allow us to escape reality and explore new worlds from our couch. And while we highly recommend non-virtual activities such as reading a book or going for a jog, platforms like Netflix give us instant access to a lifetime’s worth of entertainment.

That said, even the internet has its limits. Certain things—such as seeing your orthopedist—are impossible to do virtually.

Or are they?

While telehealth can’t replace physical exams and necessary testing, you’d be surprised by what ZOOM+Care specialists can diagnose and treat virtually, through VideoCare™. We offer several specialist services online, including dermatology, women’s health and gynecology, mental health, podiatry, orthopedics, and more.

As with anything new, we realize that “virtual orthopedics” sounds a little (er, totally) odd at first. To give you a better understanding of what seeing a specialist through VideoCare™ is like, we sat down with two ZOOM+Care providers: Shannon O’Brien, an MD on our Orthopedic team, and Lisa Taulbee, an ND on our Women’s Health team. Read on for some A’s to your most burning virtual care Q’s:

Hi Shannon and Lisa! Many are familiar with the use of telemedicine for common medical issues such as fevers and sore throats. However, few know that specialty care, including gynecology and orthopedics, can be delivered virtually. Can you give us a few examples of reproductive health and orthotropic concerns that can be addressed and monitored through telemedicine?

LISA: There are several concerns related specifically to women’s health that are well-suited to telemedicine. Patients can obtain refills of birth control pills quickly through this route. We can also safely treat a few infections that are common for patients, including yeast infections and urinary tract infections. Telemedicine is also a great way to discuss any questions someone might have about starting contraception like IUDs, or to address health conditions such as endometriosis or PCOS that they may have already been diagnosed with.

SHANNON: Video visits are best utilized (at least so far) to do follow up checks, like range of motion, progress with therapy. It is not good for initial visits for back pain, knee, or shoulder complaints. For those, I need to palpate and feel things.  

Dr. Shannon O’Brien

Gynecological and Ortho concerns often require in-office exams. What happens if a concern can’t be addressed virtually?

 LISA: If a provider feels that a patient requires additional evaluation, say for someone who is experiencing pelvic pain, we can refer them to the clinic for an exam with one of our women’s health providers.

SHANNON: I have asked patients to come in for an in-person visit, and so far have not had anyone refuse.

Outside of keeping people safe during COVID-19, what are some advantages of virtual care? Is there anything that excites you about this brave new world of telemedicine? 

LISA: I think the biggest advantage of virtual care is its convenience. It is so easy to make an appointment and then be “seen” in the comfort of your own home—no need to battle traffic or even change out of your pajamas to access care.

SHANNON: I think it would be a good way to connect people who live remotely to doctors. I lived in Alaska, and there are remote communities that do not have a licensed practitioner at any level for hundreds of miles. I think it would be a good option for people who cannot come in for in-person visits.  

Dr. Lisa Taulbee

A lot of people hear “virtual gynecology” or “virtual orthopedics” and think, “Huh? How on earth does that even work?” What is one thing that might surprise people about the experience?  

LISA: Gynecology is about so much more than just a pelvic exam! Our Women’s Health providers can address many areas of health with their patients. We discuss contraception, sexual health, chronic conditions that may benefit from lifestyle changes, preventative health measures, in addition to any pelvic concerns that a woman may have. And many of these issues can be addressed through telemedicine alone.

What are some differences between an in-person visit and a virtual visit at ZOOM+Care? What are some similarities? 

LISA: These types of visits are identical to each other other than the ability to perform physical exams. Even if a patient really does require an in-person visit, we can significantly decrease the amount of time that they need to be in the clinic by collecting all of the relevant information before a patient leaves their home.

SHANNON: Both visits allow one on one attention, and the history portion is no different. The differences come with the physical exam component. Virtual care is good for patient teaching, but it’s difficult to replicate a good knee or shoulder exam. I can’t get x-rays, put on or remove a cast, fit cam boots or braces, either. 

Your Biggest COVID-19 Antibody Testing Questions, Answered

“Did I really have COVID-19?”

