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Mental Health

FAQs

How do I use ZOOM+Care for my Mental Health care?

At ZOOM+Care there is "no wrong door" for your Mental Health needs. We have multiple ways for you to get Mental Health care:

  1. Start with ChatCare™. The ChatCare™ team can answer basic questions, give guidance and advice, and refill most medications. Stimulants and other controlled substances cannot be refilled over ChatCare™. If you aren't sure what kind of care you need, start with ChatCare™!
  2. Schedule a same-day Illness and Injury visit if you are in full recovery. You can get evaluated, and we can offer refills for most medications. Stimulants and other controlled substances cannot be refilled by an Illness and Injury provider.
  3. Schedule a Mental Health or Internal Medicine visit if you aren't fully recovered or you think you need expert-level guidance.
I think I have ADD or ADHD. Can ZOOM+Care help me?

Yes! Schedule a Mental Health or Internal Medicine visit for an initial assessment or maintain treatment if needed. Both teams can treat ADD or ADHD. Our team of doctors will work with you to diagnose and then prescribe the appropriate treatment if needed!

Does ZOOM+Care prescribe benzodiazepines?

ZOOM+Care doesn't prescribe benzodiazepines such as Xanax (alprazolam), Valium (diazepam), Klonipin (clonazepam) or Ativan (lorazepam).

What medications does ZOOM+Care prescribe for Mental Health treatment?

At ZOOM+Care, we prescribe most medications using evidence-based protocols. We don't prescribe medication-assisted therapy for opioid use disorder (eg: methadone, buprenorphine or suboxone), long-acting injectable antipsychotics (eg: haloperidol decanoate, Abilify Maintena) or benzodiazepines. If you need a stimulant medication, ZOOM+Care requires an in-person visit for Mental Health or Internal Medicine. Stimulant medications include Adderall, Ritalin, amphetamine-dextroamphetamine, methylphenidate, Dexedrine, Vyvanse.

How do I get my medication refilled?

You can schedule a visit with any Mental Health, Internal Medicine, or Illness and Injury provider to get most prescriptions refilled! You can even get your medications refilled via ChatCare™.

If you are taking stimulant medications such as Adderall, Ritalin, Amphetamine-dextroamphetamine, Methylphenidate, Dexedrine, Vyvanse you will need to schedule an in-person visit with our Mental Health or Internal Medicine team!

I can't find an available Mental Health visit. What can I do?

If you can't find an available Mental Health visit, here are a fews ways to get on-demand care:

  1. Chat with one of our docs using ChatCare™ on the web or in the ZOOM+Care app. The ChatCare™ team can answer medical questions, give guidance and advice, and provide a bridge prescription for most non-controlled medications.
  2. Schedule a same-day "Illness and Injury" visit at zoomcare.com or in the app. You can choose to see a provider in person, or virtually through VideoCare™. The Illness and Injury team can provide initial guidance, update your treatment plan and assist you with maintaining your therapy.
  3. Schedule an "Internal Medicine" visit at zoomcare.com or on the App. The Internal Medicine Team can complete evaluation and update your treatment plan.
  4. Check the Mental Health schedule at zoomcare.com or on the App during the evenings and early mornings. Other patients often cancel or reschedule the same day, so new appointments may become available.

Note: ChatCare™, VideoCare™, and Illness and Injury Providers can refill most medications. Stimulants and other controlled prescriptions can only be prescribed by Mental Health and Internal Medicine teams.