Who can I talk to about a problem I had with my visit?

ZOOM+Care Online Help

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Who can I talk to about a problem I had with my visit?

We're sorry to hear you that had a problem with your visit! You can email our Help Team. We'll investigate and get back to you within 24 hours.

Topic

Troubleshooting

How can I ask a pharmacist a question about my medication?

Which states are covered by ZOOM+Care Pharmacy Home Delivery?

How long does it take for my prescription to arrive from ZOOM+Care Pharmacy?

How do I pay for my prescription?

Does ZOOM+Care Pharmacy accept prescriptions from other providers?

How do I request a refill?

What insurance plans does ZOOM+Care accept?

What are the hours of operation for ZOOM+Care Pharmacy?

What is ZOOM+Care's NPI and Tax ID?

I'm a medical provider. How do I contact ZOOM+Care?

How can I verify my employee's doctor note is valid?

I have two accounts with two different email addresses. How can I sync them?

Can I view my child's medical record?

Who can I talk to about a problem I had with my visit?

How do I find a diagnosis code (ICD10) or a procedure code (CPT)?

What should I do if I have a question or concern about privacy and security?

Will I be charged if ZOOM+Care cancelled my visit?

I was referred to a doctor who can't see me for weeks. What can I do next?

Why do I have a $99 charge from ZOOM+Care?

My pharmacy can't find the prescription ordered by my ZOOM+Care provider. Who can I call?

How can I view or access my medical records?

I'm locked out of my online account. How can I reset my password?

I need paperwork filled out about my care. How do I send it to my provider?

My prescription isn't correct. How do I get help?

How do I transfer my prescription from one pharmacy to another?

I don't see all my records in my Timeline. How do I access them?

How do I get my lab results?

I missed taking my antibiotics. What should I do next?

What is the Perfect Visit®?

How do I follow-up with my ZOOM+Care provider?

I can't find an available Mental Health visit. What can I do?

How do I get my medication refilled?

What medications does ZOOM+Care prescribe for Mental Health treatment?

Does ZOOM+Care prescribe benzodiazepines?

I think I have ADD or ADHD. Can ZOOM+Care help me?

How do I use ZOOM+Care for my Mental Health care?

Where will I get my labs, tests, and x-rays done?

What if I have an Emergency? Where will you send me?

How can I get a doctors note about my recent ZOOM+Care Visit?

Do you prescribe service animals?

Do you prescribe medical marijuana?

Do you prescribe controlled substances, opioids, narcotics?

Can you treat chronic pain?

Can I get my PPD/TB/Tuberculosis test at ZOOM+Care?

Where do I go to get my wart removed?

I need a DOT, FAA, or USCIS Immigration Physical. Can you take care of that?

Can I get travel vaccinations at ZOOM+Care?

Can I get vaccinations at ZOOM+Care?

How do I get my vaccination records?

Can I get a flu shot at ZOOM+Care?

How do labs and tests work at ZOOM+Care?

Do you treat kids and minors?

What can I expect during my Annual Wellness Visit?

Does ZOOM+Care offer children's wellness visits?

I need birth control. Where should I schedule?

Can I get an IUD at ZOOM+Care?

Do you do drug testing and screening?

Do you test and treat STI/STDs?

How do I bill Worker's Compensation Insurance?

Will my insurance pay for a Sports Physical?

Why can't I use my insurance to pay for meds I receive during my visit?

How much do labs cost?

How much do vaccines cost?

How can I pay for my visit?

Why do I have a refund on my card from ZOOM+Care?

Are you in-network with my EPO or HMO insurance plan?

How do I update my credit card information?

Ugh, I'm in collections. Now what?

Why did a get a bill from LabCorp?

Why did I get charged from ZOOM+Care Lake Oswego or Tanasbourne?

Why did I get an email saying my credit card was going to be charged?

Where can I find my past invoices?

Why did I get an EOB (Explanation of Benefits) from my insurance company?

When will I get my refund if I had to pay in full?

Why did I get a bill in the mail?

Do you take my health insurance?

How do I pay for my care?

My billing address changed. How do I update my payment information?

How can I pay an outstanding bill?

Who do I talk to if I have a question about my bill?

Does ZOOM+Care accept partial payments?

How can I change my preferred payment method?

Why did you charge a different card on my account?

Why did my payment fail?

Why do you charge my card automatically when my bill is adjusted?

How can I get a full statement for my visit?

I was overcharged. How can I get a refund?

How will I be notified if my Visit Receipt changes?

Why is my Visit Receipt an estimate?

Why do I have an outstanding balance?

What is a Visit Receipt?

How do I schedule an X-ray, Ultrasound or CT scan?

I need my blood drawn. How do I schedule at ZOOM+Care?

I have a referral to get care outside of ZOOM+Care. How do I schedule?

Does ZOOM+Care have interpreters?

Can I get a referral to see a non-ZOOM+Care provider?

How do I schedule my surgery at ZOOM+Care?

How do I reschedule my imaging visits or lab visits?

How do I reschedule or cancel a visit?

What type of doctor will I see?