The answer to that particular question may lie in antibody testing. However, it’s important to understand that these tests don’t hold all the answers. 

Antibody tests detect the presence of coronavirus antibodies. If you’re following the news, you may have heard them touted as an indicator of immunity—and a vital tool for reopening the US economy. Unfortunately, the science around both these claims is still murky.  

Larger questions, including whether antibodies confer immunity, will take longer to answer. We have high hopes that positive antibodies will protect folks from future infections, but—until we have all the facts—we won’t know their full value.

So, what’s ZOOM+Care’s stance on antibody testing?

We want to be completely transparent: At this time, we don’t know if a positive antibody test confers immunity to COVID-19. However, ZOOM+Care still believes the tests are important and valuable. To help you understand the benefits and limitations of antibody testing, we’re answering your biggest questions below: 

First off, what are antibodies? 

Antibodies are specialized proteins created by the immune system.

When a foreign invader such as COVID-19 infiltrates the body, the immune system mounts a general attack to combat the virus. But eventually, the body creates an individualized attack by sending out large, Y-shaped proteins, called antibodies. Antibodies “recognize” viruses, bacteria, and infected cells, and target them precisely. 

Antibody tests detect these molecules.

What is a coronavirus antibody test?

The coronavirus antibody test is a blood-draw test. It looks to detect lgG antibodies developed by the body to fight COVID-19. At ZOOM+Care, we use an FDA EUA (Emergency Use Act) antibody test, processed through LabCorp.

What does a positive antibody test mean?

While not perfect, a positive antibody test represents a high probability that you were exposed to COVID-19—even if you never showed symptoms of the virus. 

What about a negative test result? 

A negative test can mean a couple of things, actually. 

Firstly, it can mean you were never exposed to COVID-19. It can also mean you were exposed, but your body did not produce enough antibodies to be detected. Finally, a negative test could mean your body needs more time to produce antibodies after exposure to the virus. 

Can an antibody test detect an active coronavirus infection?

Nope! An antibody test is not meant to detect an active COVID-19 infection.

If you are experiencing symptoms of coronavirus, you may be eligible for COVID-19 testing at ZOOM+Care. 

If I have antibodies, I’m immune, right?

Not necessarily. The presence of antibodies only indicates that someone has had COVID-19, but it does not guarantee that a person is immune. That’s because we don’t know how immunity to the virus works yet. At this time, we have no clear idea of what the presence of antibodies means for long-lasting—or even short-term—immunity.

While it’s simply too early to know if a positive antibody test confers immunity to COVID-19, there is hope: Most infectious disease experts think it’s likely COVID-19 does induce some degree of resistance. 

So, what are the benefits of antibody testing?

Even if they can’t determine immunity at this time, antibody tests are still useful. They can provide you with peace of mind by helping you understand if you’ve been exposed to the virus. 

After testing positive for antibodies, you can even donate your plasma to studies looking for treatments. 

Secondly, antibody tests may be a potentially valuable tool for public-health officials. They can help researchers understand how the virus spreads, how deadly the virus is, and how many people have come into contact with it. 

How do I qualify for antibody testing?

Our doctors can determine if you are eligible for antibody testing. However, in order to receive testing, you must be symptom-free for at least ten days.

What type of antibody test does ZOOM+Care use? Is it accurate? 

At ZOOM+Care, we use an FDA EUA (Emergency Use Act) antibody test, processed through LabCorp.

LabCorp’s platform detects IgG antibodies to the COVID-19 virus. They use Abbott Architect as the primary testing platform to detect IgG antibodies to the COVID-19 virus.

This particular test is very accurate. Current EUA approval requires all antibody tests to accurately identify at least 90% of positive cases and 95% of negative cases.

To learn more about the type of antibody test we use at ZOOM+Care, check out our COVID-19 antibody testing FAQs.

How do I get tested at ZOOM+Care?

