There are 3 ways to follow up with a ZOOM+Care Doctor:
The Perfect Visit® is ZOOM+Care’s formula for delivering quality care! You’ll experience the 5 Moments of Truth™:
1. We address one problem per visit and start and end on time.
2. Your visit will start on time.
3. You’ll see your chart on the screen for total transparency.
4. You can receive on-site prescription medications, lab tests and vaccinations at every clinic.
4. We’ll wrap things up with a Magic Minute™ - we’ll review that we heard from you, go over the results of your exam and tests, and provide a crystal clear plan to get you better.
For medical questions—including questions about medications—please use ChatCare™. It's free if you're following up within 7 days of your visit.
Most labs are returned within 24-72 hours after your visit. Some labs take a week or more.
Here's how to access your lab results:
NOTE: The secure link to your lab results expires 30 days after delivery. This keeps your personal health information secure.
Missing a record? Please email us at firstname.lastname@example.org. We'll get back to you within 24 hours.
Please email our Help Team and we'll be happy to assist. Don't forget to attach your paperwork for sports physicals, family leave of absence, worker's compensation or auto insurance claims. We'll get back to you within 24 hours.
To reset your password:
Go to zoomcare.com or the ZOOM+Care app.
If you continue to have issues, call our our Help Team at (503) 684-8252. We'll verify your online account by asking you security questions.
You can access your medical records including upcoming and past visits, labs, and X-rays from your Timeline from the ZOOM+Care app.
To share your records, download a record for each visit as a PDF.
If another medical office needs your medical records please have them send a fax request to ZOOM+Care at 1-866-859-8195.
Give us a call us at 503-684-8252. We'll take care of it right away.
If you're more than 5 minutes late and don't reschedule, we'll charge you $99. Same goes if you don't show up, or cancel with less than an hour's notice. If you reschedule the same day your $99 fee will be waived.
Please reach out to your insurer for a list of providers in your network that match your referral. The easiest way to get a hold of your insurer is to call the phone number on the back of your insurance card.
If ZOOM+Care cancelled your visit, you won't be charged a cancellation fee. We'll call you directly to reschedule your visit.
We're committed to your privacy and security. If you have a security concern, please email our Help Team. We'll investigate and get back to you within 24 hours.
Here's how to find your visit's diagnostic or procedure code:
We're sorry to hear you that had a problem with your visit! You can email our Help Team. We'll investigate and get back to you within 24 hours.
You can access your child's records using the Timeline of your online account or the ZOOM+Care app.
If you can't see your child's records in your account, it may be linked to a different responsible party's account. Try having the other responsible party log in to check. Still nothing? Call our Help Team at (503) 684-8252.
Call our our Help Team at (503) 684-8252
We'll verify your identify and sync your accounts.
Call our Help Team at (503) 684-8252 to validate your employee's doctor note.