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ZoomCare Online Help

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What is the Perfect Visit®?

The Perfect Visit® is ZoomCare’s formula for delivering quality care! You’ll experience the 5 Moments of Truth™:

1. We address one problem per visit and start and end on time.

2. Your visit will start on time.

3. You’ll see your chart on the screen for total transparency.

4. You can receive on-site prescription medications, lab tests and vaccinations at every clinic.

4. We’ll wrap things up with a Magic Minute™ - we’ll review that we heard from you, go over the results of your exam and tests, and provide a crystal clear plan to get you better.

Topic

Troubleshooting

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How can I ask a pharmacist a question about my medication?
Which states are covered by ZoomCare Pharmacy Home Delivery?
How long does it take for my prescription to arrive from ZoomCare Pharmacy?
How do I pay for my prescription?
Does ZoomCare Pharmacy accept prescriptions from other providers?
How do I request a refill?
What insurance plans does ZoomCare accept?
What are the hours of operation for ZoomCare Pharmacy?
What is ZoomCare's NPI and Tax ID?
I'm a medical provider. How do I contact ZoomCare?
How can I verify my employee's doctor note is valid?
I have two accounts with two different email addresses. How can I sync them?
Can I view my child's medical record?
Who can I talk to about a problem I had with my visit?
How do I find a diagnosis code (ICD10) or a procedure code (CPT)?
What should I do if I have a question or concern about privacy and security?
Will I be charged if ZoomCare cancelled my visit?
I was referred to a doctor who can't see me for weeks. What can I do next?
Why do I have a $99 charge from ZoomCare?
My pharmacy can't find the prescription ordered by my ZoomCare provider. Who can I call?
How can I view or access my medical records?
I'm locked out of my online account. How can I reset my password?
I need paperwork filled out about my care. How do I send it to my provider?
My prescription isn't correct. How do I get help?
How do I transfer my prescription from one pharmacy to another?
I don't see all my records in my Timeline. How do I access them?
How do I get my lab results?
I missed taking my antibiotics. What should I do next?
What is the Perfect Visit®?
How do I follow-up with my ZoomCare provider?
I can't find an available Mental Health visit. What can I do?
How do I get my medication refilled?
What medications does ZoomCare prescribe for Mental Health treatment?
Does ZoomCare prescribe benzodiazepines?
I think I have ADD or ADHD. Can ZoomCare help me?
How do I use ZoomCare for my Mental Health care?
Where will I get my labs, tests, and x-rays done?
What if I have an Emergency? Where will you send me?
How can I get a doctors note about my recent ZoomCare Visit?
Do you prescribe service animals?
Do you prescribe medical marijuana?
Do you prescribe controlled substances, opioids, narcotics?
Can you treat chronic pain?
Can I get my PPD/TB/Tuberculosis test at ZoomCare?
Where do I go to get my wart removed?
I need a DOT, FAA, or USCIS Immigration Physical. Can you take care of that?
Can I get travel vaccinations at ZoomCare?
Can I get vaccinations at ZoomCare?
How do I get my vaccination records?
Can I get a flu shot at ZoomCare?
How do labs and tests work at ZoomCare?
Do you treat kids and minors?
What can I expect during my Annual Wellness Visit?
Does ZoomCare offer children's wellness visits?
I need birth control. Where should I schedule?
Can I get an IUD at ZoomCare?
Do you do drug testing and screening?
Do you test and treat STI/STDs?
How do I bill Worker's Compensation Insurance?
Will my insurance pay for a Sports Physical?
Why can't I use my insurance to pay for meds I receive during my visit?
How much do labs cost?
How much do vaccines cost?
How can I pay for my visit?
Why do I have a refund on my card from ZoomCare?
Are you in-network with my EPO or HMO insurance plan?
How do I update my credit card information?
Ugh, I'm in collections. Now what?
Why did a get a bill from LabCorp?
Why did I get charged from ZoomCare Lake Oswego or Tanasbourne?
Why did I get an email saying my credit card was going to be charged?
Where can I find my past invoices?
Why did I get an EOB (Explanation of Benefits) from my insurance company?
When will I get my refund if I had to pay in full?
Why did I get a bill in the mail?
Do you take my health insurance?
How do I pay for my care?
My billing address changed. How do I update my payment information?
How can I pay an outstanding bill?
Who do I talk to if I have a question about my bill?
Does ZoomCare accept partial payments?
How can I change my preferred payment method?
Why did you charge a different card on my account?
Why did my payment fail?
Why do you charge my card automatically when my bill is adjusted?
How can I get a full statement for my visit?
I was overcharged. How can I get a refund?
How will I be notified if my Visit Receipt changes?
Why is my Visit Receipt an estimate?
Why do I have an outstanding balance?
What is a Visit Receipt?
How do I schedule an X-ray, Ultrasound or CT scan?
I need my blood drawn. How do I schedule at ZoomCare?
I have a referral to get care outside of ZoomCare. How do I schedule?
Does ZoomCare have interpreters?
Can I get a referral to see a non-ZoomCare provider?
How do I schedule my surgery at ZoomCare?
How do I reschedule my imaging visits or lab visits?
How do I reschedule or cancel a visit?
What type of doctor will I see?