First, you must speak with a ZOOM+Care provider, either virtually through VideoCare™ or by scheduling an in-person or phone visit at a Zoom clinic near you. They will ask you questions, then order the test for you, depending on your past symptoms. Results are usually available within one to three days.

Schedule AN AnTIBODY TEST Now

May Is Mental Health Month. Here’s What We’re Doing to Support Mental Healthcare during COVID-19.

May marks Mental Health Awareness Month. With the current climate exacerbating feelings of isolation and loneliness, it’s more important than ever to raise awareness about mental illnesses—and break down the stigma surrounding them. Here’s what we’re doing to make mental healthcare more accessible, convenient, and judgment-free, both in the age of COVID-19 and beyond.

Remember back in February, when coronavirus was little more than a distant anxiety, quickly brushed aside? The days when COVID-19 was an excuse to make memes about toilet paper shortages and “working from home?”

Then, remember when things started to get real? When slowly but surely, the seriousness of the situation set in—and the anxiety got harder to laugh off and push aside?

Now, as the weeks (nay, months) of stay-at-home orders drag on, the drumbeat of stress and uncertainty grows ever-louder. Faced with so many unanswerable questions, many find themselves ruminating, feeling hopeless, and, ultimately, depressed. 

What you’re feeling is normal.

You’ve heard it a hundred times, but it bears repeating: it’s okay to not be okay right now. If you’re feeling down, know that you’re not alone. Whether it’s due to job loss, economic uncertainty, or general worries about health and safety, people across the country are experiencing historic levels of depression and anxiety.

According to recent polls from the Kaiser Family Foundation and the Benenson Strategy Group, nearly half of Americans say the coronavirus has harmed their mental health. What’s more, calls and texts to crisis helplines are surging, reporting anywhere from a 40 to 1000 percent increase in volume. 

One thing is clear: The current crisis has brought to light the need for improved access to mental healthcare. 

How ZOOM+Care can help, now and in the future

We want to make mental healthcare accessible, easy-to-use, and stigma-free.

Under normal circumstances, approximately 1 in 5 adults in the U.S. (46.6 million) experience mental illness in a given year, according to research from the National Alliance on Mental Illness. Of those 46.6 million, only 41% will seek help due to social stigma concerns and long wait times. Even fewer will get the treatment they need.

With COVID-19 pushing more people to seek care, our mission is more critical now than ever.

ZOOM+Care = a stigma-free zone 

One silver lining of the COVID-19 pandemic? The crisis has sparked concern for the wellbeing of our entire nation, helping to normalize conversations around mental health. As more people speak openly about their struggles with anxiety and depression, stigma starts to erode.

That said, there’s still a long way to go. Stigma is deeply rooted in our society, and many mistakenly believe that mental health conditions are a sign of personal weakness, or that people should be able to control them without help.

ZOOM+Care’s philosophy is that mental illness is no different than any other medical illness. There’s no shame in seeking counsel, guidance, and support. As Dr. Erik Vanderlip—Zoom’s Chief Medical Officer, as well as a board-certified psychiatrist—says, “Just like you’d go to the doctor for a sprained ankle, you can see a Mental Health Care professional for an assessment.”

Improving access to care

Beyond eliminating stigma, ZOOM+Care strives to make mental healthcare ultra-accessible.

We reduce long wait times and irritating loopholes by offering on-demand visits without a referral. We also give you choices for how you want to see a doctor: you can start your mental health journey in person, or virtually through VideoCare™. You can even use ChatCare™ to refill or manage your medications in between visits. 

What’s more, ZOOM+Care supports a whole-person approach to care.

“Getting mental healthcare shouldn’t be difficult, especially right now,” says Dr. Vanderlip. “We’ve built extensive bridges between our everyday healthcare services and our mental healthcare services. We have a ‘no wrong door approach’—you can schedule directly with our mental health team, or you can start your journey through our daily care offering. It’s all private, and it’s all in your control.” 

Empowering patients towards total health

Lastly, we believe in empowering patients with knowledge and giving them the tools they need to take control of their mental health. 

