FAQ and Help
Be as detailed as possible so your provider can quickly and efficiently get back to you. Include information about your visit, medications and any important details necessary to answer your question.
Your provider will respond to you by email or by phone. Remember if your provider calls you, it will be from a blocked / restricted number.
If this is your first time logging into a secure message from us, you’ll want to register by selecting the "register now" link in the message. If in the past you have logged into a secure message, you can log in or select "forgot password" to reset your password and gain access to the message.
Most lab tests will take three to five days to process. However, there are some labs that can take seven to 30 days. At checkout, ask your Provider or the ZOOM+ Associate for an estimate of the turnaround time for your lab. If you haven’t received your results within the timeframe you were given, please contact the Help Team or submit a question through your ZOOM+ Account.
Your ZOOM+ provider will contact you with a separate email or phone call to discuss your results and update your treatment plan, if applicable. If you have multiple tests, your provider may wait to contact you until all of your test results are in so that they can make a more informed decision regarding your treatment plan.
If you're a Medicare beneficiary, we regretfully will not be able to provide service to you, even if you prefer to pay out-of-pocket and not file a claim. This is in accordance with US federal law.
While ZOOM+ may be in network with your insurance company, individual plans may vary. Contact your health insurance company for more information.
We'll collect the balance of your office visit upon checkout. We'll submit the claim to your insurance company–you don't have to do anything! You'll receive a reimbursement for your visit once ZOOM+ receives payment from your insurance company. You should receive an explanation of benefits (EOB) from your insurance company explaining how your claim was processed.
We'll contact your insurance company at the time of your reservation to determine your coverage. Your copay or co-insurance will be collected at the end of your visit. The amount varies depending on your policy. Please call your insurance company for the best estimate for your out-of-pocket costs.
We accept all major credit and debit cards. We do not accept cash, checks, or money orders.
Our billing team is available Monday through Friday from 8:00am - 4:00pm Pacific Time.
Your EOB will summarize your ZOOM+ charges and any amount paid to ZOOM+ for your visit. We will contact you if there is a balance owed.
It can take up to six weeks for your insurance company to process your claim and send you an EOB (Explanation of Benefits). ZOOM+ will issue a reimbursement for your visit once we receive payment from your insurance company. If you've received an EOB, but still have not received a refund within 30 days of receipt, please contact us at so we can follow-up.
All balances must be paid before you can be seen at ZOOM+. You can pay your balance over the phone with our Help Team by credit or debit card. You can also pay your balance at any ZOOM+ location if you present your billing statement.
You can pay your balance over the phone with our Help Team by credit or debit card. You can also pay your balance at any ZOOM+ location if you present your billing statement.