A Visit Receipt summarizes your ZOOM+Care visit and estimates any remaining charges before insurance reviews your claim. Visit Receipts may be updated with new charges after of your insurer’s review. We post all of your Visit Receipts to your Timeline.
An outstanding balance occurs when your insurance company determines you’re responsible for additional charges for your ZOOM+Care visit. We verify your insurance coverage before you arrive in-clinic, and you pay before you leave. However, once your insurer reviews the claim for your visit, they may retroactively adjust the services' cost.
Common reasons you could receive an additional bill from ZOOM+Care include:
Have benefits or coverage questions? Contact your insurer. For a full billing statement of your visit, email us at email@example.com.
We call your Visit Receipt balance an "estimate" because the total cost of your visit may change after your insurer reviews your claim. We'll email you if the amount you owe changes.
ZOOM+Care Chat providers follow evidence-based guidelines to determine if self-care, medication, or a referral to a ZOOM+Care clinic is right for you. We require patients to have had at least one visit in the last 12 months in order to get diagnostic and treatment services through Chat.
Self-care: Sometimes, you just need to hydrate and catch up on sleep. We'll send you instructions to get better from the comfort of your home.
Medication: If your ChatCare™ provider thinks you need meds, we'll send the prescription to the local pharmacy of your choice.
In-person visit: We'll let you know if it's best to head to a ZOOM+Care clinic. You'll be able to schedule a same-day visit while chatting with your providers.
Conditions commonly treated through ChatCare™ include:
Your ZOOM+Care doctor will chat with you to determine if you need an in-person visit at a ZOOM+Care clinic to complete your diagnosis and treatment.
Conditions that require an in-person visit:
Most cases in adults include mild symptoms, similar to those of the flu. These cases can be safely managed from home. The most common symptoms of COVID-19 are fever (a temperature over 100.4℉ or 38.0℃), followed by cough and shortness of breath. These symptoms can be accompanied by body aches, fatigue, nausea, and congestion.
At least 80% of cases are mild and similar to the flu. Children seem to have even milder symptoms and tolerate the illness better than adults.
For more information, see: CDC: Symptoms of Coronavirus
COVID-19 spreads like other common viruses that cause a cold or the flu—typically via small droplets that spread when an infected person sneezes or coughs.
Being within close proximity to an infected person for a prolonged period (usually within 6 feet for 10 minutes) can put you at a higher risk of infection.
Virus particles can also spread through contact, such as shaking hands or kissing, or they can settle on surfaces such as doorknobs, countertops, and drinking glasses.
For more information, see: CDC: Spread
Simple measures such as routine hand washing (soap and water for 20 seconds or use of a 60% or greater alcohol-based hand sanitizer), avoiding touching your face, and covering your cough or sneeze help reduce transmission. Due to limited supply, only persons with symptoms suggestive of COVID-19 should wear masks to help cover coughs and sneezes.
There are indeed many questionable COVID-19 antibody tests currently available in the US market. The FDA recently launched a national investigation of antibody testing manufacturers and is now requiring them to submit clinical testing data and receive an Emergency Use Authorization (EUA). The EUA process requires testing manufacturers to meet the sensitivity and specificity standards established by the FDA to ensure these tests' quality.
ZOOM+Care partners with a national reference lab, LabCorp, to support all of the COVID-19 testing conducted at our clinics. We are continually monitoring this testing platform to ensure our partners meet our rigorous quality standards and the expectations of our patients, clinicians, and the communities we serve.
LabCorp will bill your insurance directly. The cost of this antibody panel is $50. While most insurance providers will cover the cost, we encourage patients to check with their insurer prior to scheduling their test.
All persons are eligible for antibody testing unless they are:
Our doctors can determine if you are eligible for antibody testing. However, in order to receive testing, you must be symptom-free for at least ten days.
Here are a few ways to get in touch with us:
Phone: (503) 684-8252
Fax: (866) 859-8195
1455 NW Irving St
Portland, OR 97209
Referrals, labs, and medical records requests:
fax: (866) 859-8195
We send our images using a PACS System. We'll set you up to access the images online. If you need the images on a physical disc, your patient can pick up a copy at the location where their imaging was performed.