“The goal of our Mental Health Services is to provide great guidance and advice so that patients can plug back into their lives. We want to give them the tools to feel better on their own,” says Dr. Vanderlip.

“But whenever they feel stuck, they can reach out. We’re all about empowering people to make decisions about their mental health. In many ways, we’re just copilots—the patient is the one in control.” 

To borrow the words of Dr. Vanderlip, we could all use a copilot right now. If you or someone you know is struggling with anxiety and depression, we’re here to help. Schedule a visit today. Curious about what conditions we treat (and how we treat them)? Learn more about what to expect from a ZOOM+Care Mental Health visit.

Meds Delivered to Your Door? Meet the Team That Makes It Happen.

At ZOOM+Care, we want to meet people where they are—which, given the current moment, can be kind of tricky. Luckily, we have ways of putting the care (and the prescriptions) you need in the palm of your hand. Enter ZOOM+Care’s Pharmacy delivery program: If you can’t make it to us, we can fill your prescription at our central pharmacy, then ship the meds directly to your door. Easy, right?

But, like most things that look simple from the outside, putting them into practice is another thing altogether. A lot of hard work goes into making our pharmacy program feel frictionless for our patients—especially right now. 

The COVID-19 pandemic has put enormous strain on our nation’s healthcare system, ZOOM+Care included. While the most immediate impact is on our clinics, our pharmacy and delivery programs are feeling it, too. Our pharmacy team is on the front line every day, working hard to keep these essential services up and running.

As part of our continuing series on ZOOM+Care’s frontline workers, we sat down (virtually) with our three members of our fabulous pharmacy team: Lisa Willinger, Mallory Kempton-Hein, and Megan Sorenson. Read on to learn more about ZOOM+Care’s Pharmacy and its Delivery program, the new challenges the organization faces due to COVID-19, and how they’re adjusting to pharmacy life during the pandemic.

Hey ladies! So, before we get into it—how are you holding up?

MALLORY: I am doing good, all things considering! Besides the drastic increase in doing puzzles, I am trying to keep my routine as close to normal as possible.

ZOOM+Care pharmacist
Mallory Kempton-Hein, Pharmacist

For those who don’t know, can you tell us a little bit about ZOOM+Care’s pharmacy and home delivery service? 

LISA: ZOOM+Care Pharmacy serves two distinct functions. We pre-pack medications in unit-dose bottles for all of our clinics and serve as consultant medication experts for our providers. We also have a fully-functional retail pharmacy with home delivery service available to all patients, including employees. We take most insurances and offer low cash prices to those patients who either do not have prescription insurance or are out of network. Most prescriptions are filled and shipped within one business day, offering a very convenient service to patients!

What, if any, new challenges do you and pharmacy staff face due to COVID-19?

MEGAN: One challenge the pharmacy staff is facing is to make sure we are keeping a 6 feet distance from one another while continuing to serve our patients and support our providers and crew out in the clinics.

What role does Zoom’s Pharmacy Home Delivery play in the COVID-19 outbreak? 

MALLORY: Zoom Pharmacy is trying to support our patients by encouraging social distancing and delivering her prescriptions directly to her home. This way, our patients can stay home and prevent the spread of COVID.

Do you think the pandemic will change the way we get our medications in the future? 

MALLORY: I think this pandemic has changed how we think about using delivery for all items, including medication. This pandemic has pushed people to move to a home delivery method, but being able to avoid long lines and waiting at the pharmacy is a convenience for our patients now and in the future.

ZOOM+Care pharmacist
Lisa Willinger, Pharmacist

 What is a typical day for you like before coronavirus? What are your days like now?

 MEGAN: For us, our workdays are very similar—except there’s no traffic to and from work. 

Unlike many ZOOM+Care employee’s, the pharmacy staff is unable to work from home. Can you describe the mood amongst your team?

LISA: There are definitely days we wish we could work from home, but overall the team’s morale has been great. My coworkers have really stepped up to take on extra projects and tasks to support each other during this time. 

What’s your favorite activity or practice to keep the COVID blues at bay?

