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    Scheduling

    How do I schedule a visit?

    To schedule a visit go to zoomcare.com or download the iOS App. Choose from over 1000 same-day visits for urgent care, primary care, specialist care, alternative care, and much more. Zoom is phone free. To reduce costs and provide better care we ask that you schedule with the App.

    Looking for the best times?
    Urgent Care -- schedule for the next day starting at 6:00 pm the day before.
    Primary Care -- schedule for the next day starting at 6:00 pm the day before.
    Pediatric Care -- schedule up to 21 days out.
    Specialist Care -- schedule up to 30 days out. No referral required.

    Get the App now and start Zooming!

    How do I schedule a visit for my kids?

    Scheduling for your child is easy! We can care for your child at any of our neighborhood clinics. If you need pediatric vaccines or a well-child check, schedule with one of our Pediatricians.

    How to schedule:
    1) Go to zoomcare.com or download the iOS App.
    2) Choose the time, location, and doctor that works for you.
    3) Next, log into your account or create an account for yourself (you must be over 18 years old).
    4) When finalizing your visit, you'll be asked "Who is this visit for?" Choose "Someone else" and enter your child's information or select them from the drop down.

    When to schedule:
    Urgent Care -- schedule for the next day starting at 6:00 pm the day before.
    Pediatric Care -- schedule up to 21 days out.

    Note: Your child's account can only be linked to one parent's account. Your accounts will be linked until your child turns 18 years old.

    How can I download your app?

    The ZOOM+Care iOS App can be downloaded on the iTunes Store. Download now.

    If you have an Android phone, use our web App at zoomcare.com.

    ChatCare

    What kind of treatment will I be prescribed over ChatCare?

    ZOOM+Care Chat Doctors follow evidence-based guidelines to determine if self-care, medication, or a referral to a ZOOM+Care clinic is right for you.

    Self-care: Sometimes you just need to hydrate and catch up on sleep. We'll send you instructions to get better from the comfort of your home.

    Medication: If your ChatCare doctor thinks you need meds, we'll send the prescription to the local pharmacy of your choice.

    In-person visit: We'll let you know if it's best to head to a ZOOM+Care clinic. You'll be able to schedule a same-day visit while chatting your doctor.

    What conditions can you treat through ChatCare?

    Conditions commonly treated through chat are:

    • allergic rhinitis
    • sinus infections
    • stable anxiety
    • stable depression
    • asthma
    • low back pain
    • colds
    • coughs
    • diarrhea
    • erectile dysfunction
    • fatigue
    • fever
    • hypertension
    • insomnia
    • smoking cessation
    • UTIs
    • and more.

    What conditions require an in-clinic visit to be treated?

    Your ZOOM+Care doctor will chat with you to determine if you need an in-person visit at a ZOOM+Care clinic to complete your diagnosis and treatment.

    Conditions that require an in-person visit:

    • Chest pain
    • new headaches
    • eye problems
    • ear pain
    • cough with fever
    • shortness of breath or wheezing
    • rashes
    • abscess
    • cellulitis
    • skin issues
    • vaginitis
    • complicated UTIs
    • UTIs in patients over the age of 50
    • abdominal pain
    • STI testing
    • pediatric fevers and back pain.

    Billing and Insurance

    How do I pay for my care?

    We accept most health insurance including auto and worker's compensation. Check out our full list of accepted insurance here. We don't take Medicare, Medicaid, Tricare, Travel insurance, EPO or HMO plans. If you don't have insurance you can pay the full amount yourself.

    When you pay.
    At the end of your visit you will be charged the estimated amount you owe and your insurance will be billed for the rest. We accept major credit and debit cards including Health Savings Accounts (HSA) or Flexible Spending Account (FSA) cards. You can also use your Health Reimbursement Account (HRA).

    If your insurer covers less than the estimated amount, you will receive a bill in the mail from ZOOM+Care for the difference.

    Do you take my health insurance?

    We accept most insurance including auto insurance and worker's comp. We don't take Medicare, Medicaid, Tricare, Travel insurance, EPO or HMO plans. If you don't have insurance you can pay directly. Check out our full list of accepted insurance here.

    When scheduling a visit at zoomcare.com or with the iOS App, enter your insurance information when asked "How will you pay?" Your insurance information will be automatically saved so you can easily schedule visits in the future. Your exact coverage will vary based on your plan, call your insurer for more information.

    Don't have insurance? No problem, you can pay the full amount yourself. Check out our pricing information here.

