An outstanding balance occurs when your insurance company determines you’re responsible for additional charges for your ZOOM+Care visit. We verify your insurance coverage before you arrive in-clinic, and you pay before you leave. However, once your insurer reviews the claim for your visit, they may retroactively adjust the services' cost.
Common reasons you could receive an additional bill from ZOOM+Care include:
Have benefits or coverage questions? Contact your insurer. For a full billing statement of your visit, email us at firstname.lastname@example.org.