Billing and Insurance FAQs

What is a Visit Receipt?
Why do I have an outstanding balance?
Why is my Visit Receipt an estimate?
How will I be notified if my Visit Receipt changes?
I was overcharged. How can I get a refund?
How can I get a full statement for my visit?
Why do you charge my card automatically when my bill is adjusted?
Why did my payment fail?
Why did you charge a different card on my account?
How can I change my preferred payment method?
Does ZOOM+Care accept partial payments?
Who do I talk to if I have a question about my bill?
How can I pay an outstanding bill?
My billing address changed. How do I update my payment information?
How do I pay for my care?
Do you take my health insurance?
Why did I get a bill in the mail?
When will I get my refund if I had to pay in full?
Why did I get an EOB (Explanation of Benefits) from my insurance company?
Where can I find my past invoices?
Why did I get an email saying my credit card was going to be charged?
Why did I get charged from ZOOM+Care Lake Oswego or Tanasbourne?
Why did a get a bill from LabCorp?
Ugh, I'm in collections. Now what?
How do I update my credit card information?
Are you in-network with my EPO or HMO insurance plan?
Why do I have a refund on my card from ZOOM+Care?
How can I pay for my visit?
How much do vaccines cost?
How much do labs cost?
Why can't I use my insurance to pay for meds I get at my visit?
Will my insurance pay for a Sports Physical?
How do I bill Worker's Compensation Insurance?