    Why did I get a bill in the mail?

    If you received a bill from ZOOM+Care in the mail, it's most likely your insurer covered less than we estimated when you paid at check out.

    To pay your bill:
    1. Call us at (503) 684-8252 to pay with credit card.
    2. Pay in person at your neighborhood clinic with credit card.
    3. Send us a check to ZOOM+Care at
    1455 NW Irving St Suite
    600
    Portland, OR 97209

    What We Treat

    Do you test and treat STI/STDs?

    Yes, all ZOOM+Care neighborhood clinics diagnose and treat STIs/STDs. To schedule a visit, go to zoomcare.com or the iOS App.

    How to schedule:

    1. Select Illness and Injury from the drop down menu
    2. Choose the time, location, and doctor that works for you.
    3. Next, log into your account or create an account for yourself (you must be over 18 years old).
    4. When finalizing your visit, you'll be asked "What's the reason for your visit?" Write "STD Check" as your reason.

    NOTE: We can't diagnose or treat STI/STD issues through ChatCare. You need to schedule an in-person visit.

    Do you do drug testing and screening?

    No. We don't do drug testing or screening.

    Can I get an IUD at ZOOM+Care?

    Yes, schedule a visit with our Gynecology Team today. To schedule a visit, go to zoomcare.com or the iOS App.

    How to schedule:

    1. Select Gynecology from the drop down menu
    2. Choose the time, location, and doctor that works for you.
    3. Next, log into your account or create an account for yourself (you must be over 18 years old).
    4. When finalizing your visit, you'll be asked "What's the reason for your visit?" Write "IUD Placement" as your reason.

    ZOOM+Care Health Insurance

    I’m a ZOOM+Care Health Insurance member. What does my plan cover?

    Here's how to find out what's covered by your plan:

    1. Log in from the "More" menu in the main navigation
    2. Select "Insurance Portal" and login or register with your membership card
    3. Select "Plan Details" under the "Coverage" Section to view your "Summary of Coverage"

    If you have a specific question about your plan's coverage, email our Help Team.

    Where can I find reimbursement forms?

    You can access your insurance related forms from your ZOOM+Care account on zoomcare.com or the iOS App. Log-in and select "forms and notices" from your account dashboard.

    Available forms:
    Medical Claim Reimbursement Form
    Pharmacy Claim Reimbursement Form
    Dental Claim Reimbursement Form
    Pharmacy Home Delivery Form

    If I have an Individual or Family Zoom+Care Health insurance plan, what will happen to my coverage?

    The insurance you bought will remain in effect through Dec. 31, 2017. This is not considered a Qualifying Life Event and you can not use this as a Special Enrollment period to enroll in a new plan. You are required to continue to pay your premiums. As was the case when you purchased it, your coverage will expire Dec. 31, 2017.

    Troubleshooting

    How do I follow-up with my ZOOM+Care Doctor?

    There are 3 ways to follow-up with a ZOOM+Care Doctor:

    1. Chat with us. It's just $25 or if you’re following up within 7 days of an in-person visit, it’s free.
    2. Schedule with any doctor at zoomcare.com or the iOS App.
    3. If you want to follow-up with a specific doctor. Find your doctor, Portland Doctors, Salem Doctors, Vancouver Doctors, Seattle Doctors, click on their name to schedule directly with them.

    Why can't I schedule over the phone?

    Our mission is to deliver amazing care and reduce costs. Rather than spend money on a call center we invest it in your care. To schedule go to zoomcare.com. It's easy.

    I missed taking my antibiotics. What should I do next?

    For medical questions including questions about medications go to ChatCare. It's free if you're following up within 7 days of your visit.

    Medical Provider Questions

    How do I contact ZOOM+Care if I'm a medical provider?

    Contact ZOOM+Care:
    Phone: (503) 684-8252
    Fax: (866) 859-8195
    Mailing Address:
    1455 NW Irving St
    Suite 600
    Portland, OR 97209

    Referrals, labs, and medical records requests:
    fax: (866) 859-8195

    Imaging results:
    We send our images using a PACS System. We'll set you up to access the images online. If you need the images on a physical disc, your patient can pick up a copy at the location where their imaging was performed. 

    What is ZOOM+Care Health Insurance Electronic Payor ID?

    ZOOM+Care Health Insurance Electronic Payor ID: ZOOM1

    What is ZOOM+Care's NPI and Tax ID?

    ZOOM+Care Tax ID: 203-912-135

    ZOOM+Care NPI: 1689647372

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