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Scheduling

FAQs

How do I schedule a visit?

To schedule a visit, go to zoomcare.com/schedule or download the iOS App. Choose from thousands of same-day visits for urgent care, primary care, specialist care, alternative care, and much more. ZoomCare is phone-free. To reduce costs and provide better care, we ask that you schedule on zoomcare.com, or through the App.

Looking for the best times to schedule?

Urgent Care: schedule for the next day starting at 6:00 pm the day before.

Primary Care: schedule for the next day starting at 6:00 pm the day before.

Specialist Care: schedule up to 30 days out. No referral required.

Get the App now and start Zooming!




How do I schedule a visit for my kids?

We can care for your child at any of our neighborhood clinics! However, ZoomCare does not offer pediatric vaccines or well-child visits. Please contact your insurer for an in-network pediatrician.

Scheduling for your child is easy:

  1. Go to zoomcare.com/schedule or download the App.
  2. Choose the time, location, and doctor that works for you.
  3. Next, log in to your account or create an account for yourself (you must be over 18 years old).
  4. When finalizing your visit, you'll be asked, "Who is this visit for?" Choose "Someone else" and enter your child's information or select them from the drop-down menu.


When to schedule: 

You can schedule an Urgent Care visit for the next day starting at 6:00 pm the day before.

Note: your child's account can only be linked to one parent's account. Your accounts will be linked until your child turns 18 years old.

How can I download your app?

The ZoomCare iOS App can be downloaded on the iTunes Store. Download now. If you have an Android phone, download our app on the Google Play store.

How do I schedule a visit with a ZoomCare Specialist?

To schedule a ZoomCare Specialist visit, go to zoomcare.com/schedule or download the iOS App or Android app. You can schedule a visit with a Specialist in Dermatology, Orthopedic, Gynecology, Internal Medicine, and more without a referral.

How to schedule:

  1. Go to zoomcare.com/schedule or download the App.
  2. Choose your Specialists from the drop-down menu.
  3. Choose the time, location, and doc that works for you.


When to schedule:

You can schedule Specialist care up to 30 days in advance. No referral is required. Note: Your insurance may require a referral to cover your care. Check with them directly before scheduling.


What type of doctor will I see?

All of our providers are licensed and additionally certified by ZoomCare's rigorous clinical standards. You'll get care from one of our licensed Medical Doctors (MDs and DOs), Naturopathic Doctors (ND), Nurse Practitioners (FNP or NP), or Physician Assistants (PA).

If you have a doctor preference, you can schedule with a provider of your choice at zoomcare.com/schedule or with the iOS App

How do I reschedule or cancel a visit?

Reschedule

To reschedule your visit, go to your Timeline at zoomcare.com or the ZoomCare iOS App.

  1. Select "Timeline" from the main navigation
  2. Log in to your account when prompted
  3. Select "Reschedule"
  4. Select a new time for your visit
  5. Verify who you’re scheduling for and how you’re paying
  6. Confirm your visit

Your new visit will appear in your Timeline.

Cancel

If you need to cancel, you can do so up to one hour before your scheduled visit. Just log in to your Timeline on the web or our iOS app.

Please note: if you cancel within less than an hour of your visit, a $99 fee will apply.