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ZOOM+Care Online Help
App Support
1
Visits By Phone
1
VideoCare™
5
COVID-19 Basics
6
Viral COVID-19 Testing
12
COVID-19 Antibody
11
Visiting a Clinic during COVID-19
6
COVID-19 Vaccine
11
ChatCare
15
Scheduling
14
Billing and Insurance
33
What We Treat
22
Mental Health
6
Troubleshooting
20
Medical Provider Questions
3
App Support
How can I get support for the ZOOM+Care app on iOS or Android?
Visits By Phone
Can I speak with a provider on the phone??
VideoCare™
How does VideoCare™ work at Zoom?
Who will I be talking to during the VideoCare™ Visit?
If I still need an in-person visit after my VideoCare™ Visit, will I be charged twice?
2 more questions
COVID-19 Basics
What are the most common symptoms of the Coronavirus (COVID-19)?
How is COVID-19 spread?
How do I prevent the spread of COVID-19?
3 more questions
Viral COVID-19 Testing
How does viral COVID-19 Testing work at Zoom?
Are viral COVID-19 tests credible?
What type of test does ZOOM+Care use?
9 more questions
COVID-19 Antibody
What is antibody testing?
What are the benefits of antibody testing?
Are antibody tests credible?
8 more questions
Visiting a Clinic during COVID-19
With social distancing in place, should I still come into the lobby to check in?
Can I bring a parent, child, or friend with me?
Can I wear my own mask into the clinic?
3 more questions
COVID-19 Vaccine
Who will get the vaccine first? Will there be priority allocation?
How long does the vaccine last?
Do we know how effective the vaccine is?
8 more questions
ChatCare
What kind of treatment will I be prescribed over ChatCare?
What conditions are commonly discussed through ChatCare?
What conditions require an in-clinic visit to be treated?
12 more questions
Scheduling
How do I schedule a visit?
How do I schedule a visit for my kids?
How can I download your app?
11 more questions
Billing and Insurance
What is a Visit Receipt?
Why do I have an outstanding balance?
Why is my Visit Receipt an estimate?
30 more questions
What We Treat
Do you test and treat STI/STDs?
Do you do drug testing and screening?
Can I get an IUD at ZOOM+Care?
19 more questions
Mental Health
How do I use ZOOM+Care for my Mental Health care?
I think I have ADD or ADHD. Can Zoom help me?
Does ZOOM+Care prescribe benzodiazepines?
3 more questions
Troubleshooting
How do I follow-up with my ZOOM+Care Doctor?
What is the Perfect Visit®?
I missed taking my antibiotics. What should I do next?
17 more questions
Medical Provider Questions
How do I contact ZOOM+Care if I'm a medical provider?
What is ZOOM+Care Health Insurance Electronic Payor ID?
What is ZOOM+Care's NPI and Tax ID?
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