 MEGAN: I’ve been walking my dog while listening to some podcasts, watching shows/movies, and catching up with family and friends via FaceTime. 

What are you doing to cope with stress and anxiety right now?

MEGAN: I’ve been running outside to cope with my stress and remind myself this won’t last forever.

Any advice on how to help/support medical and pharmacy workers during this time?

MALLORY: We are here to help you, and with healthcare stretched thin right now, please be patient and understanding. Also, please stay home!

If you could tell the general public one thing right now, what would it be?

LISA: I would like to say thank you to everyone out there who has continued to be patient and kind despite the stress and uncertainty of COVID. I have seen so much compassion in the world the past few months that it makes me very optimistic for the future. 

ZOOM+Care pharmacy tech
Megan Sorenson, Pharmacy Technician

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit?

MALLORY: My proudest moment has been seeing Emma’s on the frontlines. It has been so inspiring to see them put their own needs and concerns about COVID aside to take care of our patients. 

My favorite question: What’s the first thing you’re going to do when all of this is over?

LISA: My fiance and I had one of the many wedding casualties of the season, so we are definitely going to have a big wedding reception when this all blows over! I am also itching to go to an outside concert or festival. Oh, and karaoke. Definitely karaoke.

ZOOM+Care home delivery

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

#TogetherWeZoom: Join Us in Celebrating Our Frontline Heroes

COVID-19 frontline worker
Jennifer Morris works the front line for ZOOM+Care.

Welcome back to #TogetherWeZoom, a series dedicated to the people who make what we do possible.  As the COVID-19 outbreak continues, we would like to honor ZOOM+Care’s front line. To highlight the important work our providers and clinic associates are doing during the pandemic—and to learn more about the extraordinary challenges they face every day—we’re dedicating this series to them for the time being. (You can check out PART ONE here. )

For this week’s #TogetherWeZoom, we spoke to  Jennifer Morris: a PA-C on our Urgent and Primary Care Team. Read on to learn about her proudest moment on the job since the pandemic hit, how she’s adjusting to the “new normal,” and what she’s going to do when all of this is over. 

Hi Jennifer! Thanks for taking the time to speak with us today. So first off, given the moment, how are YOU feeling? 

At the moment, I’m doing well. I’m happy to be employed, healthy, and able to serve our patients. 

Can you tell us What challenges you and the ZOOM+Care are staff face daily?

Some of our greatest challenges come from dealing with change every day. As an organization, we are rapidly adapting by adding new products such as PhoneCare , VideoCare, and expanding ChatCare . Change is difficult for people in the best of times, but our rapid changes require a great deal of fortitude, grace, and patience. Another challenge is managing patient and staff anxiety and fears around illness symptoms, potential exposure to COVID-19, staying well, concerns for the future, and this new “normal”.

What was a typical day for you like before coronavirus? What are your days like now? 

Before the coronavirus outbreak, I saw all of my patients in-person, in the clinic. Currently, I am a VideoCare™ provider, which is an effective and sustainable option for both our patients and me. By using VideoCare visits, we can maintain social distancing protocols and conserve PPE. I’ve found that most things can be diagnosed and treated via VideoCare

Outside of work, before coronavirus, I was seeing friends, going to concerts, entertaining at home, etc. Not so much anymore!

What precautions do frontline workers have to take when clocking off and going home?

We have to think about whether or not it is a good idea to go to the grocery store or get takeout on the way home.

Every outing is a potential exposure point, and we cannot get sick now. Our patients need us to provide care, our colleagues need us to keep people out of the ERs unnecessarily, and our families depend on us. 

Can you describe the mood amongst the ZOOM+Care staff?

 The mood is mixed and varies by the moment, or by the day. There was a great deal of anxiety until we started providing the majority of visits by video, phone, and chat.

Since adding those services, we are more comfortable coming to work as we do not have so many concerns about possible exposure.

How is the staff coping with the potential shortage of PPE? 

We’re doing okay for the time being, but it is worrisome. We simply cannot provide care without adequate PPE. 

