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ZoomCare Online Help

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Why did my payment fail?

Here are a few common reasons why payments fail:

  • Your card is expired.
  • Funds aren’t available
  • Charges were denied by your financial institution.

If you continue to have issues settling a remaining balance, please reach out to your bank for help.

Topic

Billing and Insurance

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How can I ask a pharmacist a question about my medication?
Which states are covered by ZoomCare Pharmacy Home Delivery?
How long does it take for my prescription to arrive from ZoomCare Pharmacy?
How do I pay for my prescription?
Does ZoomCare Pharmacy accept prescriptions from other providers?
How do I request a refill?
What insurance plans does ZoomCare accept?
What are the hours of operation for ZoomCare Pharmacy?
What is ZoomCare's NPI and Tax ID?
I'm a medical provider. How do I contact ZoomCare?
How can I verify my employee's doctor note is valid?
I have two accounts with two different email addresses. How can I sync them?
Can I view my child's medical record?
Who can I talk to about a problem I had with my visit?
How do I find a diagnosis code (ICD10) or a procedure code (CPT)?
What should I do if I have a question or concern about privacy and security?
Will I be charged if ZoomCare cancelled my visit?
I was referred to a doctor who can't see me for weeks. What can I do next?
Why do I have a $99 charge from ZoomCare?
My pharmacy can't find the prescription ordered by my ZoomCare provider. Who can I call?
How can I view or access my medical records?
I'm locked out of my online account. How can I reset my password?
I need paperwork filled out about my care. How do I send it to my provider?
My prescription isn't correct. How do I get help?
How do I transfer my prescription from one pharmacy to another?
I don't see all my records in my Timeline. How do I access them?
How do I get my lab results?
I missed taking my antibiotics. What should I do next?
What is the Perfect Visit®?
How do I follow-up with my ZoomCare provider?
I can't find an available Mental Health visit. What can I do?
How do I get my medication refilled?
What medications does ZoomCare prescribe for Mental Health treatment?
Does ZoomCare prescribe benzodiazepines?
I think I have ADD or ADHD. Can ZoomCare help me?
How do I use ZoomCare for my Mental Health care?
Where will I get my labs, tests, and x-rays done?
What if I have an Emergency? Where will you send me?
How can I get a doctors note about my recent ZoomCare Visit?
Do you prescribe service animals?
Do you prescribe medical marijuana?
Do you prescribe controlled substances, opioids, narcotics?
Can you treat chronic pain?
Can I get my PPD/TB/Tuberculosis test at ZoomCare?
Where do I go to get my wart removed?
I need a DOT, FAA, or USCIS Immigration Physical. Can you take care of that?
Can I get travel vaccinations at ZoomCare?
Can I get vaccinations at ZoomCare?
How do I get my vaccination records?
Can I get a flu shot at ZoomCare?
How do labs and tests work at ZoomCare?
Do you treat kids and minors?
What can I expect during my Annual Wellness Visit?
Does ZoomCare offer children's wellness visits?
I need birth control. Where should I schedule?
Can I get an IUD at ZoomCare?
Do you do drug testing and screening?
Do you test and treat STI/STDs?
How do I bill Worker's Compensation Insurance?
Will my insurance pay for a Sports Physical?
Why can't I use my insurance to pay for meds I receive during my visit?
How much do labs cost?
How much do vaccines cost?
How can I pay for my visit?
Why do I have a refund on my card from ZoomCare?
Are you in-network with my EPO or HMO insurance plan?
How do I update my credit card information?
Ugh, I'm in collections. Now what?
Why did a get a bill from LabCorp?
Why did I get charged from ZoomCare Lake Oswego or Tanasbourne?
Why did I get an email saying my credit card was going to be charged?
Where can I find my past invoices?
Why did I get an EOB (Explanation of Benefits) from my insurance company?
When will I get my refund if I had to pay in full?
Why did I get a bill in the mail?
Do you take my health insurance?
How do I pay for my care?
My billing address changed. How do I update my payment information?
How can I pay an outstanding bill?
Who do I talk to if I have a question about my bill?
Does ZoomCare accept partial payments?
How can I change my preferred payment method?
Why did you charge a different card on my account?
Why did my payment fail?
Why do you charge my card automatically when my bill is adjusted?
How can I get a full statement for my visit?
I was overcharged. How can I get a refund?
How will I be notified if my Visit Receipt changes?
Why is my Visit Receipt an estimate?
Why do I have an outstanding balance?
What is a Visit Receipt?
How do I schedule an X-ray, Ultrasound or CT scan?
I need my blood drawn. How do I schedule at ZoomCare?
I have a referral to get care outside of ZoomCare. How do I schedule?
Does ZoomCare have interpreters?
Can I get a referral to see a non-ZoomCare provider?
How do I schedule my surgery at ZoomCare?
How do I reschedule my imaging visits or lab visits?
How do I reschedule or cancel a visit?
What type of doctor will I see?