ZOOM+Care Online Help

App Support 1 Visits By Phone 1 VideoCare™ 5 COVID-19 Basics 6 Viral COVID-19 Testing 12 COVID-19 Antibody 11 Visiting a Clinic during COVID-19 6 ChatCare 15 Scheduling 14 Billing and Insurance 33 What We Treat 22 Mental Health (Oregon Only) 6 Troubleshooting 20 Medical Provider Questions 3

App Support

How can I get support for the ZOOM+Care app on iOS or Android?

Visits By Phone

Can I speak with a provider on the phone??

VideoCare™

How does VideoCare™ work at Zoom?
Who will I be talking to during the VideoCare™ Visit?
If I still need an in-person visit after my VideoCare™ Visit, will I be charged twice?

COVID-19 Basics

What are the most common symptoms of the Coronavirus (COVID-19)?
How is COVID-19 spread?
How do I prevent the spread of COVID-19?

Viral COVID-19 Testing

How does viral COVID-19 Testing work at Zoom?
Are viral COVID-19 tests credible?
What type of test does ZOOM+Care use?

COVID-19 Antibody

What is antibody testing?
What are the benefits of antibody testing?
Are antibody tests credible?

Visiting a Clinic during COVID-19

With social distancing in place, should I still come into the lobby to check in?
Can I bring a parent, child, or friend with me?
Can I wear my own mask into the clinic?

ChatCare

What kind of treatment will I be prescribed over ChatCare?
What conditions are commonly discussed through ChatCare?
What conditions require an in-clinic visit to be treated?

Scheduling

How do I schedule a visit?
How do I schedule a visit for my kids?
How can I download your app?

Billing and Insurance

What is a Visit Receipt?
Why do I have an outstanding balance?
Why is my Visit Receipt an estimate?

What We Treat

Do you test and treat STI/STDs?
Do you do drug testing and screening?
Can I get an IUD at ZOOM+Care?

Mental Health (Oregon Only)

How do I use ZOOM+Care for my Mental Health care?
I think I have ADD or ADHD. Can Zoom help me?
Does ZOOM+Care prescribe benzodiazepines?

Troubleshooting

How do I follow-up with my ZOOM+Care Doctor?
What is the Perfect Visit®?
I missed taking my antibiotics. What should I do next?

Medical Provider Questions

How do I contact ZOOM+Care if I'm a medical provider?
What is ZOOM+Care Health Insurance Electronic Payor ID?
What is ZOOM+Care's NPI and Tax ID?