Effective Date: 09/03/2025
Treatment: We may use or disclose your PHI to other Healthcare professionals who are treating you or personnel involved in your care.
For example: we may disclose information about your overall health condition with physicians or nurses who are treating you for a specific injury or condition.
Bill for services (Payment): We may use and disclose your PHI to bill and get payment from health plans or others.
For example: we share your PHI with your health insurance plan so it will pay for the services you receive at ZoomCare.
Health Care Operations: We may use and disclose your PHI to run our practice and improve your care.
For example: we may use your PHI to manage the services you receive or to monitor the quality of our health care services.
Appointment reminders: We may use and disclose PHI to contact you as a reminder that you have an appointment for treatment or medical care or services.
Health Information Exchanges (HIE): We may participate in certain HIE whereby we may disclose your health information, as permitted by law, to other. health care providers or entities for treatment, payment, or health care operations purposes.
Public Health and Safety Activities: We may disclose your PHI to public health agencies as required or authorized by state law to support public health activities. This generally includes, but is not limited to, the following:
Comply with the law: We may share your PHI, when required by law.
For example: we are required to report child abuse, crimes committed with a deadly weapon, and animal bites to the appropriate state, county, or law enforcement agencies.
Research: Under certain circumstances We may share your PHI for health research, such as if an institutional review board (“IRB”) has waived the requirement for written authorization. Prior to the research study, the researchers may need to access patient information in order to prepare a research protocol. Before we use or disclose PHI for research without your authorization, the research will have been approved through a research approval process called the Institutional Review Board.
For example: a research study may involve comparing the health and recovery of all patients who received one medication to those who received another for the same condition.
Medical Examiners or Funeral Directors: We may share PHI with coroners, medical examiners, or funeral directors when an individual dies. We may also disclose PHI to funeral directors as necessary to carry out their duties.
Organ or Tissue Donation: We may share your PHI with organ procurement organizations.
Workers’ compensation: We may disclose PHI about you for workers’ compensation or similar programs, to the extent authorized by law. These programs provide benefits for work-related injuries or illnesses.
Business Associates: We may use and disclose your PHI to outside persons or entities that perform services on our behalf, such as auditing, legal, or transcription. Our business associates and their subcontractors are lawfully and contractually required to protect your PHI in the same way we do and only as permitted.
Law Enforcement: We may disclose your PHI if asked to do so by a law enforcement official or otherwise designated individual, including (but not limited to) the following:
Incidental Disclosures: Certain incidental disclosures of your PHI may occur as a byproduct of lawful and permitted use and disclosure of your PHI. Reasonable safeguards are in place to minimize these disclosures.
Health oversight activities by federal or state agencies: We may disclose your PHI to a health oversight agency for activities authorized by law.
For example: audits, investigations, inspections, and licensure. These activities are necessary for the government to protect public health, monitor government programs, and comply with civil rights laws.
National security: We may disclose your PHI to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
Protective services for the President and others: We may disclose your PHI to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or to conduct special investigations
If you are unable to tell us your preference, for example, if you are unconscious, we may share your information if we believe it is in your best interest, according to our best judgment.
In these cases, we will not share your PHI unless you give us written permission.
All other uses and disclosures of PHI not covered by this Notice or the laws that apply to us will be made only with your written authorization.
If you provide us authorization to use or disclose your PHI, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose your PHI for the purposes identified in your written revocation, unless we have already acted in reliance on your authorization. Once your PHI has been disclosed, it may be redisclosed by the recipient and no longer protected by state and federal privacy laws.
We will promptly notify you if a breach occurs that may have compromised the privacy or security of your PHI.
You have the following rights regarding your PHI:
Obtain a Copy of Your Medical Record: You have the right to inspect or obtain an electronic or paper copy of the PHI that we maintain about you.
Make Amendments: You may ask us to correct or amend PHI.
Request Confidential Communications: You may request that we contact or send PHI to you in a certain way or at a certain location, such as only at work or home, or only by mail. We will not ask you the reason for your request, and we will accommodate all reasonable requests.
Request to Limit PHI: You have the right to ask us to limit what we use or share about your PHI for treatment, payment, operations, or with certain persons involved in your care. We may require that you submit this request in writing. We are not required to agree, except under certain limited circumstances. If you do not want ZoomCare to disclose information to your health plan, you must pay in full at the time of service for the services provided.
Request an Accounting of Disclosures: You have the right to request a list and description of certain disclosures by ZoomCare or your PHI. We will include all the disclosures except for those made for treatment, payment, healthcare operations, and disclosures made at your request
Obtain a Copy of This Privacy Notice: You can ask for a copy of this Notice at any time. We will provide you with a copy promptly.
Make Complaints: You have the right to file a complaint if you feel we have violated your rights. We will not retaliate against you for filing a complaint. You may file a complaint by contacting the ZoomCare System Privacy Officer:
You can also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights:File electronically through the Complaint Portal at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Send a letter to: U.S. Department of Health & Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 2020 File by phone: 1-800-368-1019Complaint files are available at http://www.hhs.gov/ocr/office/file/index.htm
We can change the terms of this Notice, and the changes will apply to all information we have about you. The new Notice will be available on request, in our office, and on our website.
(877) 261-8031
1115 SE 164th Ave Dept. 308
Vancouver, WA 98683