{{pageBodyTitleText}}

    Scheduling

    How do I schedule a visit?

    To schedule a visit go to zoomcare.com or download the iOS App. Choose from over 1000 same-day visits for urgent care, primary care, specialist care, alternative care, and much more. Zoom is phone free. To reduce costs and provide better care we ask that you schedule with the App.

    Looking for the best times?
    Urgent Care -- schedule for the next day starting at 6:00 pm the day before.
    Primary Care -- schedule for the next day starting at 6:00 pm the day before.
    Pediatric Care -- schedule up to 21 days out.
    Specialist Care -- schedule up to 30 days out. No referral required.

    Get the App now and start Zooming!

    How do I schedule a visit for my kids?

    Scheduling for your child is easy! We can care for your child at any of our neighborhood clinics. If you need pediatric vaccines or a well-child check, schedule with one of our Pediatricians.

    How to schedule:
    1) Go to zoomcare.com or download the iOS App.
    2) Choose the time, location, and doctor that works for you.
    3) Next, log into your account or create an account for yourself (you must be over 18 years old).
    4) When finalizing your visit, you'll be asked "Who is this visit for?" Choose "Someone else" and enter your child's information or select them from the drop down.

    When to schedule:
    Urgent Care -- schedule for the next day starting at 6:00 pm the day before.
    Pediatric Care -- schedule up to 21 days out.

    Note: Your child's account can only be linked to one parent's account. Your accounts will be linked until your child turns 18 years old.

    How can I download your app?

    The ZOOM+Care iOS App can be downloaded on the iTunes Store. Download now.

    If you have an Android phone, use our web App at zoomcare.com.

    Billing and Insurance

    How do I pay for my care?

    We accept most health insurance including auto and worker's compensation. Check out our full list of accepted insurance here. We don't take Medicare, Medicaid, Tricare, Travel insurance, EPO or HMO plans. If you don't have insurance you can pay the full amount yourself.

    When you pay.
    At the end of your visit you will be charged the estimated amount you owe and your insurance will be billed for the rest. We accept major credit and debit cards including Health Savings Accounts (HSA) or Flexible Spending Account (FSA) cards. You can also use your Health Reimbursement Account (HRA).

    If your insurer covers less than the estimated amount, you will receive a bill in the mail from ZOOM+Care for the difference.

    Do you take my health insurance?

    We accept most insurance including auto insurance and worker's comp. We don't take Medicare, Medicaid, Tricare, Travel insurance, EPO or HMO plans. If you don't have insurance you can pay directly. Check out our full list of accepted insurance here.

    When scheduling a visit at zoomcare.com or with the iOS App, enter your insurance information when asked "How will you pay?" Your insurance information will be automatically saved so you can easily schedule visits in the future. Your exact coverage will vary based on your plan, call your insurer for more information.

    Don't have insurance? No problem, you can pay the full amount yourself. Check out our pricing information here.

    Why did I get a bill in the mail?

    If you received a bill from ZOOM+Care in the mail, it's most likely your insurer covered less than we estimated when you paid at check out.

    To pay your bill:
    1. Call us at (503) 684-8252 to pay with credit card.
    2. Pay in person at your neighborhood clinic with credit card.
    3. Send us a check to ZOOM+Care at 1455 NW Irving St Portland, OR 97209

    Medical Follow-Up

    Do you test and treat STI/STDs?

    All ZOOM+Care neighborhood clinics can test and treat STIs/STDs. Schedule a ZOOM+Care visit at zoomcare.com or on the iOS App.

    Do you treat kids and minors?

    Yes, we care for thousands of kids every month. All our doctors are trained to care for kids, and we have ZOOM+Care Pediatrics delivering care for the full range of pediatric care. Schedule a visit at zoomcare.com or on the iOS App.

    How do labs and tests work at Zoom?

    We'll take the images and run the tests you need, all at ZOOM+Care. Rapid tests and blood draws are done on-site during your visit.

    ZOOM+Care Rapid Tests: Complete in-clinic
    Urinalysis (UA)
    Rapid Strep
    Rapid Mono
    TB (must return in 48-72 hours)
    Urine Pregnancy
    Flu A
    Flu B
    H. Pylori

    ZOOM+Care Lab Tests: Results within 24-48 hours
    Complete Blood Count (CBC)
    Complete Metabolic Panel (CMP)
    Basic Metabolic Panel (BMP)
    Lipid Panel
    A1C
    Strep A Throat Culture
    TSH
    FTS
    TSH with Reflux to FT4
    BV

    We partner with LabCorp for labs not listed here. 

    ZOOM+Care Health Insurance

    I'm having trouble making an insurance payment. Help!

    Call our Help Team at (503) 684-8252.

    What should I do if I lost my ZOOM+Care Health Insurance member card?

    Here's how to find out what's covered by your plan:

    1. Go to zoomcare.com or the iOS App.
    2. Select "Account" from the the main navigation
    3. Select "Log into Insurance Portal" and login or register with your membership card
    4. Select "Plan Details" under the "Coverage"

    Section to view your "Summary of Coverage" If you have a specific question about your plan's coverage, email our Help Team

    I’m a ZOOM+Care Health Insurance member. What does my plan cover?

    Here's how to find out what's covered by your plan:

    1. Select "Timeline" from the main navigation
    2. Log in from the "More" menu in the main navigation
    3. Select "Log into Insurance Portal" and login or register with your membership card
    4. Select "Plan Details" under the "Coverage" Section to view your "Summary of Coverage"

    If you have a specific question about your plan's coverage, email our Help Team.

    Troubleshooting

    I'm locked out of my online account. How can I reset my password?

    To reset your password:

    Go to zoomcare.com or the iOS App.

    1. Select "More" from the main navigation
    2. Choose "Log in" from the list
    3. Click "Forgot your password" directly below the login button.

    If you continue to have issues, call our our Help Team at (503) 684-8252. We'll verify your online account by asking you security questions.

    How can I view or access my medical records?

     You can access your medical records including upcoming and past visits, labs, and X-rays from your Timeline. Go to zoomcare.com or use the ZOOM+Care iOS App.

    1. Select "Timeline" from the navigation
    2. Login to your account when prompted
    3. Select the “Provider Note” of your choice

    To share your records, download a record for each visit as a PDF.

    If another medical office needs your medical records please have them send a fax request to ZOOM+Care at 1-866-859-8195.

    I'm at the pharmacy. Where is my prescription?

    Call us at 503-684-8252. We'll take care of it right away.

    Medical Provider Questions

    How do I contact ZOOM+Care if I'm a medical provider?

    Contact ZOOM+Care:
    Phone: (503) 684-8252
    Fax: (866) 859-8195
    Mailing Address:
    1455 NW Irving St
    Portland, OR 97209

    Referrals, labs, and medical records requests:
    fax: (866) 859-8195

    Imaging results:
    We send our images using a PACS System. We'll set you up to access the images online. If you need the images on a physical disc, your patient can pick up a copy at the location where their imaging was performed. 

    What is ZOOM+Care Health Insurance Electronic Payor ID?

    ZOOM+Care Health Insurance Electronic Payor ID: ZOOM1

    What is ZOOM+Care's NPI and Tax ID?

    ZOOM+Care Tax ID: 203-912-135

    ZOOM+Care NPI: 1689647372

Can't find an answer to your question?