Personal Information Privacy Policy

PeaceHealth Networks on Demand, LLC and its affiliates (collectively, “ZoomCare”) are committed to protecting the privacy of visitors to www.zoomcare.com (the “Website”.)

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Please read this Personal Information Privacy Policy (“Privacy Policy”) carefully. By visiting the Website, you are accepting the terms described in this Privacy Policy, as well as the ZoomCare Terms of Use and other terms and policies referenced in this Privacy Policy, as applicable. If you do not agree to this Privacy Policy, or any of the terms or policies referenced in this Privacy Policy, please do not use the Website.

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Further, this policy does not apply to protected health information, which includes any identifiable information about ZoomCare’s patients. Any information that we collect through the Website that identifies you as a ZoomCare patient is protected health information and falls outside of this policy. All information about you that we collect through ZoomCare’s mobile application is protected health information. Information that is protected health information is subject to different protections, and you may have additional rights regarding such information, pursuant to the federal Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”), and similar state laws, as applicable.  Please refer to ZoomCare’s HIPAA Notice of Privacy Practices at https://www.zoomcare.com/info/HIPAA-notice-of-privacy-practices for more information regarding your protected health information.

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Please note that visitors to our website in different regions may be subject to different data protection laws, regulations and standards. 

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Collection and Use of Personal Data

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ZoomCare will not intentionally collect or maintain any personal information subject to this Privacy Policy about any person under the age of 13. You acknowledge that you must be 13 years or older to provide personal information to ZoomCare through the Website, and you represent that you are 13 years or older if you do so.

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ZoomCare may collect personal data, including information voluntarily provided by users (such as zip code or contact details) and non-personally identifiable data (such as browser type or operating system). This data is used solely for the purposes explicitly stated at the time of collection, including demographic analysis, customizing user experience, and facilitating access to health-related resources and services.

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ZoomCare does not sell personal data and does not use collected information for any purpose other than those disclosed at the time of collection.

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Information provided by individuals participating in User Forums and Message Boards will not be collected or stored as part of insurance or medical records or used to make decisions about insurance underwriting or coverage, medical care or treatment, or administration of health care for any individual. ZoomCare will not use this information to infer or make any determinations about an individual’s health condition or medical needs.

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A Note About Cookies:

• Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting, you may be unable to access certain parts of the Website or the ZoomCare On Demand healthcare mobile application (“App”).
• Flash Cookies. Certain features of the Website may use locally stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons. Pages of the Website, the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit ZoomCare, for example, to count users who have visited those pages or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

Third-Party Information Collection

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When you use the Website or the content located on the Website, you may be directed to our third-party payment processor to handle payment transactions with ZoomCare.  Any payment transactions will be subject to such third-party payment Privacy Policy and terms and conditions.

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Oregon Residents

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Oregon residents have the following rights:

• Opt out of “sales” of personal information and use of their personal information for “targeted advertising,” as those terms are defined under applicable law.  
• Opt out of “profiling” under certain circumstances, as defined under applicable law. 
• Confirm processing of and access to personal information under certain circumstances.
• Correct personal information under certain circumstances.
• Request the specific third parties (other than natural persons) to which personal data has been disclosed. 
• Delete personal information under certain circumstances.

Oregon residents may exercise their rights by contacting ZoomCare’s Privacy Officer using the contact information listed below.

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Oregon residents have the right to appeal a denial of their request by contacting us as described in the notice of denial.

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Changes to the Privacy Policy

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We may update the Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new privacy policy on this page. We will obtain your affirmative consent before we use previously-collected information for a new or secondary purpose that is not listed in this Privacy Policy.

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All changes will be effective by the date identified at the top of the page. Your continued use of the Website after we have posted the changes to the Privacy Policy to the Website will be considered your consent to the change.

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Contact Information

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To ask questions or comment about this Privacy Policy and our privacy practices, contact our Privacy Officer at:

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Email: compliance@zoomcare.com

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Mail: ZoomCare, 1115 SE 164th Avenue Dept 308, Vancouver, WA 98683