ZOOM+Care Tax ID: 832849989
ZOOM+Care NPI: 1023582178
At ZOOM+Care there is "no wrong door" for your Mental Health needs. We have multiple ways for you to get Mental Health care:
ZOOM+Care doesn't prescribe benzodiazepines such as Xanax (alprazolam), Valium (diazepam), Klonipin (clonazepam) or Ativan (lorazepam).
To schedule a visit, go to zoomcare.com/schedule or download the iOS App. Choose from thousands of same-day visits for urgent care, primary care, specialist care, alternative care, and much more. ZOOM+Care is phone-free. To reduce costs and provide better care, we ask that you schedule on zoomcare.com, or through the App.
Looking for the best times to schedule?
Urgent Care: schedule for the next day starting at 6:00 pm the day before.
Primary Care: schedule for the next day starting at 6:00 pm the day before.
Specialist Care: schedule up to 30 days out. No referral required.
Get the App now and start Zooming!
We can care for your child at any of our neighborhood clinics! However, ZOOM+Care does not offer pediatric vaccines or well-child visits. Please contact your insurer for an in-network pediatrician.
Scheduling for your child is easy:
When to schedule:
You can schedule an Urgent Care visit for the next day starting at 6:00 pm the day before.
Note: your child's account can only be linked to one parent's account. Your accounts will be linked until your child turns 18 years old.
If you’re early for your visit, please wait in your vehicle or outside the clinic until 5 minutes before your visit is scheduled to begin. Check in at the front desk when the lobby is clear and we’ll get you squared away!
When possible, please ask any friends or family members to wait outside the clinic. This helps us preserve personal protective equipment.
If you’ve got your own mask—great! Feel free to show it off! If you don’t, please obtain a mask from our associate when you walk in.
There are 3 ways to follow up with a ZOOM+Care Doctor:
The Perfect Visit® is ZOOM+Care’s formula for delivering quality care! You’ll experience the 5 Moments of Truth™:
1. We address one problem per visit and start and end on time.
2. Your visit will start on time.
3. You’ll see your chart on the screen for total transparency.
4. You can receive on-site prescription medications, lab tests and vaccinations at every clinic.
4. We’ll wrap things up with a Magic Minute™ - we’ll review that we heard from you, go over the results of your exam and tests, and provide a crystal clear plan to get you better.
For medical questions—including questions about medications—please use ChatCare™. It's free if you're following up within 7 days of your visit.
Click the VideoCare™ Visit button on our Instant Access portal and log in or register to start your VideoCare™ experience. Once you enter the VideoCare™ queue, we’ll match you with a provider and send you a secure link to join a video chat. Make sure you’re in a private place before you join. You won’t need to download, log in to, or use any software to connect with our providers. Simply click here to get care!
The ZOOM+Care providers you know and love will be connecting with you by video. You’ll find they are just as welcoming and thorough virtually as they are in person! We’ll match you up with the right type of provider based on your location and the type of care you need.
No. If you are referred to an in-person visit for the same issue on the same day, ZOOM+Care will only collect one payment.
With the growing COVID-19 pandemic and national shortages of personal protective equipment (PPE), it is imperative–for both your health and safety, as well as the safety of healthcare providers–that healthcare facilities limit in-person contact to only urgent medical needs requiring physical exams, procedures, specimen collections, or imaging. Many other health concerns can be addressed virtually through ChatCare™ or by phone.
Yes. At this time, ZOOM+Care will start your care with a phone visit or a ChatCare™ session. During your phone or chat session, the provider will determine if an in-person visit is necessary to complete the care you need, and we’ll work with you to schedule the right kind of visit at one of our clinics.
We still perform in-person exams or procedures when medically necessary. Schedule a phone visit to connect with a provider to determine your next steps.
Yes, all ZOOM+Care neighborhood clinics diagnose and treat STIs/STDs. To schedule a visit, go to zoomcare.com or the iOS App.
How to schedule:
NOTE: We can't diagnose or treat STI/STD issues through ChatCare. You need to schedule an in-person visit.
No, we don't do drug testing or screening.
Yes! Please schedule a visit with our Gynecology (Women's Health) Team today. To schedule a visit, go to zoomcare.com or the iOS App.
How to schedule:
Currently, ZOOM+Care is licensed to mail prescriptions within Oregon and Washington.
Yes! We can receive prescriptions from outside providers via fax, phone, e-script, or hard copy.
Our pharmacists are available for counseling Monday through Friday, from 8AM to 4PM. Please give us a call at 503-941-3807, and we’ll be happy to help.