ChatCare FAQs

    What kind of treatment will I be prescribed over ChatCare?

    ZOOM+Care Chat Doctors follow evidence-based guidelines to determine if self-care, medication, or a referral to a ZOOM+Care clinic is right for you.

    Self-care: Sometimes you just need to hydrate and catch up on sleep. We'll send you instructions to get better from the comfort of your home.

    Medication: If your ChatCare doctor thinks you need meds, we'll send the prescription to the local pharmacy of your choice.

    In-person visit: We'll let you know if it's best to head to a ZOOM+Care clinic. You'll be able to schedule a same-day visit while chatting your doctor.

    What conditions can you treat through ChatCare?

    Conditions commonly treated through chat are:

    • allergic rhinitis
    • sinus infections
    • stable anxiety
    • stable depression
    • asthma
    • low back pain
    • colds
    • coughs
    • diarrhea
    • erectile dysfunction
    • fatigue
    • fever
    • hypertension
    • insomnia
    • smoking cessation
    • UTIs
    • and more.

    What conditions require an in-clinic visit to be treated?

    Your ZOOM+Care doctor will chat with you to determine if you need an in-person visit at a ZOOM+Care clinic to complete your diagnosis and treatment.

    Conditions that require an in-person visit:

    • Chest pain
    • new headaches
    • eye problems
    • ear pain
    • cough with fever
    • shortness of breath or wheezing
    • rashes
    • abscess
    • cellulitis
    • skin issues
    • vaginitis
    • complicated UTIs
    • UTIs in patients over the age of 50
    • abdominal pain
    • STI testing
    • pediatric fevers and back pain.

    Can you treat kids through ChatCare?


    To chat for your child or dependent:

    1. Go to zoomcare.com/chat-start, or open the App.
    2. Select "Start ZOOM+Care Chat" on the website or select the "Chat" icon in the App.
    3. Review the prompt "Who is this for?"
    4. Select your child or dependent's name from the list.
    4. Add your child or dependent to the account if they don't appear in the prompt.
    5. Confirm your payment method.
    6. Start chatting.

    NOTE: If you believe you previously added your child or dependent to your ZOOM+Care account but they don't show up as an option when starting a new chat, it's possible they're linked to another responsible party's account. Have your spouse, partner, or other responsibile party login to their ZOOM+Care account and try again.

    Still can't find your child or dependent on additional accounts? Call the ZOOM+Care Help Team at (503) 684-8252

    Can I get antibiotics through ChatCare?

    Yes, if your ChatCare doctor determines you need antibiotics. You may still be referred to a ZOOM+Care clinic for additional tests or imaging to confirm the diagnosis before a prescription is provided.

    I logged on to ChatCare and didn't get connected with a doctor. Will I still get charged?

    You won't be charged. Technology issues happen.

    You can try starting a new chat. If that fails again, schedule a visit at zoomcare.com or iOS App.

    Can I get my medication refills through ChatCare?

    Yes, we prescribe refills for many medications including birth control, diabetes, and hypertension. You may even be able to get a refill for 6 months worth of your medication.

    Need prescription refill for more than 6 months worth of meds? Schedule a visit at zoomcare.com  or iOS App.

    Can I bill insurance when using ChatCare?

    No, not currently. But we're working closely with insurers so you can eventually bill them for ChatCare.

    I was referred to a visit through ChatCare, do I still have to pay for chat?

    Yes, your ChatCare visit and your referral visit are two separate visits. You'll pay for each visit separately.

    Can I submit my invoice from ChatCare for reimbursement through my insurance company?

    No, not currently. But we're working closely with insurers so you can eventually bill them for ChatCare.

    I'm traveling and need to follow-up about my last visit. Can I use ChatCare?

    If you're following-up through ChatCare within seven days after your last visit, you can use ChatCare from anywhere in the world.

    I'm in Washington. Can I use ChatCare?

    No, not currently. We only offer ChatCare in Oregon. We are working on expanding to Washington. Stay tuned!

    What do I do if ChatCare is closed or busy?

    When ChatCare is unavailable, schedule a visit at zoomcare.com or on the iOS App.  Some clinics are open as late as midnight.

    Need help with a non-medical issue including billing or insurance? Email our Help Team. We'll get back to you within 24 hours.

    Can I get billing and insurance help by chatting ChatCare?

    If you need help with a non-medical issue including billing or insurance, email our Help Team. We'll get back to you within 24 hours.

    Can I get a new prescription through ChatCare?

    Yes, we can prescribe common prescription medications including antihistamines, inhalers, antidepressants, cough medications over ChatCare.

    If you need a prescription for a controlled substance like sudafed or certain cough syrups, schedule an in-person visit at zoomcare.com or the iOS App.

    Note: We don't prescribe opioid, benzo or narcotic medications.