What’s your favorite activity or practice to keep the COVID blues at bay? 

I’ve been walking a lot with my (very sweet) dog, catching up on reading, watching movies, working in my yard (tearing out overgrown plants and weeds is a good way to relieve tension), and connecting with friends and family via phone (actual conversations, imagine that!) 

What are you doing to cope with stress and anxiety right now?

Deep breathing and taking it all in stride are my two best strategies. Also, just remembering that we will get through this and come out the other end better and stronger. 

Any advice on how to support medical workers during this time?

Everyone requires different things to feel supported. It seems the universal asks are:

  • Feeling heard through active listening, having a positive and encouraging workplace. (A kind word and acknowledgment of someone’s efforts go a long way.)
  •  Colleagues staying calm in the face of fear and anxiety. 
  • Colleagues stepping up to cover a shift, and/or colleagues taking on extra tasks to lighten someone’s load.

What’s the first thing you’re going to do when all of this is over?

Party! Spend time with my friends and family, go to the movies, and plan a trip.

If you could tell the general public one thing right now, what would it be? 

Please stay home and stay safe, not only for yourself and your family but for the well-being and health of others. If you are sick, do not go out or go to work. (This also applies to when this is over, and for ANY illness).

The pandemic will end, and when it does, you can have a huge party and celebrate with your neighbors, family, and friends. Life will return to normal—just be patient. 

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit? 

I am so proud of our company’s response to all of this. The staff at ZOOM+Care have stepped up and worked together to support each other, our patients, and the community. The team here have worked miracles to expand ChatCarequickly, and add phone and video visit service lines. We quickly mobilized a COVID-19 testing pilot and have begun testing our high-risk patients. I’ve been amazed at the support and flexibility of our staff. It has been truly inspiring!

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

3 Ways to Get Frictionless Healthcare during COVID-19

VideoCare is virtual healthcare from ZOOM+Care

As the coronavirus outbreak unfolds, our commitment to providing high-quality care has never been greater. The CDC recommends using virtual healthcare to avoid exposure and help curb the spread of COVID-19. For the time being, we’re asking our patients to start their care by connecting with a provider through one of our virtual telehealth options.

For 14 years, ZOOM+Care has challenged the status quo of healthcare by offering radically convenient access to primary, urgent, and specialty services. We’ve given our patients care where they want it (in their neighborhoods) and when they want it (same day, on demand). Now, with the expansion of our telemedicine services, we have more choices for how you want to receive your healthcare: in-clinic, or virtually through ChatCare™, PhoneCare™, or the newly-launched VideoCare™.

We know navigating the world of virtual care can be overwhelming at first, but don’t worry—no matter how you choose to see a doctor at ZOOM+Care, the experience is always an easy one. Keep reading to discover three ways to get frictionless healthcare through Zoom:

#1: ChatCare 

Feeling not-quite-right, but not sure what’s ailing you? ChatCare™ is the perfect place to start. For just $25, our providers can diagnose and treat dozens of common injuries and illnesses online.

While ChatCare™ can’t handle everything (Real talk: it’s really hard to get stitches through text message), our docs can address issues like allergies, sinus infections, asthma, colds, coughs, fatigue, fever, UTIs, and more. For concerns with visible symptoms, you can even send photos to our providers. 

Chat Now 

New to ZOOM+Care, or needing more comprehensive treatment? ChatCare™ might not be the best option for you. Which brings us to…

#2: VideoCare ™ 

Nothing can replace seeing a doctor face to face, but what happens when you’re sheltering in place? Enter VideoCare™: an easy, affordable way to have a visual conversation with a doctor—without leaving your house. 

Similarly to ChatCare™, VideoCare™ lets you have a real-time convo with a provider who can discuss, diagnose, and even prescribe medications for your health concerns. 

Now you might be asking, “Why VideoCare™? Can’t I just use Chat?”

