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Scheduling

FAQs

How do I schedule a visit?

To schedule a visit, go to zoomcare.com/schedule or download the iOS App. Choose from thousands of same-day visits for urgent care, primary care, specialist care, alternative care, and much more. ZOOM+Care is phone-free. To reduce costs and provide better care, we ask that you schedule on zoomcare.com, or through the App.

Looking for the best times to schedule?

Urgent Care: schedule for the next day starting at 6:00 pm the day before.

Primary Care: schedule for the next day starting at 6:00 pm the day before.

Specialist Care: schedule up to 30 days out. No referral required.

Get the App now and start Zooming!




How do I schedule a visit for my kids?

We can care for your child at any of our neighborhood clinics! However, ZOOM+Care does not offer pediatric vaccines or well-child visits. Please contact your insurer for an in-network pediatrician.

Scheduling for your child is easy:

  1. Go to zoomcare.com/schedule or download the App.
  2. Choose the time, location, and doctor that works for you.
  3. Next, log in to your account or create an account for yourself (you must be over 18 years old).
  4. When finalizing your visit, you'll be asked, "Who is this visit for?" Choose "Someone else" and enter your child's information or select them from the drop-down menu.


When to schedule: 

You can schedule an Urgent Care visit for the next day starting at 6:00 pm the day before.

Note: your child's account can only be linked to one parent's account. Your accounts will be linked until your child turns 18 years old.

How can I download your app?

The ZOOM+Care iOS App can be downloaded on the iTunes Store. Download now. If you have an Android phone, download our app on the Google Play store.

How do I schedule a visit with a ZOOM+Care Specialist?

To schedule a ZOOM+Care Specialist visit, go to zoomcare.com/schedule or download the iOS App or Android app. You can schedule a visit with a Specialist in Dermatology, Orthopedic, Gynecology, Internal Medicine, and more without a referral.

How to schedule:

  1. Go to zoomcare.com/schedule or download the App.
  2. Choose your Specialists from the drop-down menu.
  3. Choose the time, location, and doc that works for you.


When to schedule:

You can schedule Specialist care up to 30 days in advance. No referral is required. Note: Your insurance may require a referral to cover your care. Check with them directly before scheduling.


What type of doctor will I see?

All of our providers are licensed and additionally certified by ZOOM+Care's rigorous clinical standards. You'll get care from one of our licensed Medical Doctors (MDs and DOs), Naturopathic Doctors (ND), Nurse Practitioners (FNP or NP), or Physician Assistants (PA).

If you have a doctor preference, you can schedule with a provider of your choice at zoomcare.com/schedule or with the iOS App

How do I reschedule or cancel a visit?

Reschedule

To reschedule your visit, go to your Timeline at zoomcare.com or the ZOOM+Care iOS App.

  1. Select "Timeline" from the main navigation
  2. Log in to your account when prompted
  3. Select "Reschedule"
  4. Select a new time for your visit
  5. Verify who you’re scheduling for and how you’re paying
  6. Confirm your visit

Your new visit will appear in your Timeline.

Cancel

If you need to cancel, you can do so up to one hour before your scheduled visit. Just log in to your Timeline on the web or our iOS app.

Please note: if you cancel within less than an hour of your visit, a $99 fee will apply.

How do I reschedule my imaging visits or lab visits?

Please call our Help Team at (503) 684-8252 to reschedule your lab or imaging visits.

How do I schedule my surgery at ZOOM+Care?

If one of our ZOOM+Care Specialists referred you for surgery, call our Help Team at (503) 684-8252 to schedule. We currently don't schedule surgeries online.

Can I get a referral to see a non-ZOOM+Care provider?

If our providers decide you need to see a specialist, they'll refer you to a ZOOM+Care Specialist. If we don't offer the specialist care you need, we'll refer you to one of our ZOOM+Care Partners to make sure you're getting the best care.

Does ZOOM+Care have interpreters?

Yes! If English is your second language, we have bilingual doctors and interpretive services.

Check if your doctor is bilingual:
1. Go to zoomcare.com/schedule or the iOS App.
2. Click on the doctor's name and it will take you to their profile.
3. Languages spoken are listed.

OR

Arrange for on-site interpretive services:
1. Arrive at least 15 minutes early for your scheduled visit.
2. Our clinic staff will set up the service for your visit.

Languages offered:
Amharic - Arabic - ASL - Bosnian - Bulgarian - Burmese - Cambodian - Cantonese - Chadian - Arabic - Chuukese - Croatian - Dari - Farsi - French - German - Gujarati - Hindi - Hmong - Indonesian - Italian - Japanese - Karen - Kirundi - Korean - Kurdish - Laotian - Malaysian - Mandarin - Mien - Mongolian - Nepali - Oromo - Pashtu - Portuguese - Punjabi - Romanian - Russian - Serbian - Shanghainese - Sinhalese - Somali - Spanish - Swahili - Tagalog - Tagrinya - Taiwanese - Thai - Toishanese - Tongan - Ukrainian - Urdu - Vietnamese - Zomi

Note: Sign Language interpretation is available in Portland. An interpreter will need to meet you on site for your visit.  

I have a referral to get care outside of ZOOM+Care. How do I schedule?

To schedule a referral outside of Zoom, go to zoomcare.com, or use the iOS App.

First, find the referral in your Timeline.

  1. Select "Timeline" from the website or the App.
  2. Log in to your account if prompted.
  3. Select the relevant visit date.
  4. Select “Visit Summary."

Second, check if the doctor is in-network.

Contact your insurance company and give them the doctor's information. They'll confirm if the doctor is in-network with your plan. If the doctor isn't in network, you can use the referral for any doctor that your health insurer covers.

Finally, share your record with the doctor.

To share your records, download each visit as a PDF. You can access your medical records, including upcoming and past visits, labs, and X-rays, from your Timeline.

  1. Select "Timeline" from the navigation.
  2. Log in to your account when prompted.
  3. Select the “Provider Note” of your choice.

Scheduling trouble? Email the ZOOM+Care Help Team.

I need my blood drawn. How do I schedule at ZOOM+Care?

If your ZOOM+Care provider ordered labs and you need to schedule a blood draw, call the ZOOM+Care Help Team at (503) 684-8252.

Need your labs ordered? Schedule a visit on zoomcare.com or the iOS App. Our providers will determine which labs you need, and your blood will be drawn before you leave.

How do I schedule an X-ray, Ultrasound or CT scan?

To schedule an X-ray, Ultrasound, or CT Scan, go to zoomcare.com or the iOS App.

How to schedule:

  1. Select "X-ray, CT, Ultrasound" from the drop-down menu 
  2. Choose the time, location, and doctor that works for you.
  3. Next, log in to your account or create an account for yourself. (You must be 18 or older).
  4. Schedule your visit. If a doctor outside of ZOOM+Care ordered your imaging, you'll be asked to enter that doctor's information.

Don't have an X-ray, Ultrasound, or CT order but think you might need imaging? Schedule a visit on zoomcare.com or the iOS App.