Compared to ChatCare™, Video offers a much more comprehensive experience—it allows our doctor to examine both the visible and auditory signs of your health concern. Due to its more personal nature, VideoCare™ is the perfect choice for first-time patients and those seeking treatment for chronic ailments and preventative care, and even specialty concerns.

Wait, I can see a specialist through VideoCare™?

That’s right! You don’t have to put your speciality care on hold for COVID-19. Thanks to VideoCare™, you can visit with a ZOOM+Care specialist face to face—virtually.

Currently, we offer video visits for Dermatology, Gynecology, Orthopedics, Podiatry, Internal Medicine, and Mental Health.

What about meds?

We can prescribe (and even ship!) medications to you through Video, as needed.

Even if it’s outside of regular business hours, our VideoCare ™ doctors can help. We have providers available from 7 a.m. – 7 p.m. on weekdays, and 8 a.m. – 6 p.m. on weekends.

Most insurances cover video visits the same as a visit to a clinic, so standard copays and deductibles apply. If you’re uninsured, VideoCare™ starts at just $75!

Start Your Video Visit 

Virtually Seamless Virtual Care

While virtual care can’t replace physical exams and necessary testing, our telehealth options offer unparalleled continuity. If you start a VideoCare™ visit and still need to see a doctor in person, we’ll make sure you have a seamless transition. We’ll schedule your appointment at a nearby ZOOM+Care, and won’t charge you for the extra visit. Your in-person appointment will pick up exactly where the virtual one left off. 

It’s safe and secure, too. 

We value your privacy above all else. VideoCare™ visits are sercure, private interactions between you and your ZOOM+Care provider. They take place through HIPAA-compliant video and do not capture any personal or identifiable data.

#3: A PhoneCare™ & in-person visit

Due to COVID-19, we’re seeing most of our patients virtually. However, we’re still here to deliver care the old-fashioned way: face to face, in the flesh, with a smile. (Even if you can’t see the smile under our masks—it’s there. We promise.)

If you think you need to see a doctor in person, start with a PhoneCare visit. Your cooperation helps us control patient volume at our clinics and prepare protective equipment to keep you safe.

Over the phone, your doctor will discuss your symptoms and determine if you need to come into a clinic. If so, we’ll book you at a nearby ZOOM+Care and waive the cost of your phone appointment. 

And even though times are weird, your in-office visit will be the same waitless experience you’ve come to expect—no sitting in the lobby, no lines, and no extra trips to the pharmacy.

WE KNOW THINGS AREN’T NORMAL RIGHT NOW, BUT WE’RE STILL HERE DOING WHAT WE NORMALLY DO: PROVIDING YOU WITH BETTER CARE, FASTER. (WHETHER IT’S THROUGH VIDEO, CHAT, PHONE, OR AT OUR CLINICS.) GET CARE NOW. 

#TogetherWeZoom: Join Us in Celebrating Our Frontline Heroes

ZOOM+Care Covid-19 frontline
Danielle Almony works the front line at our clinic in Ballard, WA.

Right now, the world is at war. But the enemy is a virus, not a country—and our heroes are not enlisted persons. Instead, they are soldiers of another kind: doctors, nurses, pharmacists, clinic associates, caregivers, grocery store clerks, small business owners, and city workers. Every day, they sacrifice their health for the health of our community; they endure long hours in personal protective equipment to give us the services we still so desperately need.

As the COVID-19 outbreak continues, we would like to honor ZOOM+Care’s front line. To highlight the important work our providers and clinic associates do—and to learn more about the extraordinary challenges they’re currently facing—we’re dedicating our next few #TogetherWeZoom posts to them.

First up, we spoke to Danielle Almony: a PA-C at our Ballard clinic in Seattle. Read on to learn about how she’s coping with COVID-19 stress and anxiety, what her favorite quarantine pastime is, and her advice for how to support medical workers during this time.

Hi Danielle! Thank you so much for chatting with us today. So, first off, given the moment, how are you feeling?

As most people are saying, it’s a weird time. At times, I feel like I’ve got everything in control, but other times I look around and think, “Wow, what is going on right now.

What challenges do you and the ZOOM+Care staff face on a daily basis? 

I think one of the biggest challenges we are facing is not being able to have a warm interaction with our patients anymore. I miss the handshake and the ability to share a smile since we now have to wear masks throughout the day. I feel like the personal connection with learning about our patients, such as what they like to do, how their day is going, has gone by the wayside a bit. It’s been hard to practice medicine as I had prior to this pandemic. I feel that people aren’t always quite as open in these times. 

What was a normal day for you before coronavirus? What are your days like now?

Before coronavirus, I used to love grabbing a coffee and going for a walk around Greenlake after dropping my oldest daughter off at preschool. I also loved browsing the library for fun books and going to the zoo. These activities have been halted, but now I make coffee at home and go for a walk in my neighborhood, trying to maintain social distancing by crossing the street. We are looking for books virtually now, and while we have lost turning pages, we have been able to find some books that are interactive. And, we’ve rediscovered our backyard and the joy of make-believe. 

What precautions do frontline workers have to take when clocking off and going home? 

I live with my partner and two daughters, and prior to the pandemic, I would love to open the front door and to get big hugs from them. However, I now go in through my garage and take a shower prior to seeing them. I also have been cognizant of checking my temperature daily and being aware of the smallest things, which prior to the pandemic, I would have brushed them off. 

Can you describe the mood amongst the ZOOM+Care staff?

 I think, overall, we are optimistic that things are moving the right direction. I feel that we have adapted with the addition of Phone and VideoCare ™ visits. Implementing these visits has allowed us to interact with people again in a safe and controlled way, and has lifted a bit of the anxiety off our shoulders regarding PPE counts and exposure as frontline workers. I also feel that Chat and VideoCare™ are the future of medicine, as it puts the patient in control of when and how they want to be seen. The fact that it was rolled out so quickly was extraordinary, and really opened ZOOM+Care up to a new world of medicine. 

How is the Zoom staff dealing with the potential shortage of Personal protective equipment? 

Thankfully, ZOOM+Care has been able to maintain our PPE, but at times looking at our dwindling numbers, it gets to be a bit concerning. We are making sure to practice social distancing, and thanks to telehealth, have been able to preserve our PPE for those patients who really need in-person visits. 

What’s your favorite activity or practice to keep the COVID blues at bay? 

I have always loved cooking and am trying to jump on the baking bread train. I’ve learned that I will probably never open a bakery…

What are you doing to cope with stress and anxiety right now? 

My partner and I have rediscovered a love of doing puzzles. It really allows us to disconnect from the ever-present social media and news and just focus on one piece at a time. 

Any advice on how to support medical workers during this time?

I think one of the biggest things to do is to continue social distancing and to stay home because that keeps everyone healthy and can hopefully slow the transmission of this virus. Also, realizing that we are here if we are needed—and will continue to be here when the pandemic slows. I want to tell patients that they shouldn’t hesitate to schedule a visit. 

What’s the first thing you’re going to do when all of this is over? 

Go back to the farmer’s market and meet my friend’s new baby!

If you could tell the general public one thing right now, what would it be? 

That it is ok to be not ok, and at some point or another, we are all feeling that way. The vast majority of us have never lived through a pandemic before, and so we are all taking it one step at a time.  

ZOOM+Care is doing a lot to fight COVID-19 in our community. What’s been your proudest moment on the job since the pandemic hit? 

ZOOM+Care has been amazing in the way it has supported both the staff and the patients. Having a daily check-in with leadership has given us insight into our ever-evolving approach to fighting this virus. Also, the fact that leadership has been available and open to answering any and all questions makes me feel supported and like they have my best interest at heart. Being able to partner with a laboratory to test an at-home kit for COVID-19 diagnosis shows how forward-thinking we are as a company, and I am proud to be a part of that. 

Danielle said it best—times are weird. We know things aren’t normal right now, but we’re still here doing what we normally do: providing you with better care, faster. (Whether it’s through video, chat, phone, or at our clinics.) Get care now.